Director, Technical Delivery

Electronic Transaction Consultants Corporation; Frisco (TX); On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Paid days off

Health and Dental plans

Retirement plans

EFAP

Employee referral program

Job summary

Quarterhill is seeking a Director, Technical Delivery to lead strategic and technical direction across a portfolio of customer implementations. You will guide a team of Technical Delivery Managers, align delivery with executive strategy, and ensure scalable, high-quality outcomes.

The role combines hands-on delivery with strategic planning, requiring proactive leadership and deep knowledge of tolling systems, integration lifecycles, and customer-facing execution.

Qualifications

• Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, Information Technology, or a related discipline.
• 10+ years of tolling industry experience, including at least two full-cycle agency system deliveries preferred.
• Demonstrated experience delivering complex or enterprise system solutions.
• Strong understanding of system integration, software delivery lifecycles, and customer implementation strategies.
• Prior experience leading or mentoring technical delivery managers or similar technical leads preferred.

Responsibilities

• Partner with Delivery, Product, Program Management, and Business Leadership to define and deliver robust solutions aligned with objectives.
• Serve as the senior technical authority across customer implementations and set standards for product capability mapping.
• Champion a positive customer experience by establishing frameworks for quality, reliability, and responsiveness.
• Lead organizational technology assessments and continuous improvement initiatives and drive changes into delivery practice.
• Own refinement and optimization of delivery methodologies across the full portfolio, establishing best practices for the team.
• Elevate customer requirements to inform product roadmap and business strategy with senior leadership.
• Maintain expert-level knowledge of tolling systems and Quarterhill's platforms and integrations.

Skills

Strategic leadership

Technical delivery

Mentoring team

Executive communication

Tolling systems knowledge

Education

Bachelor's degree in CS/CE/EE/IT or related

Job description

Overview

The Director, Technical Delivery, is accountable for the strategic and technical direction of system delivery across Quarterhill's customer portfolio, ensuring alignment between Quarterhill's core products and the full range of customer-specific expectations. Acting as the senior technical authority for the delivery organization, the Director sets direction across the program lifecycle, from bid phase through final system acceptance, and leads a team of Technical Delivery Managers (TDMs) in translating complex technical requirements into successful, scalable implementations.

This role is both strategic and hands-on, requiring a proactive, consultative, and solution-oriented leader who can set executive-level delivery strategy and build organizational capability while ensuring delivery excellence across multiple concurrent programs.

Responsibilities

General Leadership & Strategy

• Partner with Delivery, Product, Program Management, and Business Leadership teams to define and deliver robust solutions aligned with customer and company objectives and represent technical delivery in executive planning and strategy discussions.
• Serve as the senior technical authority across customer implementations, setting the standard for how product capabilities are matched to client needs.
• Champion a positive customer experience organization-wide by establishing the frameworks and standards that ensure solution quality, reliability, and responsiveness across all programs.
• Lead organizational technology assessments, investigations, and continuous improvement initiatives, and drive the resulting changes into delivery practice.
• Own the refinement and optimization of delivery methodologies for systems across the full portfolio, establishing best practices and standards for the TDM team.
• Synthesize and elevate customer requirements (both explicit and implicit) across programs to inform product roadmap and business strategy discussions with senior leadership.
• Maintain expert-level knowledge of tolling systems and Quarterhill's platforms and integrations, and ensure this expertise is cultivated across the delivery team.

Delivery Execution

• Own delivery outcomes across a portfolio of programs, ensuring on-time, high-quality results and customer satisfaction at scale.
• Build, lead, and mentor a team of Technical Delivery Managers, providing technical direction, career development, and performance management.
• Partner with the PMO at a strategic level to ensure disciplined planning, execution, risk management, and reporting standards across all programs.
• Serve as the highest-level escalation point for technical delivery issues, providing direction and resolution when program-level escalations require executive intervention.

Customer Engagement & Communication

• Serve as a senior technical executive sponsor for key customer relationships, complementing the day-to-day TDM relationship.
• Lead solution discussions, articulate technical strategy, and align senior stakeholders, internal and external, on delivery outcomes.
• Clearly communicate complex technical concepts and strategic tradeoffs to executive, technical, and non-technical audiences alike.
• Identify and champion strategic opportunities that add value to the customer and the business and help shape how those opportunities are pursued.
• Promote transparency and collaboration across internal teams, partners, and customer organizations, setting the tone for how the delivery organization engages.

Core Competencies

• Serve as a senior technical executive sponsor for key customer relationships, complementing the day-to-day TDM relationship.
• Lead solution discussions, articulate technical strategy, and align senior stakeholders, internal and external, on delivery outcomes.
• Clearly communicate complex technical concepts and strategic tradeoffs to executive, technical, and non-technical audiences alike.
• Identify and champion strategic opportunities that add value to the customer and the business and help shape how those opportunities are pursued.
• Promote transparency and collaboration across internal teams, partners, and customer organizations, setting the tone for how the delivery organization engages.

This list of responsibilities might not cover everything you'll end up doing.

Qualifications

• Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, Information Technology, or a related discipline
• 10+ years of tolling industry experience, including at least two full-cycle agency system deliveries preferred
• Demonstrated experience delivering complex or enterprise system solutions
• Strong understanding of system integration, software delivery lifecycles, and customer implementation strategies
• Prior experience leading or mentoring technical delivery managers or similar technical leads preferred

Work experience is highly valued.

Benefits

• Paid days off (i.e. vacation, sick days, bereavement leave)
• Health and Dental plans
• Retirement plans
• Employee and Family Assistance Program (EFAP)
• Employee referral program

We welcome applicants from all backgrounds, regardless of race, color, religion, sex, veteran status, sexual orientation, gender identity, national origin, age, or disability or any other protected characteristics in accordance with applicable federal, state/provincial, and local laws. We're committed to creating a workplace where everyone feels valued and respected.

We appreciate all responses and will acknowledge only those being considered for an interview.

We respectfully request no calls or unsolicited resumes from Agencies.