Director, System Clinical Quality Performance

Morgan Consulting Resources, Inc.; Pittsburgh (Allegheny County); On-site; USD 90,000 - 160,000; Full time

Job summary

An established industry player in healthcare is seeking a Director of System Clinical Quality Performance. This pivotal role involves overseeing quality functions at a system level, developing strategic initiatives, and fostering collaboration across a network of hospitals. The successful candidate will possess strong leadership, data analytics, and communication skills, driving quality outcomes and engaging stakeholders effectively. Join a dynamic team dedicated to enhancing patient care and operational efficiency in one of the nation's leading health systems. This is a remarkable opportunity to influence healthcare quality on a large scale.

Qualifications

• 10+ years of healthcare experience in acute care settings.
• 5+ years in healthcare quality and process improvement.

Responsibilities

• Oversee quality functions and establish strategic initiatives.
• Analyze performance benchmarks and identify improvement areas.

Skills

Change Management

Data Analytics

Data Visualization

Communication Skills

Relationship Building

Performance Improvement

Education

Bachelor's Degree

Master's Degree in Relevant Field

Tools

Excel

Power BI

PowerPoint

Vizient CDB

Job description

Morgan Consulting Resources, Inc. has been retained by University of Pittsburgh Medical Center (UPMC) to conduct a national search for a Director, System Clinical Quality Performance. This is a unique opportunity to join the region’s foremost academic medical center and one of the nation’s top-ranked health systems.

About UPMC:

A $29 billion health care provider and insurer, Pittsburgh-based UPMC is inventing new models of patient-centered, cost-effective, accountable care. The largest nongovernmental employer in Pennsylvania, UPMC integrates more than 100,000 employees, 40 hospitals, 800 doctors’ offices and outpatient sites, and a 4.1-million-member Insurance Services Division, the largest medical insurer in western Pennsylvania. UPMC offers a seamless experience for patients across a continuously expanding geographic footprint. This combination of capabilities means that we can deliver the high-quality care our patients need, when and where they need it. Over the years, UPMC has invested more than $1.5 billion in technology to support clinical excellence and administrative efficiency. Our unique payer-provider structure aligns economic incentives and allows us to invest in new models of patient-centered care. Learn more about UPMC by visiting: UPMC.com.

About the Position:

Reporting to the Vice President of Clinical Performance and Integration, the Director, System Clinical Quality Performance will oversee quality functions at the system level within UPMC. The Director will establish strategic initiatives, develop quality priorities, align quality analytics, and facilitate collaboration across our network of hospitals. The successful candidate will be a proactive and highly motivated leader with strong change management, data analytics, and data visualization skills. The Director must approach this role with an innovative lens and will play a key role in transitioning all UPMC hospitals to Vizient.

Select Responsibilities:

• Formulate and implement comprehensive quality strategies aligning with local and organizational goals. This includes seamless collaboration with local quality teams and acting as the primary liaison with coding, billing, and finance departments.
• Oversee and analyze internal and external performance benchmarks to identify areas of improvement. Identify opportunities for strategic system integration to increase efficiencies in data capture.
• Understand clinical documentation through the lens of local and national quality and ranking methodologies, including U.S. News & World Report, Vizient, Leapfrog, CMS Star Ratings, and payer contracts. Develop and implement strategies to support, educate, and engage the team in driving necessary changes.
• Design, lead, and implement monitoring and surveillance of process and outcome metrics and develop, support, and maintain a monthly reporting and communication process with key stakeholders.
• Build and maintain relationships with key stakeholders across various business units, including Hospital Presidents, Senior Leadership Team members, local Quality Directors, Value-Based Care Leadership, Care Coordination/DC management, and Revenue Cycle/Coding/Clinical Documentation Integrity Managers. Engage Physician and Advanced Practice Provider (APP) members to drive quality outcomes for UPMC.
• Responsible for creating and monitoring provider documentation performance and providing feedback and guidance to clinical stakeholders to facilitate improvement.

Qualifications & Experience:

• Bachelor’s degree required; master’s degree in relevant field strongly preferred.
• A minimum of 10 years of progressive healthcare experience, specifically within acute care settings.
• At least 5 years of engagement in healthcare quality and process improvement with a foundational knowledge of key metrics impacting reputation, quality, and financial performance.
• Quality certification in Lean Six Sigma, Certified Professional in Healthcare Quality (CPHQ), or similar credentials in healthcare quality is desired.
• Strong verbal and written communication abilities, with a proven track record of building effective relationships with diverse stakeholders, including clinical staff, management, executive leaders, and external partners.
• Strong analytical skills with at least 3-5 years’ experience utilizing Vizient data (or similar comparative quality analytics platform) preferred.
• Proficiency in Excel, Power BI, PowerPoint, and Vizient CDB.
• Demonstrated leadership experience in performance improvement is preferred.

To further explore this opportunity, express interest, or share referrals, please contact Amy Jones:

Amy Jones, Senior Executive Search Consultant

Morgan Consulting Resources, Inc. ~ Healthcare Executive Search

[e-mail]