Staff Services Officer

Texas Health and Human Services; Austin (TX); On-site; USD 50,476 - 72,540; Full time

Job summary

Texas Health and Human Services Commission in Austin, TX, is seeking a Staff Services Officer V to lead administrative operations for the Regional Administrative Services (RAS) department. The role includes HR support, data gathering for reports, and coordinating travel and budgets.

The position requires strong Microsoft Office skills, prior office management experience, and the ability to liaise with multiple HHSC programs and external partners.

Qualifications

• Bachelor’s degree in business administration or business management.
• Minimum 5 years of experience in office management or equivalent.
• Experience using Microsoft Office Suite.
• Experience drafting and proofreading letters, memos and briefs.

Responsibilities

• Coordinate administrative and staff services operations for the RAS Department.
• Maintain calendars, schedule meetings, and arrange travel.
• Prepare data for reports and assist with special projects.
• Assist with budget tracking and reimbursements.
• Liaise with HHSC departments and external stakeholders.
• Support executive management with communications and documents.
• Assist with SharePoint page maintenance.

Skills

Office management

Project management

Program management

Human resource administration

Communication skills

Education

Bachelor’s degree in business administration or business management

Tools

Excel

Word

Visio

PowerPoint

Adobe Acrobat/Professional

SharePoint

ReqPro

Job description

Date: Jul 23, 2026

Location: AUSTIN, TX

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Staff Services Officer

Job Title: Staff Services Officer V

Agency: Health & Human Services Comm

Department: Reg Adm State Office (PAC 730)

Posting Number: 18951

Closing Date: 01/21/2027

Posting Audience: Internal and External

Occupational Category: Business and Financial Operations

Salary Range: $4,523.16 - $6,500.00

Pay Frequency: Monthly

Salary Group: TEXAS-B-21

Shift: Day

Additional Shift: Days (First)

Telework: Eligible for Telework

Travel: Up to 5%

Regular/Temporary: Regular

Full Time/Part Time: Full time

FLSA Exempt/Non-Exempt: Nonexempt

Facility Location:

Job Location City: AUSTIN

Job Location Address: 4601 W GUADALUPE ST

Other Locations:

MOS Codes: 0102,0111,0147,0160,0161,0170,0171,0430,0431,0491,2102,3152,4801,4802,4803,4804,4810,4821,6607,8411,8412,8840,8862,120X,16GX,20C0,2G0X1,30C0,36A,36B,38FX,3F0X1,3F1X1,420A,42A,42B,42H,4A1X1,51C,60C0,63A,63AX,63G0,63S0,641X,70C,70F,89A,8A200,8U000,90A,920A,920B,92A,92Z,FIN10,F&S,LS,LSS,PERS,PS,SEI11,SEI15,SK,WEPS,YN,YNS

Brief Job Description

The Staff Services Officer works under the general direction of the director of Regional Administrative Services (RAS). Provides human resources functions, as needed. Conducts research to prepare, gather, and proof briefing materials, letters, memos, and agendas for all executive-level meetings. Tracks assignments on incoming requests, projects, and events; coordinates and co-facilitates special projects. Distributes division-wide announcements and processes travel related expenses for reimbursement. Attend executive-level meetings and provide staff support and briefings regarding RAS activities. Review and analyze legislative documents during Texas' legislative sessions. Manages and tracks budget and expenses. Serves as liaison to other program staff and other agencies or HHSC departments concerning programs and initiatives being managed by RAS.

Essential Job Functions (EJFs)

• Coordinates and directs administrative and staff services operations for the RAS Department. Manages workflow and other activities; serves as liaison to HHSC Facility Operations and Support Services (FOSS) and RAS directors on various matters pertaining to FOSS assignments, administrative procedures, special projects/initiatives, and other programmatic issues. Provides liaison to other departments, agencies, organizations, vendors, and stakeholders on behalf of RAS. Assists with human resources planning; and participates in screening applications for job vacancies; participates on interview panels as needed. Provides administrative support to the Director of Central Office (RAS). Maintains appointment calendar, schedules and coordinates meetings, coordinates travel arrangements, and processes travel reimbursements. 25%
• Plans, prepares, researches, reviews, and compiles data and information for the preparation of special reports: including CAFM management, staffing reports. Provides technical assistance and guidance to RAS staff on the completion of various reports and reviews of completed reports for content, accuracy and appropriateness. Assists with the RAS office closure approval process. 20%
• Develops and implements monitoring tools and procedures to track and ensure the timely completion of critical tasks, assignments and projects. Monitors and facilitates RAS compliance with system wide, agency, and division-specific policies and procedures. 15%
• Analyze, collects, responds, and follows up on legislative assignments submitted to RAS from FOSS. 10%
• Analyzes, develops, recommends and/or implements administrative practices and procedures for RAS programs. Formulates methods to improve customer services and production efficiency. Participates in program planning in consultation with RAS directors. 10%
• Develops, prepares, reviews, tracks, and monitors correspondence, memos, presentations, training, and reports in response to requests or assignments by the RAS Director for HHS Executive Management. Coordinates responses and/or responds to requests for information. 10%
• Manage and maintain the RAS Sharepoint webpage. Assist all RAS areas with submitting updated information in Sharepoint as changes occur. 10%

Knowledge Skills Abilities (KSAs)

• Experience in office management, project management, program management, human resource administration.
• Knowledge of agency policies and procedures, of office management and human resource administration, and of fiscal methods.
• Knowledge of accepted business practices and procedures involved in providing services and of applicable rules, regulations, and policies, as well as related legislative and legal practices and procedures.
• Skill in developing document management/tracking systems.
• Skill in prioritizing, planning, coordinating, and organizing multiple tasks simultaneously and quickly adapting to changes and timeframes.
• Skill in the use of computer equipment and standard software applications (Excel, Word, Visio, PowerPoint, Adobe Professional, SharePoint, and ReqPro).
• Highly proficient computer skills including Word, Excel, PowerPoint, Outlook, Visio, and SharePoint.
• Ability to analyze and solve work problems; to make decisions affecting the operation of administrative services functions; and to plan, assign, and review the work quality of others.
• Ability to perform work with a high degree of attention to detail.
• Ability to take initiative to improve processes, respond to urgent issues, and maintain confidentiality.
• Ability to communicate effectively orally and in writing.

Registration Or Licensure Requirements

Class C Drivers License

Initial Selection Criteria

• Bachelor’s degree in business administration, or business management from an accredited four-year college or university.
• Minimum 5 years of experience in office management in a business administration environment. Education may be substituted for experience on a year for year basis.
• Experience in the use of Microsoft office suite.
• Experience drafting and proofing letters, memos and briefs.

Additional Information

Applicants selected for interviews will be required to complete an in-basket exercise.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, And Veterans

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks And Work Eligibility

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.

Nearest Major Market: Austin