Director, VCA Implementation Services - visa

OpenTalent; Ashburn (VA); On-site; USD 180,000 - 260,000; Full time

Job summary

Visa is seeking a Director to lead the VCA Implementation Services, building and scaling a high-performing team of solution architects, implementation leads, and delivery professionals. You will drive measurable outcomes across complex engagements, aligning strategy with practical delivery to maximize client value and Visa investments.

The role requires senior executive sponsorship in client engagements, a track record of delivering on-time, on-budget implementations, and the ability to scale

Qualifications

• Experience leading large VIS delivery programs.
• Proven ability to scale multi-workstream programs.
• Strong client-facing and executive sponsorship experience.

Responsibilities

• Lead VIS team of solution architects, implementation leads, delivery professionals.
• Establish delivery standards and quality controls.
• Coach and mentor leaders and individual contributors.
• Engage with clients at senior executive level to discuss approach, scope, value, risk.

Skills

Solution architecture

Delivery leadership

Consultative selling

Client engagement

Team leadership

Mentoring

Job description

Job Description

At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.

A Unique Opportunity to Lead in Digital Payments & Consulting

Visa Consulting and Analytics (VCA) Implementation Services (VIS) helps clients successfully implement Visa solutions by translating strategy and product capabilities into real-world execution. VIS partners closely with clients to design, architect, and deliver implementations that are practical, scalable, and aligned to each client’s technical, operational, and regulatory context.

VIS Services includes, but is not limited to, hands-on, client-facing support that helps clients plan, execute, and operationalize complex work- such as program-managing multi-workstream initiatives on behalf of the client, assessing and improving day-to-day card operations, supporting clients in running fraud operations, and helping clients launch new card products.

The Director, VCA Implementation Services role is a senior leadership position responsible for building, leading, and scaling a high-performing team that solution-architects, sells, and delivers VIS offerings - driving measurable outcomes and long-term client value from early solution design through implementation delivery.

Success in this role looks like: delivering implementations that achieve measurable outcomes (e.g., on-time/on-budget delivery, faster time-to-value, and improved adoption/operational readiness), achieving quarterly and full-year sales and margin targets, while scaling repeatable VIS delivery standards across Super Regionals clients.

The client segments within the purview of this role include Super Regionals clients, requiring a leader who can flex across complex enterprise environments as well as more resource-constrained institutions.

Key Responsibilities

Practice and Team Leadership

Build, lead, and develop a multidisciplinary VIS team comprising solution architects, implementation leads, and delivery professionals.

Establish operating rhythms, delivery standards, and quality controls that improve consistency and client outcomes across VIS engagements.

Coach and mentor leaders and individual contributors, fostering a culture of accountability, collaboration, and continuous improvement.

Consultative Selling and Client Engagement

Serve as a senior executive sponsor in client engagements, owning complex conversations related to implementation approach, scope, value, and risk.

Partner with sales and VCA Practice leaders to identify client needs and support deal pursuit and closure.

Clearly articulate the value of VIS services, including how effective implementation accelerates client outcomes and maximizes Visa investments.