Director Underwriting

Transamerica; United States; Remote; USD 143,000 - 190,000; Full time

Job summary

Transamerica is seeking a Director of Underwriting to lead a team in delivering superior customer service while managing underwriting processes efficiently. The ideal candidate will leverage strong leadership and analytical skills to guide the department's strategic goals. This role requires extensive industry knowledge along with a commitment to enhancing service delivery and operational excellence.

Benefits

Pension Plan

401k Match

Employee Stock Purchase Plan

Tuition Reimbursement

Disability Insurance

Medical Insurance

Dental Insurance

Vision Insurance

Employee Discounts

Paid Time Off starting at 160 hours annually

Qualifications

• Minimum of 7 years management experience.
• Knowledge of insurance processes and products preferred.
• Strong demonstrated leadership and communication skills.

Responsibilities

• Develop and ensure department underwriting procedures.
• Set department goals aligned with company objectives.
• Oversee team management and resolve customer issues.

Skills

Leadership

Communication

Problem Solving

Analytical Skills

Decision Making

Education

Bachelor's degree or equivalent experience

FLMI or CLU or similar professional designations

Job description

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About Us

At Transamerica, hard work, innovative thinking, and personal accountability are qualities we honor and reward. We understand the potential of leveraging the talents of a diverse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests.

Job Family

Underwriting

About Us

At Transamerica, hard work, innovative thinking, and personal accountability are qualities we honor and reward. We understand the potential of leveraging the talents of a diverse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests.

Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment — one focused on helping people look forward and plan for the best life possible while providing tools and solutions that make it easier to get there.



Who We Are



We believe everyone deserves to live their best life. More than a century ago, we were among the first financial services companies in America to serve everyday people from all walks of life.

Today, we’re part of an international holding company, with millions of customers and thousands of employees worldwide. Our insurance, retirement, and investment solutions help people make the most of what’s important to them.

We’re empowered by a vast agent network covering North America, with diversity to match. Together with our nonprofit research institute and foundation, we tune in, step up, and are a force for good — for our customers and the communities where we live, work, and play. United in our purpose, we help people create the financial freedom to live life on their terms.

What We Do

Transamerica is organized into three distinct businesses. These include 1) World Financial Group, including Transamerica Financial Advisors, 2) Protection Solutions and Savings & Investments, comprised of life insurance, annuities, employee benefits, retirement plans, and Transamerica Investment Solutions, and 3) Financial Assets, which includes legacy blocks of long term care, universal life, and variable and fixed annuities. These are supported by Transamerica Corporate, which includes Finance, People and Places, General Counsel, Risk, Internal Audit, Strategy and Development, and Corporate Affairs, which covers Communications, Brand, and Government and Policy Affairs.

Transamerica employs nearly 7,000 people. It’s part of Aegon, an integrated, diversified, international financial services group serving approximately 23.9 million customers worldwide.* For more information, visit transamerica.com.

Job Description Summary

Responsible for providing superior service to both internal and external customers by establishing and achieving strategic service goals through one or more departments or teams of employees. Determine case load of underwriters and assign work appropriately so as to meet or exceed service delivery and ensure underwriting practices are followed. Will underwrite cases in addition to supervising the completion and accuracy of cases underwritten by department underwriters. Responsible for departmental budgeting.

Responsibilities

Job Description

• Develop and ensure department underwriting procedures, practices, guidelines, forms and manuals are used for all cases underwritten by department for a wide variety of products and distribution systems
• Review all new business, underwriting mail and referrals within quality and productivity standards. Continually search for ways to improve effectiveness, efficiency to all processes.
• Set department goals, objectives and priorities in alignment with company/divisional goals.
• Assist in the budget process by providing information on needs within the team.
• In the VP’s absence resolve escalated issues that would normally be handled by the VP as they arise.
• Set team goals, objectives, and priorities in alignment with the department goals.
• Facilitate resolution of any problem that arises with an internal or external customer.
• Works well with other managers on integrated strategies, workflows and system development efforts that maximize organizational effectiveness. Completes performance appraisals and evaluates overall performance of team.
• Participates in interviewing and selection of new employees.
• Skilled in managing the culture and climate of the department through effective communication, standards setting and leading by example.
• Oversee the management staff providing hiring, direction, counseling and training to staff.
• Recommend projects, processes or changes in underwriting policies and procedures to promote efficiency within the department.
• Continually looks for ways to accountable for maintaining positive, proactive relationships with both internal and external customers.
• Assure an underwriting audit program is in place and completed to expectations.
  
