Director Technology IT Infrastructure Services

Good Samaritan Society; Fargo (ND); On-site; USD 99,000 - 165,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) retirement plan

Job summary

Sanford Health in Fargo, ND is seeking an IT leader responsible for directing the IT department’s planning, budgeting, and oversight of application delivery to support IT customers and business value. You will supervise projects, drive high‑quality service, and collaborate with operational leaders to identify opportunities to improve systems and processes.

The role emphasizes leadership, cross‑functional teamwork, and adherence to regulatory and internal policies, with a focus on growth,

Qualifications

• Bachelor’s degree in computer science, MIS, business, or related field.
• Minimum five years' experience in management.
• ITIL Foundation certification preferred.

Responsibilities

• Directs and manages the delivery of large or complex IT projects.
• Leads the IT department across multiple locations to align with strategic priorities.
• Oversees vendor management, contracts, and support agreements.

Skills

Leadership

Communication

Analytical skills

Education

ITIL Foundation certification

Job description

Careers With Purpose

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world‑class health care in America’s heartland.

Facility: Sanford Med Ctr Fargo
Location: Fargo, ND
Address: 5225 23rd Ave S, Fargo, ND 58104, USA
Shift: 8 Hours - Day Shifts
Job Schedule: Full time
Weekly Hours: 40.00
Salary Range: $72.50 - $119.50

Job Summary

Responsible for the direction, coordination, planning, budgeting and oversight of all activities related to the department. Leads the implementation, operation, and maintenance of all components of the applications to support IT customers, and to achieve established objectives, promote quality, and drive business value in compliance with internal and external policies and procedures. Directs and manages the delivery of large or complex projects. Works closely with appropriate IT governing bodies and other IT leaders to ensure high quality service deliver and ongoing support. Partners with operational leaders within and beyond IT to identify, assess, and prioritize meaningful opportunities to use applications within departmental settings, and to develop the people, processes, and technologies to achieve that objective. Provides culture direction and ensures the adoption of established culture. Communicates with IT department and Management. Monitors prompt response and support for technical issues. Ensures high standards and quality of technical work. Directs reviews of tools and technologies for improving performance and reducing costs. Responsible for developing metrics and accountabilities for the department functions. Coordinates and manages the strategy for multiple locations as they share job functions. Actively leads efforts to improve systems, processes and contracts that result in top performance. Understands and aligns with the strategic vision and executional priorities. Collaborates with the leadership team. Responsible for the interviewing, hiring, discipline of employees and any other personnel issues that arise. Completes performance appraisals. Handles day‑to‑day operations, while focusing on the broader view including strategic growth, best in class operational practices, and advocating for new technologies. Delivers high customer satisfaction and retention of profitable business through formal reports, and data analytics. Leads resolution across all areas within the operation organization. Responsible for oversight of vendor management, contracts, and support agreements. Responsible for statement of work review related to project leadership. Determines performance objectives/metrics and defines tools to measure progress and ensure consistent achievement of business objectives. Directs, motivates, develops and manages the performance of management team and key staff. Creates opportunities for individuals to exercise and grow new skills. Demonstrates the ability to provide strong leadership that mentors, develops and guides. Committed to growth including personal and professional development and life‑long learning. Attends mandatory educational requirements as directed by the organization. Must have excellent presentation and communication skills, strong interpersonal skills and analytical skills necessary to develop policies, plans and goals. Able to work with growth and development needs. Strong negotiation and marketing skills are necessary. Able to balance multiple complex projects and deadlines by determining critical issues, timelines, and priorities. Knowledge of current clinical practice, regulatory healthcare requirements, and healthcare information systems.

Qualifications

Bachelor’s degree in computer science, management information systems (MIS), business, or a related field.

Minimum five years' experience in management required.

Information Technology Infrastructure Library (ITIL) Foundation certification preferred.

Benefits

Sanford offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home‑work balance. For more information about Total Rewards, visit https://sanfordcareers.com/benefits .

Sanford is an EEO/AA Employer M/F/Disability/Vet.

Sanford has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre‑employment background screening as a condition of employment.

Req Number: R-0273560
Job Function: Information Technology
Featured: No