Director, Technical Services & Global Field Support

Struers; Westlake (OH); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package

15 days of vacation annually

Job summary

Struers, based in Westlake, Ohio, is seeking a Director of Technical Services to lead service operations across the US and Canada. This role ensures operational efficiency, profitability, and high levels of customer satisfaction while managing both in-house and field service teams.

The ideal candidate should have a strong technical background, business acumen, and a passion for developing high-performing teams. Struers offers competitive compensation as well as comprehensive benefits including medical insurance and a 401(k) plan.

Qualifications

• Prior hands-on field service engineering experience preferred.
• Experience with ERP or CRM service systems.
• Ability and willingness to travel overnight domestically and internationally.

Responsibilities

• Develop and execute a service business plan aligned with corporate objectives.
• Lead, manage, and develop a team of service professionals.
• Analyze service and product data to identify trends and drive improvements.

Skills

Leadership skills

Business acumen

Analytical problem-solving

Technical knowledge of electronics

Education

Bachelor’s or Associate degree in Electrical Engineering

Tools

ERP systems

Microsoft Office

Job description

Struers, based in Westlake, Ohio, is seeking a Director of Technical Services to lead service operations across the US and Canada. This role ensures operational efficiency, profitability, and high levels of customer satisfaction while managing both in-house and field service teams.

The ideal candidate should have a strong technical background, business acumen, and a passion for developing high-performing teams. Struers offers competitive compensation as well as comprehensive benefits including medical insurance and a 401(k) plan.