Food and Beverage Floor Manager

Resorts World New York; New York (NY); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Employee discounts

Job summary

A major hospitality destination in New York is seeking a Food and Beverage Floor Manager to oversee daily operations across all Food and Beverage venues. The role requires supervising staff, maintaining high standards of service, and ensuring compliance with health and safety regulations. Ideal candidates will have significant experience in high-volume settings, preferably in a casino. Strong leadership and communication skills are essential, alongside a commitment to delivering exceptional guest experiences. Flexibility to work during busy periods is required.

Qualifications

• Must be at least 18 years old and able to obtain the appropriate license.
• Five years of experience in a High Volume Food & Beverage setting required.
• Three years of experience in a Casino setting preferred.

Responsibilities

• Supervise Food and Beverage staff ensuring regulatory compliance.
• Manage daily operations within budget guidelines.
• Promote positive public and employee relations.

Skills

Leadership

Teamwork

Customer Service

Attention to Detail

Communication

Education

Bachelor’s Degree in Food Service/Business Management

Culinary School Diploma

Tools

Microsoft Word

Microsoft Excel

POS Systems

Job description

You may choose to display a cookie banner on the external site. You must specify the message in the cookie banner and may add a link to a relevant policy. If you are unfamiliar with these requirements, please seek the advice of legal counsel.Food and Beverage Floor Manager page is loaded## Food and Beverage Floor Managerlocations: Resorts World New Yorktime type: Full timeposted on: Posted Yesterdayjob requisition id: JR-01342# **Job Responsibilities****Job Description**The **Floor Manager of Food and Beverage** is responsible for the day-to-day operations of all Food & Beverage venues including fast food, bars, restaurant, events & banquets. Attend & complete required trainings to operate & managed Food & Beverage venues. Responsible for interviewing, selecting, directing, assigning work duties and responsibilities, scheduling, ordering, payroll, supervising, training, coaching, documenting, discipline and development of staff. Sets performance standards for tasks, jobs and roles of their employees. Ensures consistency, accuracy, portion control, quality and presentation of all Food & Beverage products & services in a friendly fast-paced exceptional guest service environment. Monitors for compliance with all department and company rules, regulations, policies, procedures, internal controls and government rules and regulations including compliance of the CBA. Maintains safe and sanitary work area & practices per the New York City Department of Health & Servsafe guidelines. Serves as a consistent presence for the operation by guiding, directing and deescalating bottlenecks. Champions other responsibilities as they emerge and keeps an open communication with co-workers & superiors in order to work through operational concerns and challenges. Promotes positive public and employee relations. Projects a professional personal image in appearance and grooming in accordance with company policy. Performs other duties as assigned.The Manager is responsible for managing team members and directing daily operations, exercising independent judgment in staffing, scheduling, performance management, and enforcement of company policies. The Manager serves as a representative of management, spends the majority of time on supervisory and decision-making responsibilities, and provides input into hiring, discipline, and other employment actions that are given significant weight.**Essential Duties*** Supervises, leads and directs all Food and Beverage staff, ensuring all regulatory compliance within all gaming regulations, internal controls and company and department policies and procedures* Supervise subordinate Food and Beverage professionals, performing activities such as interview & hiring, training, instruct and assign work, evaluate and develops performance, and administers disciplinary actions* Availability to work weekends, holidays and Food & Beverage busy days.* Ensures employees are trained to work safely and efficiently within current regulatory guidelines* Evaluate shift schedules and adjusts, if necessary, to accommodate Resorts World operational and departmental needs* Prepare, maintain, and submit essential paperwork and meet deadlines on time* Ability to multitask, work in a fast pace environment and have a high level of attention to detail while ensuring prompt, efficient, quality, friendly guest first service while responding proactively to all guest needs and concerns* Manages day to day operations within budgeted guidelines, hold daily Pre-shifts for staff, inventory and ordering of all work tools as well as food and paper products, attend periodic meetings and training sessions* Ensures Food and Beverage quality and consistency of all products through constant monitoring and making necessary improvements* Nurture an ownership work environment with emphasis on Motivation and Teamwork* Develops a positive and productive relationship with subordinates & co-workers* Effectively & positively motivate employees* Preserve excellent internal and external customer service* Works independently and exhibits judgment, independent discretion* Send daily shift reports to the direct supervisor with detailed shift summaries and periodic updates* All other duties as assigned*Work/Educational Experience** Must be at least 18 years old and have the ability to obtain the appropriate license pursuant to the applicable statute, rules and regulations.* Bachelor’s Degree in Food Service/Business Management/Culinary School Diploma or closely related field + OR Two (2) years’ experience in a High Volume Food and Beverage Supervisory position or equivalent + OR Two (2) years’ management experience in the hiring position’s Department* Five (5) years’ related work experience in a High Volume Food & Beverage setting required* Three (3) years’ related experience in a Casino High Volume Food & Beverage setting preferred* Superior written and verbal communication skills; able to effectively address all levels within the organization* Demonstrated a working knowledge of state gaming regulations pertaining to casino operations* To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.* Must have excellent planning, organizational, verbal communication and delegation skills* Must be able to clearly communicate in written and verbal expression* Must have the ability to listen actively and attentively to instructions* Must have the ability to maintain discretion and confidentiality* Requires knowledge and ability to operate computers and general office equipment* Be adaptable, and demonstrate the highest level of customer/client service and response* Proficient in Microsoft Word and Excel* Must have Union rules and regulation knowledge within a food and beverage environment* Must possess Franchise, T.I.P.S., NYC DOH & Serfsave training certificates where applicable* Ability to work long hours including weekends & holidays* Ability to use and working knowledge of various computer software programs/POS systems/Infogenesis/analyzing, ordering and Inventory systems and Restaurant management software programs* Must possess Leadership skills using up to date food and beverage trends and best practices* Ability to manage personnel and meet financial targets and budgets* Guest oriented and service mined**Essential Requirements**To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.* Possible additional bullets* Possible additional bullets*Physical and Mental Demands:*The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.While performing the duties of this job, the Team Member is regularly required to talk or hear. The Team Member is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The Team Member is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least fifty (50) pounds, and prolonged sitting during the shift.*Language Skills:*Ability to read, analyze, and interpret documents, such as policy and procedure manuals and other related documents. Ability to respond to common inquiries