Director, Virtual Care & Patient Experience

North Mississippi Health Services, Inc.; Tupelo (MS); On-site; USD 123,000 - 154,000; Full time

Job summary

North Mississippi Health Services, Inc. is seeking a Director of Virtual Care in Tupelo, MS. This leadership role oversees strategic direction, operations, and growth of the Virtual Care Department, ensuring high patient and provider satisfaction while expanding access to care across the system.

The position requires strategic thinking, budgeting, and cross-functional leadership with a focus on performance metrics and service excellence. Travel to support program needs may be required.

Qualifications

• Bachelor's degree in Health Administration required.
• Experience leading virtual care programs and customer success.
• Ability to travel to support operational needs.

Responsibilities

• Provide strategic direction for the Virtual Care Department and oversee operational, financial, programmatic, and growth functions.
• Manage budgets, financial performance, and growth initiatives; monitor quality and satisfaction metrics.
• Improve customer success and retention; develop market plans and stakeholder relationships.
• Collaborate with IT services, hospitals, and clinics to ensure SLAs and performance expectations are met.
• Lead program development, onboarding, and scaling of virtual care services.

Skills

Leadership

Strategic thinking

Data analysis

Budgeting

Project management

Customer success

Virtual care knowledge

Communication

Education

Bachelor’s Degree in Health Administration

Tools

ServiceNow

Microsoft Office

Job description

North Mississippi Health Services, Inc. is seeking a Director of Virtual Care in Tupelo, MS. This leadership role oversees strategic direction, operations, and growth of the Virtual Care Department, ensuring high patient and provider satisfaction while expanding access to care across the system.

The position requires strategic thinking, budgeting, and cross-functional leadership with a focus on performance metrics and service excellence. Travel to support program needs may be required.