Disability Claims Admin Pro — Growth & Flex

Gainwell Technologies; Madison, Northern (WI, KY); Hybrid; USD 29,000 - 42,000; Full time

Benefits offered by this job

Generous vacation policy

401(k) employer match

Comprehensive health benefits

Educational assistance

Job summary

Gainwell Technologies in Madison, WI is seeking a detail-oriented Administrative Assistant to support our Disability Determination Bureau program. You will handle customer communication, documentation, medical records management, and case support to keep claims moving efficiently.

You will work with claimants, providers, employers, and other stakeholders, maintaining electronic records and ensuring confidentiality while contributing to process improvements and excellent service.

Qualifications

• High school diploma or equivalent with 2+ years in administrative support or related experience.
• Experience in a high-volume telephone environment with strong communication skills.
• Excellent organization and attention to detail with confidentiality.
• Proficiency in Microsoft Office; quickly learn new systems.
• Experience in healthcare, disability services, medical records or claims processing is preferred.

Responsibilities

• Communicate with claimants, providers, employers, attorneys, and stakeholders to obtain information needed to support disability claims.
• Maintain accurate electronic documentation, case notes, and claim files while ensuring confidentiality and data integrity.
• Review, process, and organize medical records and supporting documentation to help facilitate timely claim processing.
• Research discrepancies, resolve documentation issues, and follow established procedures to ensure compliance with program requirements.
• Collaborate with supervisors and team members to support operational goals, customer service excellence, and continuous process improvement.

Skills

High-volume telephone experience

Strong verbal and writtencommunication

Excellent organizational skills

Microsoft Office proficiency

Education

High school diploma or equivalent

2+ years administrative support experience

Tools

Microsoft Office Suite

Job description

Gainwell Technologies in Madison, WI is seeking a detail-oriented Administrative Assistant to support our Disability Determination Bureau program. You will handle customer communication, documentation, medical records management, and case support to keep claims moving efficiently.

You will work with claimants, providers, employers, and other stakeholders, maintaining electronic records and ensuring confidentiality while contributing to process improvements and excellent service.