Director UC Testing Services, Student Affairs

University of Cincinnati; Cincinnati (OH); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Tuition remission

Generous leave policy

Comprehensive health coverage

Professional development opportunities

Job summary

University of Cincinnati Testing Services seeks an experienced leader to shape strategy, policy, and operations for testing across the university. You will oversee testing programs, ensure compliance with regulations, and advise senior leadership on capacity and risk.

The role requires extensive experience in higher education testing, strong analytical and communication skills, and proven supervision of staff within a complex organizational function.

Qualifications

• Bachelor's Degree required.
• Nine (9) years of relevant professional experience in higher education, testing services, assessment, student services, or related environment.
• At least three (3) years of supervisory or management experience.

Responsibilities

• Provide strategic leadership for UC Testing Services, aligning goals with academic and student-success priorities.
• Develop and administer testing policies, procedures, and service-delivery frameworks.
• Oversee accommodated testing, placement testing, and other university or external testing programs.

Skills

Strategic leadership

Policy development

Compliance knowledge

Risk management

Stakeholder management

Analytical skills

Communication

Supervisory experience

Education

Bachelor's Degree

Job description

Next Lives at the University of Cincinnati

Founded in 1819, the University of Cincinnati ranks among the nation's best urban public research universities. Home to more than 53,600 students, 12,000 faculty and staff, and over 360,000 living alumni, UC, a Carnegie 1 institution, combines research prowess with a physical setting The New York Times has called "the most ambitious campus design program in the country." UC's momentum has never been stronger as the anchor of the Cincinnati Innovation District, the oldest cooperative education (co-op) program in the country with students earning $94 million annually through paid experiences, an academic health system, and as a member of the Big 12 Conference. The university contributes $10.6 billion in economic impact to the city and $22.7 billion to the state of Ohio. At UC, next is all of us. Learn more at uc.edu.

UC is a mission-driven organization where we are committed to student success and positively transforming the community through scholarship and service. We thrive on innovation, making an impact, and fostering an environment where staff and faculty are key contributors to UC's success.

About The University of Cincinnati Testing Services

The University of Cincinnati's Testing Services supports student success and academic achievement by providing accessible, secure, and reliable testing services for students, faculty, academic programs, and external partners while upholding academic integrity, regulatory compliance, and consistent service standards.

Job Overview

Provide strategic, administrative, and operational leadership for the university's testing services function. Responsible for establishing the vision, strategy, goals, policies, service standards, and operational framework for testing services that support academic programs, student access and success, institutional compliance, and external testing partnerships

Essential Functions

• Provide strategic leadership for the university testing function. Establish and implement the vision, strategic direction, goals, service standards, priorities, and multi-year plans for UC Testing Services in alignment with institutional academic and student-success priorities.
• Establish and administer university testing policies, procedures, and standards. Develop operating policies and service-delivery frameworks governing testing administration, academic integrity, exam security, accommodated testing, departmental testing, external testing, technology use, records, and related functions.
• Provide executive oversight of accommodated testing, placement testing, departmental exams, make-up and retake testing, certification testing, and other university or externally contracted testing programs.
• Advise university leadership on testing strategy, capacity, and institutional risk. Regularly partner with the AVP for AESS, the AVP for Academic Affairs, the VP of Student Affairs, and other senior leaders to identify emerging needs, evaluate service capacity, resolve significant operational or compliance issues, and establish institutional direction related to academic testing.
• Lead cross-functional planning and university-wide coordination. Build and maintain strategic partnerships with university stakeholders to ensure coordinated, effective, and sustainable testing services.
• Establish systems and controls that ensure compliance with applicable requirements and standards, including the Higher Learning Commission, Ohio Department of Higher Education and applicable Ohio legislation, FERPA, ADA requirements, National College Testing Association standards, Council for the Advancement of Standards in Higher Education standards, contractual requirements, and university policies and procedures.
• In partnership with Accessibility Resources and academic units, establish operational standards and capacity plans for administering approved testing accommodations while maintaining exam integrity, consistent service expectations, appropriate documentation, and effective faculty communication.
• Establish and monitor testing security and academic-integrity protocols. Develop procedures and controls governing secure receipt, administration, storage, transmission, and return of examinations and testing materials.
• Lead assessment, analytics, and continuous improvement. Establish key performance indicators and report expectations for Testing Services. Analyze data and trends to guide staffing, technology, policy, and service-delivery decisions.
• Provide leadership for testing technology and infrastructure. Partner with Digital Technology Solutions and other university stakeholders to establish technology requirements, prioritize investments, evaluate testing platforms, and address technology risks.
• Represent the university as a testing subject matter expert. Serve on university, divisional, statewide, and national committees and professional organizations related to testing, assessment, academic integrity, accommodations administration, and student success.
• Provide direct and/or indirect supervision to exempt and non-exempt staff (i.e., hiring/firing, performance evaluations, disciplinary action, approve time off, etc.).
• Perform related duties based on departmental and institutional need. This job description may be changed at any time.

Required Education

• Bachelor's Degree

Required Experience

• Nine (9) years of relevant professional experience in higher education, testing services, assessment, academic support, student services, educational administration, or a related environment.
• At least three (3) years of supervisory or management experience, including responsibility for professional staff
• Demonstrated experience providing leadership for a complex operation, department, or institutional function.
• Experience with compliance, risk management, or regulatory requirements applicable to educational or professional testing environments.

Additional Qualifications Considered

• Master's degree in higher education administration, student affairs, education, business administration, organizational leadership, assessment, or a related field.
• Experience leading university or multi-site testing operations.
• Knowledge of accommodated testing practices and the operational implications of ADA-related testing accommodations.
• Experience with revenue-generating services or auxiliary operations.
• Demonstrated ability to analyze operational and institutional data and translate findings into strategic decisions.
• Advanced written and verbal communication, presentation, negotiation, organizational leadership, and stakeholder-management skills.

Physical Requirements/Work Environment

• Office environment/no specific unusual physical or environmental demands.

Compensation and Benefits

UC offers an exceptional benefits package designed to support your well-being, financial security, and work-life balance. (UC Benefits) Eligibility may vary by position and FTE status. Highlights include:

Comprehensive Tuition Remission

UC provides tuition remission for you and your eligible dependents, covering tuition costs for nearly all undergraduate and graduate programs offered by the university.

Robust Retirement Plans

As a UC employee, you won't contribute to Social Security (except Medicare). Instead, you'll choose between state pension plans (OPERS, STRS) or an Alternative Retirement Plan (ARP), with UC contributing 14-18% of your salary based on position.

Real Work-Life Balance

UC prioritizes work-life balance with a generous time-off policy, including:

Vacation and sick time

11 paid holidays and additional end-of-year paid time off (Winter Season Days)

6 weeks of paid parental leave for new parents

Additional Benefits Include:

• Competitive salary based on experience
• Comprehensive health coverage (medical, dental, vision, prescription)
• Flexible spending accounts & wellness programs
• Professional development & mentorship opportunities

To learn more about why UC is a great place to work, please visit our Careers Page.

UC is an E-Verify employer. If hired into this position, you will be required to provide satisfactory proof of employment eligibility by providing acceptable, original forms of identification for employment verification via the Federal I-9 employment verification process.

Equal Opportunity Employer. Building a workplace where all qualified applicants will receive consideration for employment, including Individuals with Disabilities and Protected Veterans.

REQ: 104509