Director, U.S. Consumer Acquisition and Engagement (CAE), Program Management

MasterCard; Purchase (NY); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Insurance (medical, dental, vision)

401k with company match

Flexible spending account

Paid leaves (parental, bereavement)

Vacation and holidays

Tuition reimbursement

Job summary

Mastercard is seeking a Director-level leader for U.S. Consumer Acquisition and Engagement (CAE) Program Management. You will drive adoption of the loyalty platform, manage enterprise accounts, and provide strategic guidance to maximize engagement and ROI across Marketing, CRM, and Loyalty teams.

You will lead QBRs, coordinate cross-functional resources, and identify renewal opportunities while ensuring high client satisfaction and renewal readiness in a fast-paced environment.

Qualifications

• Seasoned background in customer success, account management, or enterprise SaaS consulting.
• 2

Responsibilities

• Drive Adoption & Value: Evangelize the loyalty platform and ensure clients achieve KPIs tied to engagement and retention.
• 2

Skills

Customer success / account management

Enterprise SaaS experience

Loyalty / CRM / customer engagement

Renewals & expansion

Commercial acumen

Analytical thinking

Communication & presentation

Managing multiple priorities

Cross-functional leadership

Marketing tech / fintech familiarity (

Tools

Salesforce

Loyalty platforms

Analytics solutions

Job description

Title and Summary

Director, U.S. Consumer Acquisition and Engagement (CAE), Program Management

Key Responsibilities

• Drive Adoption & Value: Evangelize the loyalty platform and ensure clients achieve KPIs tied to engagement and retention. Monitor platform usage and proactively recommend strategies to achieve their goals and maximize their ROI.
• Relationship Management: Serve as the primary point of contact for assigned accounts. Build trusted relationships with multiple stakeholders, including Marketing, CRM, Loyalty and Executive teams.
• Strategic Guidance: Provide best practices, use cases, and playbooks for loyalty program success. Deliver data-driven insights to inform client decisions.
• Program Governance: Conduct regular business reviews (QBRs) and status updates via calls, presentations, and onsite meetings. Coordinate internal resources to meet client objectives and SLAs.
• Growth & Retention: Identify opportunities for account expansion and cross-sell Mastercard solutions. Ensure renewal readiness and maintain high customer satisfaction.

About You

• A seasoned background in customer success, account management, or consulting for enterprise SaaS
• Experience with loyalty, CRM, marketing or customer engagement programs
• Proven track record of hitting renewal targets, driving incremental value, and retaining long-term contracts
• Commercial acumen, and ability to link loyalty program success to business outcomes.
• Strong quantitative and qualitative thinking, analytical and problem-solving skills
• Excellent communication and presentation skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong cross-functional leadership skills to align product, analytics, and operations teams.
• General fluency in the marketing technology or fintech ecosystem (APIs, integrations, marketing, CRM, customer engagement, loyalty, analytics, customer data tools)
• High degree of comfort working with analytics dashboards and translating insights into action

All About You

• Empathy and a strong ability to understand customer goals and needs
• Strategic thinker with a proactive mindset
• Nice to have background with loyalty program design and optimization.
• Knowledge of data-driven marketing strategies.
• Familiarity with tools such as Salesforce, loyalty platforms, and analytics solutions.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role.

In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [e-mail] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience.

Mastercard benefits for full time (and certain part time) employees generally include:

• insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• flexible spending account and health savings account
• paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
• 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire
• 10 annual paid U.S. observed holidays
• 401k with a best-in-class company match
• deferred compensation for eligible roles
• fitness reimbursement or on-site fitness facilities
• eligibility for tuition reimbursement
• and many more

Mastercard benefits for interns generally include:

• 56 hours of Paid Sick and Safe Time
• jury duty leave
• on-site fitness facilities in some locations

Everyone wants easier ways to pay; we invent them. Checkout lines are slow; we speed them along. Merchants want more sales; we give them data and insights. People need financial access; we connect them. Corporate purchasing is complicated; we make it simple. Commuters are busy; we speed them on their way. Governments need greater efficiencies; we help create them. Small businesses are virtual; we give them access to a world of buyers. Retailers want to fight fraud; we provide the tools.