  

Qualifications

• Bachelor’s degree or equivalent experience.
• FLMI or CLU or similar professional designations.
• Minimum of 7 years management experience.
  
  

Preferred Qualifications

• Knowledge of insurance processes and products.
• Prior experience with mid to large case underwriting cases.
• Strong demonstrated leadership skills.
• Excellent communication skills both verbal and written including presentation skills.
• Must be able to deal directly and effectively with senior management level both internally and externally.
• Excellent problem solving and analytical skills.
• Ability to work under pressure.
• Excellent decision making skills.
• Demonstrated project management experience.
  
  

Working Conditions

• Remote environment.
  
  

The Salary for this position generally ranges between $143,000-$190,000 annually. Please note that the salary range is a good faith estimate for this position and actual starting pay is determined by several factors including qualifications, experience, geography, work location designation (in-office, hybrid, remote) and operational needs. Salary may vary above and below the stated amounts, as permitted by applicable law.

Additionally, this position is typically eligible for an Annual Bonus of 20% based on the Company Bonus Plan/Individual Performance and is at the Company’s discretion.

This job description is not a contract of employment nor for any specific job responsibilities. The Company may change, add to, remove, or revoke the terms of this job description at its discretion. Managers may assign other duties and responsibilities as needed. In the event an employee or applicant requests or requires an accommodation in order to perform job functions, the applicable HR Business Partner should be contacted to evaluate the accommodation request.

What We Offer

For eligible employees, we offer a comprehensive benefits package designed to support both the personal and financial well-being of our employees.

Compensation Benefits

• Competitive Pay
• Bonus for Eligible Employees
  
  

Benefits Package

• Pension Plan
• 401k Match
• Employee Stock Purchase Plan
• Tuition Reimbursement
• Disability Insurance
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Employee Discounts
• Career Training & Development Opportunities
  
  

Health and Work/Life Balance Benefits

• Paid Time Off starting at 160 hours annually for employees in their first year of service.
• Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays).
• Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars
• Parental Leave – fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child.
• Adoption Assistance
• Employee Assistance Program
• College Coach Program
• Back-Up Care Program
• PTO for Volunteer Hours
• Employee Matching Gifts Program
• Employee Resource Groups
• Inclusion and Diversity Programs
• Employee Recognition Program
• Referral Bonus Programs
  
  

Inclusion & Diversity



We believe our commitment to diversity and inclusion creates a work environment filled with exceptional individuals. We’re thrilled to have been recognized for our efforts through the Human Rights Campaign Corporate Equality Index, Dave Thomas Adoption Friendly Advocate, and several Seramount lists, including the Inclusion Index, 100 Best Companies for Working Parents, Best Companies for Dads, and Top 75 Companies for Executive Women.



To foster a culture of inclusivity throughout our workforce, workplace, and marketplace, Transamerica offers a wide range of diversity and inclusion programs. This includes our company-sponsored, employee-driven Employee Resource Groups (ERGs), which are formed around a shared interest or a common characteristic of diversity. ERGs are open to all employees. They provide a supportive environment to help us better appreciate our similarities and differences and understand how they benefit us all.



Giving Back



We believe our responsibilities extend beyond our corporate walls. That's why we created the Aegon Transamerica Foundation in 1994. Through a mix of financial grants and the volunteer efforts of our employees, the foundation supports nonprofit organizations focused on the things that matter most to our people in the communities where we live and work.



Transamerica’s Parent Company

Aegon acquired the Transamerica business in 1999. Since its start in 1844, Aegon has grown into an international company serving more than 23.9 million people across the globe.* It offers investment, protection, and retirement solutions, always with a clear purpose: Helping people live their best lives. As a leading global investor and employer, the company seeks to have a positive impact by addressing critical environmental and societal issues, with a focus on climate change and inclusion and diversity.

• As of December 31, 2023

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

• Industries

  Insurance and Financial Services

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