Director, Technical Program Management – Subrogation
Cozen O'Connor
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Job summary
Cozen O'Connor in Philadelphia seeks a Director, Technical Program Management - Subrogation to lead strategic programs across legal, finance, IT and operations, driving growth and operational excellence. This role partners with Subrogation Chairs, Co-Chairs, attorneys and external clients to deliver end-to-end initiatives, implement governance, and optimize workflows across the business unit.
A seasoned program leader will manage reporting rhythms, risk, and stakeholder communications while
Qualifications
- Bachelor’s degree in business, operations, finance, project management, legal operations, or a related discipline.
- 12+ years of experience in program management, PMO, business operations, legal operations, claims-related environments, insurance, or professional services.
- Demonstrated experience leading complex, cross-functional initiatives in a fast-paced, matrixed organization.
- Strong business acumen and experience partnering with senior leadership to drive execution, improve operations, and support strategic growth.
- Knowledge of claims management systems, matter lifecycle workflows, and related operational processes.
- Good understanding of finance, escrow, AR/AP processing, fee projections, and integrations with SaaS-based business applications.
- Strong written and verbal communication skills, including the ability to prepare materials and present effectively to leadership and clients.
- Ability to identify process improvement opportunities, develop business-focused recommendations, and drive follow-through to completion.
Responsibilities
- Support the day to day operations and continued growth of the Subrogation business unit in partnership with Subrogation Chairs, Co-Chairs, including Attorneys and paralegal teams, Technical Coordinators, and Recovery Analysts across NSS and Cozen internal and external teams.
- Work with recovery and subrogation teams to identify opportunities to enhance operational processes, claims, recovery and matter, and financial workflows, and provide practical recommendations to the leadership team.
- Lead end-to-end execution of complex workflows and processes related to claims, attorney journaling, case management, accounting, invoicing, reporting programs and operational initiatives, including planning, governance, implementation and issue resolution, and post-release stabilization of applications and services.
- Support and drive the delivery model for the subrogation business unit, including monthly and quarterly reporting, various leadership reports, fee projections daily, weekly and monthly, quarterly releases, claims end to end processing support, and vendor coordination/management.
- Establish clear timelines, dependencies, risks, escalation paths, and accountability mechanisms to ensure high-quality execution.
- Apply working knowledge of claims management systems and matter lifecycle processes to support process improvement, solution design, and delivery oversight.
- Demonstrate a strong understanding of finance-related operations, including escrow, accounts receivable, accounts payable, and operational finance workflows.
- Support business and systems initiatives involving SaaS/Cloud/AI enabled/on-prem applications and home-gown software and data services and related integrations, ensuring alignment between business objectives and measurable outcomes.
- Support the development, monitoring, and maintenance of KPIs for the Subrogation business unit and coordinate executive-ready monthly, quarterly, and ad hoc reporting.
- Assist with quarterly and annual audit and compliance activities, including support for SOC1, encryption, ISO certification, and related governance requirements.
- Promote disciplined documentation, risk management, release quality, control execution, and operational consistency across programs and business processes.
- Operate effectively in a client-facing capacity with the ability to prepare and present executive readout reports, business updates, and operational insights in a polished and professional manner.
- Willingness for an occasional travel for client meetings, sales efforts, and business development activities, while helping strengthen trusted relationships with internal and external stakeholders
Education
Job description
We are seeking a highly experienced, strategic, and business-oriented Director, Technical Program Management - Subrogation to support the continued growth, operational excellence, and strategic execution of the Subrogation business unit. This role partners closely with Subrogation Chairs, Co-Chairs, Attorneys, Legal teams, Technical Coordinators and key stakeholders in operations, finance, compliance, IT, vendor management and Subrogation clients.
We are seeking a highly experienced, strategic, and business-oriented Director, Technical Program Management - Subrogation to support the continued growth, operational excellence, and strategic execution of the Subrogation business unit. This role partners closely with Subrogation Chairs, Co-Chairs, Attorneys, Legal teams, Technical Coordinators and key stakeholders in operations, finance, compliance, IT, vendor management and Subrogation clients.
The ideal candidate is a proactive and highly credible program leader who combines strong execution skills with sound business judgment. This individual should be comfortable operating across legal, operational, financial, technical, and leadership teams while maintaining a strong focus on quality, accountability, client service, and business growth.
They will bring their presence to engage effectively with senior stakeholders, the discipline to drive complex initiatives and reporting rhythms, and the commercial mindset to help leadership identify opportunities for continuous improvement across the business unit.
