Director Wound Care & Nursing Support

UNC Health; United States; On-site; USD 110,000 - 140,000; Full time

Job summary

UNC Rex Healthcare is seeking an experienced nurse leader to manage Wound Care programs across the system, supporting VARN and Dialysis teams. This full-time role oversees operations, staff, budgets, reimbursement, quality, performance, patient experience, and marketing for these areas.

The Director will lead inpatient and outpatient wound care initiatives, nursing support, and related services, ensuring regulatory compliance and collaborative care throughout the organization.

Qualifications

• Master's degree in nursing is required.
• RN license in NC and certification from an accredited program are required.
• Requires four (4) years of related experience and/or training.

Responsibilities

• Directs budgeting and resource allocation for Wound Care, VARN, Dialysis and related areas.
• Leads staffing plans, staff development and performance evaluations.
• Ensures quality management, regulatory compliance and patient experience improvements.
• Develops relationships with reimbursement, marketing and hospital leadership to maximize program success.
• Oversees marketing, education and outreach activities to grow referrals and program awareness.

Skills

Nursing leadership

Wound care programs

Budget management

Staff management

Operations management

Performance improvement

Education

Master's degree in nursing

Job description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

UNC Rex Healthcare is seeking an experienced nurse leader to manage the various Wound Care programs across the system in addition to supporting the VARN and Dialysis teams. This full time position will be responsible for managing the operations, staff, budget, reimbursement, quality management, performance improvement, patient experience, marketing and sales for these areas. The ideal candidate will have prior management experience in a similar healthcare program operations setting.

The Director is responsible for the successful implementation and ongoing management and overall success of the inpatient and outpatient Wound Care Programs in addition to nursing support areas including Vascular Access (VARN), Dialysis, and other areas as assigned. This includes responsibility for operations; staff management; budget; reimbursement; quality management; performance improvement, patient experience, and marketing and sales.

Responsibilities

Directs the development and administration of the budgets in assigned areas. Recommends type and amount of resources required. Allocates resources based on departmental and organizational goals and objectives. Develops Master Staffing Plans for all areas. Reviews financial and operational data evaluating quality of service, workload, revenue and expenses. Takes corrective action as appropriate. Monitors salary and non-salary budgets for all assigned areas. Prepares Wound Care Audit for analysis and evaluation of Program status with senior leadership, and develops and implements action plan for changes/improvements as appropriate. Acts as member of hospital nursing leadership team, developing and maintaining client relationships that maximize success of programs. Assures compliance with all applicable accreditation and governmental agencies , including conducting and documenting educational in-services/competencies necessary. Participates in workgroups as assigned to improve quality, operations, and/or experience metrics.

LEADING PEOPLE: Responsible for recruiting and hiring of staff. Responsible for managing team including, but not limited to performance evaluations, performance management; staff development, and adherence to policies and procedures. Organizes and conducts regularly scheduled staff meetings to ensure open communication and enhance operational efficiencies. Leads people toward meeting the organization's vision, mission, and goals. Provides an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts. Delegates assignments, clarifies expectations and holds others accountable for achieving results related to their area of responsibility. Encourages workforce engagement by building a commitment to excellence. Works collaboratively toward solutions that accomplish organizational objectives.

QUALITY MANAGEMENT: Provides direction for the delivery of cost effective, quality patient care based on established regulatory, professional and organizational standards within the context of the operating vision. Responsible for ensuring that quality metrics, including treatment completions and healing outcomes, fall within acceptable parameters. Monitors and ensures timely review of clinical charts by appropriate nursing and medical staff.

REIMBURSEMENT: Develops effective relationship with and maintains ongoing communications with hospital billing managers, financial counselors, and other key hospital reimbursement personnel. Maintains the charge master. Develops, implements, and monitors patient self-pay plans in conjunction with financial counselor, reimbursement coordinator if and where appropriate. Ensures the timely and accurate entry of department charges. Regularly audits random patient bills for accuracy and completeness. Regularly communicates with physician office billing person to ensure appropriate reimbursement for the physician. In conjunction with Reimbursement Department, works to obtain 3rd party payor coverage for services, procedures and supplies via coordination of appeals and presentations. Supports hospital efforts to maximize program reimbursement.

MARKETING EDUCATION of Ambulatory Wound Program: Develops, implements, and manages a marketing plan and budget. Conducts sales calls to physicians and other potential referral sources. Develops, schedules, and conducts presentations and in-services to targeted groups. Conducts ongoing inter-departmental and hospital marketing activities. Establishes and manages effective phone inquiry response system. Develops, implements, and manages advertising and other promotional programs in conjunction with Hospital Marketing Department. Interfaces with hospital marketing/PR Department available resources.

Other Information

Education Requirements

• Master's degree in nursing or equivalent required.

Licensure/Certification Requirements

• Registered Nurse in the state of NC.
• Possess certification from an accredited certification program

Professional Experience Requirements

• Requires four (4) years of related experience and/or training.

Job Details

Legal Employer: NCHEALTH

Entity: UNC REX Healthcare

Organization Unit: Rex Raleigh Wound Care

Work Type: Full Time

Standard Hours Per Week: 40.00

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: US:NC:Raleigh

Exempt From Overtime: Exempt: Yes

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. Please email [e-mail] if you need a reasonable accommodation to search and/or to apply for a career opportunity.