Director, Supplier Quality—Americas Leader

Otis Elevator Co.; Florence (SC); On-site; USD 150,000 - 210,000; Full time

Job summary

Otis Elevator Co. in Florence, SC, is seeking a Director, Supplier Quality Lead, Americas to drive supplier quality strategy across North and Latin America.

The role oversees the Florence site, 3PL quality activities, and a Latin America team of about 15 professionals, accountable for supplier performance, quality systems, risk management, and continuous improvement aligned with Otis manufacturing and service needs.

Qualifications

• Bachelor’s degree in Engineering, Manufacturing, Quality, Supply Chain, Operations, or related field.
• 10+ years of progressive leadership experience in supplier quality or related domains.
• Experience leading multi-site and geographically dispersed teams.

Responsibilities

• Develop and execute the Americas supplier quality strategy aligned with global objectives.
• Lead a team of approximately 15 quality professionals across Florence, 3PL, and Latin America.
• Drive supplier quality excellence and ensure compliance with Otis standards and regulatory requirements.
• Oversee supplier qualification, process certification, PPAP, corrective actions, audits, and supplier development.
• Collaborate with Supply Chain, Engineering, Manufacturing, and Service teams on New Product Introductions and sourcing changes.
• Maintain robust quality planning and change management during supplier, sourcing, or engineering changes.
• Improve COPQ, delivery performance, warranty, and customer satisfaction through continuous improvement.
• Lead issue resolution through structured problem-solving and CAPA processes.
• Establish supplier risk management and business continuity strategies.
• Act as regional escalation lead for critical supplier, logistics, and field quality issues.
• Promote data-driven decisions and organizational transformation across the supplier quality network.
• Develop Supplier Quality Engineers and ensure competency in quality tools and methodologies.
• Present performance and risks to senior leadership to influence sourcing and operations decisions.

Skills

Supplier Quality leadership

Multi-site leadership

PPAP/APQP

Risk management

Cross-functional collaboration

Process improvement

Education

Bachelor's degree in Engineering/Manufacturing/Quality

Tools

PPAP

APQP

PFMEA

Auditing

Root Cause Analysis

Job description

Otis Elevator Co. in Florence, SC, is seeking a Director, Supplier Quality Lead, Americas to drive supplier quality strategy across North and Latin America.

The role oversees the Florence site, 3PL quality activities, and a Latin America team of about 15 professionals, accountable for supplier performance, quality systems, risk management, and continuous improvement aligned with Otis manufacturing and service needs.