Disability Case Manager

Manulife Financial; United States; Remote; USD 50,000 - 85,000; Full time

Job summary

Join a leading financial services provider as a Bilingual Disability Case Manager. In this remote role, you'll support plan members through their recovery journey, providing key benefits and engaging in proactive case management. The position requires strong analytical skills, bilingual communication, and a background in health or disability management.

Benefits

Comprehensive health and dental insurance

Mental health and wellness programs

Retirement plans and paid time off

Qualifications

• Bilingualism to communicate with clients outside Quebec.
• Experience in disability management and/or group benefits is an asset.
• Background in health-related fields is advantageous.

Responsibilities

• Manage a dedicated caseload and assess claims based on contractual, medical, and vocational barriers.
• Develop relationships with clients and treatment providers to drive successful case resolutions.
• Communicate benefit-related information through written correspondence.

Skills

Bilingualism (English and French)

Critical thinking

Analytical skills

Telephonic communication

Organizational skills

Education

Post-secondary diploma, CEGEP (DEC or DEP), or bachelor's degree in healthcare

Job description

Join Manulife’s Canadian Disability and Group Life team as a Bilingual Disability Case Manager and experience the flexibility of a 100% remote position. In this vital role, you will support plan members across Canada, guiding them through their journey of illness, recovery, and return to work. Your responsibilities will include providing disability benefits and engaging in proactive case management with a focus on successful reintegration into the workforce. You will use your critical thinking and analytical skills to evaluate contract terms and medical information, determine eligibility for disability payments, and handle your daily tasks efficiently. Strong telephonic communication skills are essential as you connect with plan members and make impactful decisions.

Your education and experience will help our hiring team identify the role that best aligns with our needs, whether in Absence Management Consultative Services (AMCS), Short-Term Disability (STD), or Long-Term Disability (LTD) claims.

Position Responsibilities:

1. Proactively handle a dedicated caseload in compliance with specific service level agreements and targeted turnaround times.
2. Respond to emails and telephone calls in a timely manner to address administrative tasks.
3. Assess claims based on contractual, medical, and vocational barriers.
4. Develop positive relationships through collaboration with plan sponsors, members, treatment providers, and internal partners to drive cases towards successful return to work or job resolution.
5. Write letters to communicate benefit-related information based on analytical reasoning.
6. Demonstrate resiliency, emotional intelligence, and compassion when communicating with plan members, including delivering difficult claims decisions.

Qualifications:

• Bilingualism (English and French) is an asset; ability to communicate in both languages to support clients outside of Quebec.
• Post-secondary diploma, CEGEP (DEC or DEP), bachelor’s degree in healthcare, or equivalent work experience.
• Ability to make meaningful decisions efficiently under tight deadlines.
• Knowledge of disability management and/or group benefits is an asset.
• Background in health-related fields is advantageous.
• Comfortable handling incoming and outgoing calls.
• Excellent organizational and prioritization skills for managing diverse tasks.

When you join our team:

• We’ll empower you to learn and grow your career.
• We’ll recognize and support you in a flexible environment that values well-being and inclusion.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

We embrace diversity and strive to attract, develop, and retain a workforce as diverse as our customers. We are committed to fair recruitment, retention, advancement, and compensation practices without discrimination based on race, ethnicity, gender, age, disability, or other protected grounds. We provide reasonable accommodations during the application process upon request. Contact [e-mail] to request accommodations.

Salary and Location

Location: CAN, Ontario - Full Time Remote

Salary range: $50,700.00 CAD - $84,500.00 CAD. For roles outside primary location, contact [e-mail] for salary details. Compensation varies based on market, geography, and experience. Employees are eligible for incentive programs.

Benefits

We offer comprehensive benefits including health, dental, mental health, vision, disability, life, and AD&D insurance, wellness programs, retirement plans, paid time off, and statutory leaves. U.S. applicants should contact [e-mail] for U.S.-specific benefits information.