- Support the day to day operations and continued growth of the Subrogation business unit in partnership with Subrogation Chairs, Co-Chairs, including Attorneys and paralegal teams, Technical Coordinators, and Recovery Analysts across NSS and Cozen internal and external teams.
- Work with recovery and subrogation teams to identify opportunities to enhance operational processes, claims, recovery and matter, and financial workflows, and provide practical recommendations to the leadership team.
- Lead end-to-end execution of complex workflows and processes related to claims, attorney journaling, case management, accounting, invoicing, reporting programs and operational initiatives, including planning, governance, implementation and issue resolution, and post-release stabilization of applications and services.
- Support and drive the delivery model for the subrogation business unit, including monthly and quarterly reporting, various leadership reports, fee projections daily, weekly and monthly, quarterly releases, claims end to end processing support, and vendor coordination/management.
- Establish clear timelines, dependencies, risks, escalation paths, and accountability mechanisms to ensure high-quality execution.
- Apply working knowledge of claims management systems and matter lifecycle processes to support process improvement, solution design, and delivery oversight.
- Demonstrate a strong understanding of finance-related operations, including escrow, accounts receivable, accounts payable, and operational finance workflows.
- Support business and systems initiatives involving SaaS/Cloud/AI enabled/on-prem applications and home-gown software and data services and related integrations, ensuring alignment between business objectives and measurable outcomes.
- Support the development, monitoring, and maintenance of KPIs for the Subrogation business unit and coordinate executive-ready monthly, quarterly, and ad hoc reporting.
- Assist with quarterly and annual audit and compliance activities, including support for SOC1, encryption, ISO certification, and related governance requirements.
- Promote disciplined documentation, risk management, release quality, control execution, and operational consistency across programs and business processes.
- Operate effectively in a client-facing capacity with the ability to prepare and present executive readout reports, business updates, and operational insights in a polished and professional manner.
- Willingness for an occasional travel for client meetings, sales efforts, and business development activities, while helping strengthen trusted relationships with internal and external stakeholders
- Bachelor’s degree in business, Operations, Finance, Project Management, Legal Operations, or a related discipline.
- 12+ years of relevant experience in program management, PMO, business operations, legal operations, claims-related environments, insurance, or professional services.
- Demonstrated experience leading complex, cross-functional initiatives in a fast-paced, matrixed organization.
- Strong business acumen and experience partnering with senior leadership to drive execution, improve operations, and support strategic growth.
- Knowledge of claims management systems, matter lifecycle workflows, and related operational processes.
- Good understanding of finance, escrow, AR/AP processing, fee projections, and integrations with SaaS-based business applications.
- Strong written and verbal communication skills, including the ability to prepare materials and present effectively to leadership and clients.
- Ability to identify process improvement opportunities, develop business-focused recommendations, and drive follow-through to completion.
- MBA strongly preferred.
- PMP or comparable program/project management certification preferred.
- Experience in subrogation, legal services, claims operations, insurance, or professional services environments.
- Familiarity with audit, security, and compliance frameworks, including SOC, ISO, and related operational controls.
Known for its commitment to action and tangible results, Cozen O'Connor has rapidly grown to become one of North America's fastest-growing law firms. Offering full-service expertise in litigation, business law, and government relations, the firm serves a diverse clientele, including global Fortune 500 companies, growing middle-market firms, startups, and high-profile individuals. Established in 1970, Cozen O’Connor has more than 1,000 attorneys who help clients manage risk and make better business decisions. The firm counsels clients on their most sophisticated legal matters in all areas of the law, including litigation, corporate, and regulatory law. Representing a broad array of leading global corporations and middle market companies, Cozen O’Connor services its clients’ needs through 35 offices across two continents. The firm is consistently ranked among the top 100 law firms in America and has received recognition from prestigious legal and business organizations such as Chambers & Partners, The American Lawyer, The Legal 500, and Best Lawyers. Cozen O'Connor is dedicated to excellence and strives to achieve the right results for its clients, no matter how complex or critical the legal challenges may be.
Cozen O’Connor is committed to fostering greater inclusion in the legal profession. We understand the organizational effectiveness that comes from welcoming and valuing differences within the firm, and we know that assembling a team with a breadth of perspectives and experience is necessary to provide the highest quality legal service. We encourage candidates to apply and join us in this effort.
Cozen O'Connor actively welcomes applicants who have previously left the workforce and are looking to return to their careers. Gaps in experience are not penalized.
Cozen O’Connor is an Equal Opportunity Employer, including disabled and veterans.
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