Director, Vault Growth

Collectors; California (MO); Hybrid; USD 160,000 - 260,000; Full time

Job summary

Collectors in Santa Ana, CA, seeks a Director, Growth to own the vault's growth agenda at scale, turning strategy into a customer experience and building a small team for strategic initiatives.

You will lead partnerships, drive international expansion, own the customer experience for new supply channels, and align with Product, Ops, Marketing to execute go-to-market plans.

Qualifications

• 10+ years of growth leadership experience.
• Experience scaling supply base or customer acquisition.
• Experience turning strategy into operational workflows.
• Experience building external partnerships with retail or supply relationships.

Responsibilities

• Lead partnership discussions to bring new supply and channels into the vault.
• Drive vault expansion into new international geographies with relevant teams.
• Own the customer experience for new supply channels and markets.
• Identify premium services and work with Finance, Product, Ops to implement.
• Align with Product & Technology on roadmap priorities and customer impact.
• Partner with Marketing to drive go-to-market plans for new features and geographies.
• Build and manage a small team focused on strategic projects and growth.

Skills

Growth strategy

Partnerships

Program management

Cross-functional leadership

Job description

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, the UK, and France.

As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process. We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed.

Role Overview

We are looking for a strategic and execution-minded Director, Growth to join our PSA Vault team. As the Director, Growth, you will own the vault's growth agenda at a scale well beyond incremental improvement — we're aiming to grow the vault's asset base by an order of magnitude, not a percentage point. The core of this role is turning strategy into something a customer actually experiences. You'll help lead the partnerships and initiatives that bring new supply into the vault, and then partner in building the operational reality behind them: the workflows, the customer journey, and the cross-functional work with Ops, Customer Care, Product, Engineering, and Marketing that turns a signed deal or a new market into a working part of the vault. Over time, as the scope of this work grows, you'll build and lead a small team focused on strategic initiatives and outbound growth.

What You’ll Do

• Help lead partnership discussions that bring new supply — new customers, new categories, new retail and channel relationships — into the vault, partnering closely with our Strategy & BD team
• Drive vault expansion into new international geographies in close coordination with our International and Monetization teams
• Own the customer experience for new supply channels and new markets, making sure a signed deal shows up as a smooth, bank-standard experience for the customer on the other end
• Identify new premium services that give collectors more ways to get value from the vault — faster handling, enhanced protection, subscription-based perks — and own bringing the best ideas to life with Finance, Product, and Ops
• Align with Product & Technology on roadmap priorities, translating decisions into what actually changes for customers and internal teams
• Partner with Marketing to drive a strong go-to-market plan for every new feature, category, or geography — and build vault awareness more broadly among collectors
• Build and manage a small team covering strategic projects and growth

Who You Are

• 10+ years experience with a track record leading growth initiatives that require both strategic thinking and genuine hands-on execution — this is not a role where the job ends once a deal or roadmap is agreed to
• Experience scaling a supply base, channel network, or customer acquisition engine by a large multiple, not just growing it incrementally
• Experience translating strategy or partnerships into real operational workflows and customer-facing experiences, not just closing agreements
• Experience building and managing external partnerships, ideally including retail, channel, or supply-side relationships
• Strong program management skills and a clear communicator — this role touches Finance, Product, Ops, Marketing, and multiple partner teams at once, and success depends on keeping all of them aligned and moving without every update running through a meeting
• Comfort operating cross-functionally alongside existing partnership leads, BD teams, and operations/customer care teams — this role is the connective tissue between all of them
• Familiarity with international expansion complexity (regulatory, operational, logistical) a plus
• Genuine interest in the collectibles/hobby space a plus

Salary Range: The salary range for this position is $160,000-$260,000. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set. This role may be eligible for bonuses, commissions, or other forms of compensation, please ask your recruiter for details. #LI-Remote #BI-Hybrid #BI-Remote

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