Director, US Scaled (Ascend) Engage, Commerce, Google Customer Solutions

Google LLC; San Francisco (CA); Hybrid; USD 230,000 - 320,000; Full time

Job summary

Google LLC in San Francisco, CA is seeking a senior sales leader to drive GCS America with a data-driven approach and a strong focus on customer success. You will lead large account teams, partner with executives, and shape strategies that leverage Google’s advertising platform to grow SMB partnerships.

Expect a high-impact role requiring collaboration across Marketing, Finance, Strategy, and Sales, with significant travel.

Qualifications

• Bachelor's degree or equivalent practical experience in a business-to-business sales/BD role.
• 15 years of experience in sales and marketing, including leadership in technology, internet, or media industries.
• 5 years of experience in people management and leading geographically distributed sales teams.
• Ability to travel 30% for conferences, offsites, customer meetings and trainings.

Responsibilities

• Create an inspiring vision and strategy for a team in alignment with GCS America’s priorities and KPIs.
• Hire, retain, inspire, and grow a passionate customer-focused sales team that engages with high-level client leadership.
• Deliver against business goals and drive incremental year-over-year growth.
• Own and strengthen executive-level relationships through key C-level meetings, events, reviews, and speaking engagements.
• Drive cross-functional collaboration with MMS, Marketing, New Business Sales, Finance, Central Strategy, and Large Customer Sales vertical teams.

Skills

Sales leadership

People management

GTM strategy

Travel 30%

C-suite communication

AI in sales

Education

Bachelor's degree

Job description

Applicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Mountain View, CA, USA; San Francisco, CA, USA.

Minimum qualifications

• Bachelor's degree or equivalent practical experience within a business to business sales-related/business development commercial role.
• 15 years of experience in sales and marketing, including leadership in technology, Internet, or media industries.
• 5 years of experience in people management and leading geographically-distributed sales teams.
• Ability to travel 30% for conferences, offsites, customer meetings and trainings, as required.

Preferred qualifications

• Experience as a leader in Go-To-Market Sales, and executing against goals across account portfolios.
• Experience managing managers and fostering career growth for early-career sellers to senior sales professionals.
• Experience as an external thought leader in digital marketing solutions.
• Experience building and mobilizing innovative business growth strategies with operational excellence.
• Ability to communicate, present, and craft compelling narratives to influence internal and external technical and business stakeholders at C‑suite levels and across teams at all levels.
• Expertise leveraging AI to improve sales processes, and comfort operating in ambiguity of an ever‑evolving product at global scale.

About The Job

Businesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.

In this role, you will work with the Ascend leadership team to set strategic objectives that enable business growth and lead the day‑to‑day operations. You’ll take a data‑driven, analytical approach to sales management to drive performance and influence customer buy‑in. You'll also lead high‑performing account teams by inspiring them to reach for ambitious goals and coaching them on using consultative sales skills to understand our advertisers’ marketing objectives to deliver against them using Google Ads. Your knowledge of the SMB landscape and online media, combined with your sales and analytical skills, shapes how customers will grow. You enable your team to act like owners.

At Google, our culture is paramount. You'll represent our values and business practices throughout the organization, focusing on attracting, developing, and retaining top talent. As a business leader, you will drive team engagement, lead transparently, and exemplify respect.

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small‑and‑medium‑businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

Individual pay is determined by factors including job‑related skills, experience, and relevant education or training.

US: $230000 - $320000 (USD) + 80% bonus target + equity + benefits

Responsibilities

Learn more about benefits at Google.

• Create an inspiring vision and strategy for a team in alignment with GCS America’s priorities, including critical initiatives and key performance indicators, while ensuring that the resources are in place to exceed goals and utilize the full power of the Google Platform.
• Hire, retain, inspire, and grow a passionate customer‑focused sales team that is successful engaging with high‑level client leadership teams.
• Deliver against business goals and drive incremental business growth to accelerate year‑over‑year growth.
• Own and strengthen executive‑level relationships through key C‑level meetings, events, quarterly reviews, and speaking engagements.
• Drive cross‑functional collaboration and alignment with key partner teams, including MMS counterparts, Marketing, New Business Sales, Finance, Central Strategy, and Large Customer Sales vertical teams.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.