Director, North American B2B Secular Shift Program Operations

MasterCard; Purchase (NY); On-site; USD 164,000 - 271,000; Full time

Benefits offered by this job

Insurance (medical)

401k with company match

Paid time off

Job summary

Mastercard is seeking a dynamic Director to lead the North American B2B Secular Shift Program Operations, shaping the strategy for major verticals and coordinating across Finance, Sales, Product and Analytics.

You will drive adoption, measure impact, and align initiatives with global product teams to accelerate card-based growth and improve GDV in a complex market.

Qualifications

• Experience leading enterprise programs with Finance, Sales, Product and Operations.
• Strong ability to translate market data into actionable strategy.
• Proven track record delivering measurable growth and KPI improvements.

Responsibilities

• Drive execution of the North American B2B Secular Shift Vertical Strategy.
• Establish cadence of activities to ensure alignment and milestones.
• Build and maintain clear, predictive KPI reporting.
• Facilitate initiatives to increase card adoption, activation, spend and acceptance at scale.
• Collaborate with Sales, Channels and Partnerships to embed card-led strategies.
• Coordinate with global product teams to embed capabilities into vertical tech solutions.
• Pilot, measure, and scale initiatives driving behavioral change.
• Establish processes to gather industry and market data; track trends.

Skills

Strategic planning

Stakeholder management

KPI reporting

Cross-functional leadership

Data-driven decision making

Job description

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, North American B2B Secular Shift Program Operations Director, North American B2B Secular Shift Program Operations

There are approximately $8T of B2B Payments in the US & Canada still made by check – with the majority in the US. There are approximately $10T of B2B Payments made by ACH with no remittance data associated with them. Combined, these B2B Payments represent roughly 25% of the global B2B secular shift opportunity. Mastercard’s Commercial & New Payments Flows North America (NAM) Business is responsible for driving Gross Dollar Volume (GDV) growth through secular shift.

Key Responsibilities

Program Management

• Drive execution of the North American B2B Secular Shift Vertical Strategy
• Establish and facilitate the cadence of activities that drive both alignment and milestone achievement
• Build and maintain clear and predictive KPI reporting

Growth & Commercial Execution

• Facilitate initiatives that increase card adoption, activation, spend and acceptance at scale
• Collaborate with Sales, Channels, and Partnerships to embed card led strategies into acquisition and portfolio management
• Facilitate alignment with global product teams to build out capabilities that embed in key vertical technology solutions (construction & trades, B2C retail and restaurants, property & casualty insurance) to drive secular shift
• Pilot, measure, and scale initiatives that drive sustained behavioral change

Customer & Market Insight

• Establish and facilitate the processes to gather industry and market data
• Track competitive and fintech trends impacting vertical specific payment choices.
• Facilitate translating insights into differentiated value propositions and prioritized initiatives

Cross Functional Influence & Performance

• Align stakeholders across product, marketing, analytics, risk, operations, and technology
• Define KPIs tied to conversion, usage, spend growth, and profitability
• Communicate progress, results, and recommendations to senior leadership

All About You

You are a pragmatic change agent who thrives on turning long standing behaviors into meaningful growth. You combine a strong sense of urgency with the discipline to operate effectively inside a complex organization—and you are energized by driving visible, measurable impact.

Program Execution & Accountability

• Obsessed: You have experience driving enterprise programs across varied stakeholder groups including Finance, Sales, Product, Services, and Development. You know how to rally team members to a common objective regardless of reporting lines. You bring empathy to team member interactions and have a strong understanding of what truly motivates behavioral change
• Driven by momentum and a sense of urgency: You operate with pace. You move ideas into action quickly, prioritize what matters most, and push through obstacles to keep initiatives moving forward.
• Catalyst for transformation: You are motivated by shifting entrenched behaviors, particularly moving legacy payment flows (cash, check, ACH) toward modern, card based solutions. You see both the customer value and the growth opportunity in that shift.
• Commercially sharp: You naturally connect customer needs to business outcomes. You can identify high value use cases, articulate compelling value propositions, and translate strategy into adoption and spend growth.
• Influential leader: You lead through influence, not hierarchy—bringing together product, sales, marketing, and operations partners around a shared goal and clear execution plan.
• Data guided, customer grounded: You balance quantitative insight with qualitative understanding, using both to prioritize, make decisions, and tell a clear story to senior leaders.
• Ownership mindset: You act like an owner—taking accountability for outcomes, learning quickly, and continuously raising the bar for results.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

We hire the most qualified candidate for the role.

In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [e-mail] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience.

Mastercard benefits for full time (and certain part time) employees generally include:

• insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• flexible spending account and health savings account
• paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
• 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire
• 10 annual paid U.S. observed holidays
• 401k with a best-in-class company match
• deferred compensation for eligible roles
• fitness reimbursement or on-site fitness facilities
• eligibility for tuition reimbursement
• and many more

Mastercard benefits for interns generally include:

• 56 hours of Paid Sick and Safe Time
• jury duty leave
• on-site fitness facilities in some locations

Pay Ranges Purchase, New York: $164,000 - $271,000 USD

Everyone wants easier ways to pay; we invent them. Checkout lines are slow; we speed them along. Merchants want more sales; we give them data and insights. People need financial access; we connect them. Corporate purchasing is complicated; we make it simple. Commuters are busy; we speed them on their way. Governments need greater efficiencies; we help create them. Small businesses are virtual; we give them access to a world of buyers. Retailers want to fight fraud; we provide the tools.