Director / Vice President of Operations

Foam Fabrication Commerce, Inc.; Richmond (CA); On-site; USD 150,000 - 230,000; Full time

Benefits offered by this job

401(k) matching

Health, dental, and vision insurance

Paid time off

Professional development reimbursement

Job summary

FoamOrder.com in Richmond, CA seeks an Operations Lead to own daily production, facility, and a growing team. You will shape operations strategy, ensure safety, quality, and on-time delivery, and lead continuous improvement across the plant.

You will report to the President/Owner and have opportunities to expand to additional facilities in the Bay Area and beyond, leveraging AI and new technologies to drive growth and efficiency.

Qualifications

• Minimum 7+ years in manufacturing management, preferably with custom-built products.
• Strong leadership, communication, and interpersonal skills.
• Experience implementing 5S, Lean, and Kaizen in high-growth environments.
• Experience with growth into senior management roles.
• BA/BS in engineering/production/supply-chain; MBA a plus.

Responsibilities

• Lead production operations and manage a ~20,000sf facility.
• Oversee production scheduling, safety, and quality.
• Recruit, hire, and develop the production team.
• Drive continuous improvement and AI-enabled efficiency.
• Partner with CEO on strategic growth and new facilities.

Skills

Operations leadership

Manufacturing management

Team leadership

Process optimization

Education

Bachelor's degree in Engineering, Operations, or related field

MBA or advanced degree a plus

Tools

Production management software

Lean / 5S / Kaizen

Job description

Operations Lead - Director / Vice President

Compensation: Competitive base + Bonus and Profit Sharing

Benefits: 401(k) with matching, health/dental/vision insurance, paid time off, professional development reimbursement

About the Role

As the Operations Lead at FoamOrder.com, you’ll take ownership of the operations, facility and team of a explosively-growing business within one of the leading names in custom cushions, upholstery, and mattresses. FoamOrder.com is a vertically integrated e-commerce manufacturer serving both consumers and commercial clients nationwide.

You’ll work directly with our company president and operations staff to grow the business with clear ownership, autonomy, and impact.

Seeking an experienced, detail oriented, metrics-driven, and highly analytical professional to manage all production operations and personnel at our ~20,000sf manufacturing facility.Significant experience managing a team in a custom production environment is required.

The ideal candidate will have strong experience in custom-manufactured products rather than assembly/line production environments, and will have strong leadership skills, excellent organizational abilities, and a passion for continuous improvement.

Significant growth opportunities available for increasing responsibility.This position reports to the owner/President of the company with significant opportunity for personal development and mentorship.

Why This Role Is Exciting

Ownership:

The Operations Manager will own daily production operations, ensuring workers adhere to company rules and meet efficiency and accuracy goals, while maintaining a safe working environment.

You’ll own production team management and day-to-day fulfillment and the warehouse for all elements of the business—including foam cutting, finishing, packing and shipping.You’ll ensure our high standards of production quality and on-time delivery are met, and lead us to new standards of excellence.You will also be measured on total cost of production, helping to improve the overall efficiency of our operations.

High-Growth

FoamOrder is growing at an explosive rate, stretching our production capacity and demanding operational leadership that can take the company to the next level. This will likely mean expansion to additional facilities in the Bay Area and likely beyond.

You’ll work directly for our President and owner, and collaborate with company leaders as a member of the senior management team.

Impact:

This is a pivotal role—your performance directly shapes and enables FoamOrder’s growth trajectory. Operations is an area that needs reinforcement at our company, and can help unlock significant growth potential by using AI, implementing new technologies and processes, and helping us grow our team, facilities, and overall operations.

Relationship Building:

You’re exceptional at building rapport, earning trust, and cultivating lasting relationships with your production team, and your peers in other functions. Your ability to connect and lead production employees to heights they didn't realize were possible will be crucial in this role. Leading the team to greater compensation, responsibility and maximizing their potential will be instrumental in their success.

If you’ve ever wanted to run your own business or move into a CEO-track role, this position gives you that experience in a real, profitable company—with explosive growth as the foundation. You'll benefit from the guidance of an accomplished President/Owner who scaled multiple tech startups before acquiring and modernizing FoamOrder.

Rewards:

This role includes competitive base compensation as well as bonus and profit-sharing potential for hitting key performance metrics, including on-time delivery, error rate, and total cost of production - your earnings will grow directly with your success through profit-sharing opportunity.

What You’ll Do

Lead a Team to Increasing Performance and Success

• Lead and manage a team of production staff, providing training, guidance, and support.
• Recruit, hire, and onboard new production staff.
• Train new team members and conduct ongoing training to develop skills.
• Conduct employee performance and compensation reviews.
• Foster a positive team culture and promote job ownership.
• Manage daily production schedule and order scheduling
• Meet production goals, both efficiency and throughput
• Conduct monthly OSHA/Safety training and maintain compliance logs.
• Implement and maintain a culture of continuous improvement.

Performance Metrics you will champion/lead/drive as part of a highly metrics-driven organization:

• Safety compliance and results
• On-time order rateand order accuracy rate
• Total cost of production (labor plus materials/revenue)
• Establish and track team goals and bonus structures.
• Work with the management team to identify and implement process improvements to enhance efficiency and reduce costs.

Strategic Projects

• Drive implementation of new, modern production management software and other technology to increase efficiency and performance.
• Explore, analyze, and implement growth to new facilities in the Bay Area and likely beyond.

What Makes You a Strong Fit

• Strong experience in custom manufacturing in a high-growth environment
• Minimum 7+ years in a manufacturing management role preferred, ideally with custom-build product lineup vs. assembly production process.
• Undergraduate degree required, ideally in an engineering/production/supply-chain or related field; MBA or graduate degree in an operational field a plus.
• Proven success leading a team in a custom-production environment.
• Excellent leadership, communication, and interpersonal skills
• Ability to train and motivate team members to bring them to ever-improving performance
• Experience with best-practice safety programs and regulations
• Experience in waste management and environmentally friendly practices
• Use of AI to maximize operations and efficiency
• Strong understanding of production operations and best practices, and able to bring those principles to our environment and implement them (5S, Kaizen, Lean, etc.)
• Strong organizational and time management skills
• Ability to solve problems and make decisions
• Familiarity with production management systems
• Desire for growth into a senior management role at a growing small company
• Competitve Compensation including base salary, bonus plan, and profit sharing
• 401(k) matching
• Comprehensive health, dental, and vision insurance
• Paid time off
• Career development support: The company actively encourages and covers attendance at workshops, and career-based learning programs for top performers

About FoamOrder.com

FoamOrder.com is a rapidly-growing, leading e-commerce manufacturer of custom foam products—including cushions, mattresses, organic latex bedding, and more. Headquartered in Richmond, CA, we manufacture all products in-house and ship nationwide.

The company is led by Mike Handelsman, a Harvard MBA and former executive at several high-growth technology companies, and ex-consultant at McKinsey, and brand leader at Procter & Gamble.