Director, Visit Experience

La Salle University; Philadelphia, Northern (Philadelphia County, KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical & Dental

Life insurance

Disability insurance

Retirement benefits

Paid time off

Tuition benefits

Job summary

La Salle University is seeking a Director of Visit Experience to lead planning and execution of admissions events and campus visits. You will supervise the Visit Coordinator and ACE program, coordinate marketing, and ensure a welcoming visitor experience.

The role requires strong organizational and interpersonal skills, with the ability to manage multiple events and collaborate with campus partners. Regular presence on campus and leadership of student staff are involved.

Qualifications

• Ability to work as part of a team.
• Strong organizational skills with a focus on details.
• Excellent interpersonal skills.
• Ability to multi-task and manage multiple events.
• Experience in admissions or event planning is preferred.

Responsibilities

• Provide direction and vision to the student experience including campus tours, group visits, special events, etc.
• Supervise Visit Coordinator.
• Maintain Enrollment division calendar of events.
• Coordinate marketing for admissions related events.
• Provide direction and supervision to the visit experience team including professional and student staff.
• Ensure that the reception area functions properly with an eye on customer service.
• Provide direction and vision to the Admissions Campus Explorer (ACE) program.
• Oversee student staff at events and prepare assignments for all student workers.
• Communicate with appropriate offices to ensure that Admissions events are properly planned and managed.
• Prepare event information to submit for internal and external communications.
• Ensure event and content information on the website and emails is accurate.
• Submit requests in advance for facilities, marketing, catering, room reservations, etc, as needed.
• Assist with the planning and execution of campus wide events, as needed and requested.
• Regularly evaluate and adjust admissions events.
• Ensure print materials for the visit experience are updated and in stock.
• Manage inventory of event materials.
• Work collaboratively with other divisional and University-wide departments to enhance the student experience.
• Attend recruitment events to support registration and other administrative tasks.
• Perform other related duties as assigned.

Skills

Teamwork

Multitasking

Organization

Interpersonal

Experience

Job description

Please see Special Instructions for more details.

La Salle University is dedicated to fostering a welcoming and respectful environment where all individuals can thrive. We seek candidates who will contribute to a positive, inclusive, and supportive community, and who are committed to working collaboratively with students, fostering critical thinking, supporting their success, and helping them realize their full potential.
La Salle University offers its eligible employees comprehensive medical and dental plans, employer paid life and disability insurance, retirement benefits, generous paid time off (vacation, sick leave, and holidays), and tuition benefits such as no cost undergraduate and graduate degree programs for its employees (with no wait period) and no cost undergraduate degree programs for its employees’ dependents (after completing the required years of service).

Position Overview

Position Title

Position Title Director, Visit Experience

Department

Department 522000 - Admissions

Position Type

Position Type Regular

Position Classification

Position Classification Full-Time, 12 months

Grant/Gift Funded (all or a portion)?

Grant/Gift Funded (all or a portion)? No

If Temporary or Grant Funded, Start Date and End Date

Posting Number

Posting Number S1461P

Position Summary

The Director for Visit Experience has the primary responsibility for directing the planning and implementing logistics for multiple admissions events, effectively relay event information to faculty and staff, supervising the visitor reception area, providing oversight to the student Admission Campus Explorer (ACEs) program, organizing and coordinating high school group visits, and ensuring that the student visit experience to La Salle University is welcoming and inclusive. The Director for Visit Experience must have the ability to interact in a positive and professional manner with students, faculty, administrators, staff and the public. It is critical that the direction serve as an expert on all aspect of customer service as it relates to hosting off campus guests, the details that go into planning large events, and in effectively supervising and mentoring professional and student staff.

• Provide direction and vision to the student experience including campus tours, group visits, special events, etc.
• Supervise Visit Coordinator.
• Maintain Enrollment division calendar of events.
• Coordinate marketing for admissions related events.
• Provide direction and supervision to the visit experience team including professional and student staff.
• Ensure that the reception area functions properly with an eye on customer service.
• Provide direction and vision to the Admissions Campus Explorer ( ACE ) program.
• Oversee student staff at events and prepare assignments for all student workers.
• Communicate with appropriate offices to ensure that Admissions events are properly planned and managed.
• Prepare event information to submit for internal and external communications.
• Ensure event and content information on the website and emails is accurate.
• Submit requests in advance for facilities, marketing, catering, room reservations, etc, as needed.
• Assist with the planning and execution of campus wide events, as needed and requested.
• Regularly evaluate and adjust admissions events.
• Ensure print materials for the visit experience are updated and in stock.
• Manage inventory of event materials.

Secondary Responsibilities

• Work collaboratively with other divisional and University-wide departments to enhance the student experience, especially related to on campus recruitment activities.
• Attend recruitment events to support registration and other administrative tasks.
• Perform other related duties as assigned.

# of Direct Reports

# of Direct Reports 1

Required Qualifications

• Ability to work as part of a team.
• Ability to multi-task.
• Strong organizational skills with a focus on details.
• Excellent interpersonal skills.
• Experience