Director, University Orientation and Visit Experience

PageUp People Limited; Kent (OH); On-site; USD 86,000 - 90,000; Full time

Job summary

Kent State University is seeking a Director of University Orientation and Visit Experience to lead the development and evaluation of on- and off-campus visit programs for new and prospective students and their families.

The role requires a Master’s degree in higher education with six years of admissions or orientation experience, and experience with CRM SLATE. You will supervise staff and collaborate across campus to optimize visit activities and data-driven decisions.

Qualifications

• Master’s degree in higher education or a relevant field.
• Six years progressively responsible experience in admissions or new student orientation.
• Experience with a CRM system (SLATE) and data-driven program evaluation.

Responsibilities

• Lead strategic vision for on- and off-campus orientation and visit programs.
• Create assessment plans to evaluate program effectiveness.
• Collaborate with colleges to align visit events with recruitment goals.
• Incorporate technology into visit experiences to support recruitment and student transition.

Skills

Written communication

Interpersonal communication

Education

Master’s degree in higher education

Tools

SLATE CRM

Job description

Director, University Orientation and Visit Experience

Job no: 987042

Work type: Staff/Unclassified

Location: Kent Campus - Kent, OH

Categories: Full-time

Pay: $86,249 - $90,000

Physical Location

This position is based on the Kent Campus and is an in-person role.

Basic Function

Responsible for the leadership, strategic visioning, and evaluation of orientation and visit programs for new and prospective first year and transfer students as well as their parents and families. The director works with a team of staff members. Reports to Assistant Vice President and Executive Director of Admissions.

Additional Basic Function – if applicable

Not applicable.

Duties

• Work directly with the AVP/Executive Director of Admissions to create a strategic vision for on- and off-campus events and new student orientation and provide a seamless recruitment and orientation experience.
• Create assessment plan to evaluate effectiveness of visit and orientation programs.
• Collaborate with colleges to make data-driven decisions on visitor events, orientation scheduling, advisor appointments, program content, and program logistics.
• Implement best practices of integrating technology into visit and orientation experience to maximize recruitment and student transition to campus.
• Participate in professional development opportunities, including presenting workshops and seminars for units on campus related to orientation and transition issues.
• Participate in regional or national organizations related to campus visit experience (CIVSA) and orientation and/or first-year transitions (NODA).
• Coordinate with departmental leadership to optimize use of CRM system (SLATE) to support visit and orientation experience.
• Establish and maintain the collaborative exchange of information and data with other Kent State administrative and academic offices and campuses, including sharing visit and orientation best practices.
• Provide direct supervision of unclassified and classified staff, including graduate assistants.
• Perform related duties as assigned.

Additional Examples of Duties – if applicable

Not applicable.

Minimum Qualifications

Master’s degree in higher education or a relevant field. Six years progressively responsible experience in admissions or new student orientation.

License/Certification

None.

Knowledge Of

• Academic programs
• Effective recruitment strategies and techniques
• Effective execution of a CRM system

Skill In

• Written and interpersonal communication
• Analysis, problem solving and project management

Ability To

• Understand and stay current on research and best practices related to orientation, first-year student, and general student development research to support the transition of first-year, transfer, and international students into post-secondary education
• Understand and advocate for the needs of diverse student populations within visit and orientation programming
• Work closely with and demonstrate sensitivity to individuals with diverse backgrounds
• Provide leadership and direction to the department
• Support goals and initiatives of the department
• Stay current with ongoing and emerging trends nationwide regarding campus visits and transition programs
• Work with individuals at all organizational levels, particularly peers, other departments, and students
• Travel from building to building frequently and off campus occasionally

Preferred Qualifications – if applicable

None.

Assessments

Asterisk (*) indicates knowledge, skills, abilities which require assessments

Working Conditions / Physical Requirements

None.

Working Schedule

Monday - Friday 8 AM - 5 PM, or otherwise discussed with your leadership.

Additional Information

The priority application deadline is October 16, and the position will remain open through October 30.

Kent State University is committed to creating a community that is culturally and intellectually diverse and to attracting and retaining a diverse staff. We strive to create and maintain working and learning environments that respect differences, and are inclusive, welcoming, respectful and kind.

Kent State University is a Smoke-Free, Tobacco-Free University effective July 1, 2017. Smoking and tobacco use are not permitted on any of Kent State’s campuses or other locations and properties that are owned, operated, or leased by Kent State, both domestic and international. For additional details, visit www.kent.edu/smoke-free .

Disclaimer: The intent of this description is to illustrate the types of duties and responsibilities that will be required of positions given this title and should not be interpreted to describe all the specific duties and responsibilities that may be required in any particular position. Directly related experience/education beyond the minimum stated may be substituted where appropriate at the discretion of the Appointing Authority. Kent State University reserves the right to revise or change job duties, job hours, and responsibilities.

Advertised: September 23, 2026 Eastern Daylight Time

Applications close: October 30, 2026 Eastern Daylight Time