Director, Technical Account Management & Strategy

Healthie; New York, Northern (NY, KY); Hybrid; USD 180,000 - 210,000; Full time

Job summary

Healthie, an AI-enabled, ONC-Certified EHR leader, is hiring a Director of Technical Account Management in NYC. You will shape the TAM strategy, own strategic enterprise partnerships with APIs, and drive technical health across top customers.

You’ll partner with Customer Success, Implementations, Solutions Engineering, and Product to define a scalable, repeatable approach and build a world-class technical customer success culture.

Qualifications

• 8+ years in customer-facing technical roles (TAM, Solutions Engineering, or equivalent).
• Experience supporting complex enterprise customers on an API-first or extensible SaaS platform.
• Strong technical depth: APIs, auth, data flows, logs, and architecture.
• Able to translate technical implications for CTOs and business leaders; executive communication.
• Experience building or leading TAM/technical customer-success teams; leadership ability.
• Bonus: healthcare tech, EHRs, health-data integrations; familiarity with GraphQL, SQL, Rails, React, TS, Postgres, Redis.

Responsibilities

• Define and lead the Technical Account Management program for Healthie’s strategic customers.
• Build operating model, success practices, tooling, and engagement framework for TAM at scale.
• Hire, coach, and scale a high-performing TAM team across the customer base.
• Collaborate with Success, Implementation, Solutions Eng., Support, Product, and Engineering on customer outcomes.

Skills

Technical Account Management

Solutions Engineering

Customer Engineering

API-first SaaS

Enterprise customers

Executive communication

Team leadership

Problem solving

Tools

GraphQL

SQL

Rails

React

TypeScript

Postgres

Redis

Job description

Healthie, an AI-enabled, ONC-Certified EHR leader, is hiring a Director of Technical Account Management in NYC. You will shape the TAM strategy, own strategic enterprise partnerships with APIs, and drive technical health across top customers.

You’ll partner with Customer Success, Implementations, Solutions Engineering, and Product to define a scalable, repeatable approach and build a world-class technical customer success culture.