DISABILITY INSURANCE PROGRAM REPRESENTATIVE

State of California; San Diego (CA); On-site; USD 45,000 - 70,000; Full time

Job summary

Employment Development Department (EDD) in San Diego, CA seeks a Disability Insurance Program Representative to determine claimant eligibility for SDI benefits and related programs. The role conducts fact-finding interviews, answers inquiries, and processes claims with attention to policy and procedures.

Travel and overtime may be required; telework is not listed as an option. Final filing date is 9/4/2026, and the position is permanent, full-time with typical hours 8:00 a.m. – 5:00 p.m.

Qualifications

• Deter​mine claimant eligibility for SDI benefits (Disability Insurance, Paid Family Leave, and Nonindustrial Disability).
• Conduct fact-finding interviews, respond to inquiries, and perform claim processing activities.

Responsibilities

• Provide prompt, accurate, and courteous customer service.
• Protect program integrity by identifying and reporting suspected fraudulent claims.
• May act as an expert witness before the California Unemployment Insurance Appeals Board.

Job description

Job Posting:Disability Insurance Program Representative

Employment Development Department

JC-529837 -

JC-529837 - Disability Insurance Program Representative
DISABILITY INSURANCE PROGRAM REPRESENTATIVE

$4,055.00 - $6,310.00 per Month
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Final Filing Date: 9/4/2026

Application Methods: Electronic (Using your CalCareer Account) By Mail Drop-off

Under supervision, the Disability Insurance (DI) Services Representative will determine claimant eligibility for State Disability Insurance (SDI) Program benefits including Disability Insurance, Paid Family Leave, and Nonindustrial Disability; will conduct fact-finding interviews, respond to inquiries, and perform claim processing activities in accordance with laws, regulations, rules and policies; will provide prompt, accurate and courteous customer service; may develop and provide training that emphasizes the consistent application of law, regulation, policy and procedures, appropriate medical duration control techniques, program integrity practices and processes, will record and maintain overpayment (OP) documents in accordance with current over-payment policies and procedures, process OPs, conduct follow up collection actions for both claimant and third party overpayments with appropriate documentation. May act as an expert witness before the California Unemployment Insurance Appeals Board.
Must comply with office security requirements. Travel and/or overtime may be required.
EXPECTATION – MISSION, VISION, GOALS
The incumbent contributes toward the growth of the DI Branch into a customer-focused service organization by following and applying SDI Branch cultural principles. The incumbent is required to have knowledge of the principles of the SDI Branch programs. Protect program integrity by identifying and reporting any suspected fraudulent claims and/or activities.

Position located at 9246 Lightwave Ave, Ste 300, San Diego, CA 92123.

If you have questions about the actual position, please contact the “Hiring Unit Contact” listed below under Contact Information.

Effective July 1, 2025, specific Bargaining Units and associated Excluded State employees are subject to a salary reduction between 2% - 4.62% in exchange for hours in the Personal Leave Program 2025 (PLP 2025) per month. For more details, please clickhere to visit the California Department of Human Resources (CalHR) website.

You will find additional information about the job in the Duty Statement .

Working Conditions

Visa Sponsorship
This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

• DISABILITY INSURANCE PROGRAM REPRESENTATIVE

Disability Insurance Program Representative

Classification:

DISABILITY INSURANCE PROGRAM REPRESENTATIVE $4,055.00 - $4,837.00A $4,390.00 - $5,495.00B $5,041.00 - $6,310.00C New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions:

9

Telework:

In Office

Job Type:

Permanent, Full Time

Work Shift:

8:00 a.m. - 5:00 p.m.

Work Week:

Monday - Friday

Department Information

The Employment Development Department (EDD) is one of the largest State departments with employees at hundreds of service locations. For more than 70 years, the EDD has connected millions of job seekers and employers in an effort to build the economy of the Golden State. In order to continue our mission, we are constantly looking for the best and the brightest to join our ranks. Working at EDD presents many opportunities. If you strive to make a difference, we invite you to seek a career with EDD.

Application (STD 678) is Required. Resumes and/or Cover Letters DO NOT take the place of the STD 678. An application received without duties listed on the STD 678 will not receive further consideration and may be excluded from the hiring process. Transcripts or Diplomas are optional and may be required to meet minimum qualifications.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Degree and/or School Transcripts

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Department Website: http://www.edd.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
EEO Officer
[phone]
[e-mail]

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

ADDITIONAL DEPARTMENT INFORMATION

The Employment Development Department may require a new probation in accordance with applicable probationary period rules.

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.