Director - Support at Home

Holy Redeemer; Philadelphia (Philadelphia County); On-site; USD 90,000 - 130,000; Full time

Job summary

Holy Redeemer Home Care and Hospice seeks an experienced healthcare management leader to oversee business development, customer and employee relations, finance, and quality management for the private pay portfolio. The role drives growth, ensures exceptional service, and aligns with our mission of compassionate home-based care.

The ideal candidate brings 5+ years of healthcare management experience, a degree in healthcare administration or related field, strong communication and assessment

Qualifications

• Requires strong leadership in healthcare management and the ability to develop referrals and expand patient base.
• Needs excellent customer service and communication skills with a patient-centered approach.
• Must be able to operate in a rapidly changing healthcare environment and travel to patient homes and HRHS sites.

Responsibilities

• Provides leadership and coordinates activities related to business development, customer and employee relations, finance and quality management for the private pay business.

Skills

Customer service

Communication

Assessment skills

Autonomy

Computer literacy

Mission alignment

Travel to sites

Flexible hours

Education

Healthcare administration degree

Tools

Office equipment

Job description

OVERVIEW

Holy Redeemer Home Care and Hospice’s ability to continue the rich heritage of the Sisters of the Holy Redeemer and care, comfort, and heal in the home is directly related to the talents, motivation and accomplishments of our employees. A primary way staff connect to our mission is by collaborating with all team members in promoting an environment that provides quality, compassionate, holistic, patient-centered care and supports all internal and external customers

Holy Redeemer Home Care and Hospice’s ability to continue the rich heritage of the Sisters of the Holy Redeemer and care, comfort, and heal in the home is directly related to the talents, motivation and accomplishments of our employees. A primary way staff connect to our mission is by collaborating with all team members in promoting an environment that provides quality, compassionate, holistic, patient-centered care and supports all internal and external customers.

SUMMARY OF JOB

Provides leadership and coordinates all activities that relate to business development, customer and employee relations, finance and quality management for the private pay business.

CONNECTING TO MISSION

All individuals, within the scope of their position are responsible to perform their job in light of the Mission & Values of the Health System. Regardless of position, every job contributes to the challenge of providing health care. There is an ongoing responsibility for ensuing that the values of Respect, Compassion, Justice, Hospitality, Holistic Approach, Stewardship and Collaboration are present in our interactions with one another in the service we provide.

Holy Redeemer Home Care and Hospice’s ability to continue the rich heritage of the Sisters of the Holy Redeemer and care, comfort, and heal in the home is directly related to the talents, motivation and accomplishments of our employees. A primary way staff connect to our mission is by collaborating with all team members in promoting an environment that provides quality, compassionate, holistic, patient-centered care and supports all internal and external customers.

RECRUITMENT REQUIREMENTS

• Requires a minimum of five years of progressive healthcare management experience, or a degree in healthcare administration or a related field with at least three years of progressive management experience. Candidates must demonstrate the ability to increase census, expand referral networks, and attract new patients from outside the organization’s current service area.
• Computer literate.
• Demonstrated assessment skills
• Excellent customer service skills and positive leadership style.
• Excellent communication skills.
• Ability to act autonomously.
• Valid driver’s license.
• Willing to promote the mission and values of the Sisters of the Holy Redeemer.
• Ability to function in a rapidly changing health care environment.
• Able to travel to HRHS entities
• Able to travel to patient’s home within service area.
• Able to demonstrate professional procedures in the home care setting.
• Able to use office equipment; i.e. car phone, copier, fax
• Able to perform various position changes, reaching, pulling, pushing, crouching, stooping when performing patient care.
• Able to withstand prolonged standing/walking.
• Able to carry necessary Durable Medical Equipment.
• Ability to work flexible hours, with holidays and weekends included.