Director, Technology Operations & PMO - Decision Science

Walmart; Bentonville (AR); On-site; USD 110,000 - 220,000; Full time

Benefits offered by this job

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Job summary

Walmart, headquartered in Bentonville, AR, seeks a Director of Technology Operations & PMO to drive operational excellence within the US Decision Science organization. You will partner with senior leaders, oversee large PMO initiatives, and shape how the organization operates, communicates, and scales.

This highly visible role combines program management discipline with executive presence, leading cross-functional teams across analytics, product, technology, and operations to deliver strategic

Qualifications

• Bachelor’s degree or higher in a relevant field and years of experience as described in the minimum qualifications.
• Experience leading large-scale PMO initiatives and cross-functional programs.

Responsibilities

• Lead enterprise PMO operations, driving planning, governance, prioritization, and execution rhythms.
• Serve as strategic advisor to leadership to manage priorities, communications, and operational effectiveness.
• Drive cross-functional coordination across analytics, product, technology, operations, and business functions.
• Build scalable operating models with frameworks and governance to improve efficiency and decision-making.
• Lead executive communications and strategic reviews with leadership teams.
• Enable organizational health and culture by fostering engagement, accountability, and collaboration.
• Manage and mentor PMO and operations teams to prioritize, execute, and grow professionally.

Education

Bachelor’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area

8 years’ experience in project management, program management, or related area

Job description

Position Summary…

Do you thrive at the center of strategy, operations, and execution? Are you passionate about building structure in fast-moving environments while helping senior leaders drive transformational impact? Walmart is seeking a Director, Technology Operations & PMO to help lead operational excellence for the Walmart US Decision Science organization.

In this highly visible role, you will serve as a strategic partner and operational leader supporting the VP of eCommerce & Customer Decision Science. Acting as a Chief of Staff–style leader for the organization, you’ll drive cross-functional alignment, oversee large-scale PMO initiatives, and help shape how the organization operates, communicates, and scales. You’ll connect dots across business, product, analytics, and technology teams to ensure strategic priorities translate into measurable outcomes.

This role is ideal for someone who combines strong program management discipline with executive presence, organizational leadership, and the ability to influence across a complex enterprise environment.

What you’ll do…

You’ll sweep us off our feet if…

• You’re a strategic operator, relationship builder, and organizational leader who excels in highly cross-functional environments.


• You know how to lead complex PMO functions , manage enterprise-level initiatives, and bring structure to ambiguity.


• You’re skilled at connecting business priorities across teams , identifying dependencies, and driving alignment at the executive level.


• You have exceptional communication and storytelling skills , with the ability to influence senior leaders and simplify complex topics.


• You’re highly organized, execution-oriented, and capable of balancing long-term strategic planning with rapid operational needs.


• You’re a motivating leader who builds trust, drives accountability, and creates high-performing, engaged teams.

You’ll make an impact by…

• Leading enterprise PMO operations – Drive planning, governance, prioritization, and execution rhythms across the Decision Science organization, ensuring alignment to strategic business goals.


• Serving as a strategic advisor to leadership – Partner closely with the VP of eCommerce & Customer Decision Science to manage organizational priorities, communications, and operational effectiveness.


• Driving cross-functional coordination – Connect teams across analytics, product, technology, operations, and business functions to ensure initiatives are aligned and progressing effectively.


• Building scalable operating models – Develop frameworks, processes, and governance structures that improve organizational efficiency, decision-making, and execution quality.


• Leading executive communications and strategic reviews – Support the development of leadership presentations, business updates, organizational reviews, and strategic planning materials.


• Enabling organizational health and culture – Foster engagement, accountability, and collaboration across teams while helping leaders drive culture and talent initiatives.


• Managing and mentoring teams – Lead PMO and operations talent, helping teams prioritize effectively, execute consistently, and grow professionally.


• About Decision Science The Walmart US Decision Science organization sits at the center of some of the company’s most strategic and complex decisions. By combining advanced analytics, technology, and business insight, our teams help drive smarter decisions that improve customer experiences, accelerate growth, and shape the future of retail. We operate in a fast-paced environment where innovation, collaboration, and operational excellence are critical to delivering impact at scale. At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam’s Club facilities. Programs range from high school completion to bachelor’s degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
  Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
  For information about benefits and eligibility, see One.Walmart.
  The annual salary range for this position is $110,000.00 - $220,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :


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Minimum Qualifications…

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor’s degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, information technology, finance, management, or related area and 6 years’ experience inproject management, program management, program operations, or related area.Option 2: 8 years’ experience in project management, program management, program operations, or related area.
3 years’ supervisory experience.

Preferred Qualifications…

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years’ experience in project management, program management, program operations, or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Primary Location…

1601 SE 10th St, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.