Director, Student Services and Communications Center

Seminole State College of Florida; Sanford (FL); On-site; USD 57,000 - 70,000; Full time

Benefits offered by this job

Health and life insurance

FRS retirement

Tuition assistance

Wellness program and gym access

Job summary

Seminole State College of Florida is seeking a Director of Student Services & Communications Center to oversee planning, delivery, and assessment of Student Affairs services and communications. You will direct a comprehensive communications center, guiding students with information and tools to support academic success.

The role requires a bachelor’s degree, 4 years in student communications or student affairs, and 2 years in supervision.

Qualifications

• Bachelor’s degree from a regionally or nationally accredited institution, preferably in Business Administration, Management, or a related field.
• Four years of professional work experience in student communications or student affairs/services programs.
• Two years of experience as a supervisor or team lead.

Responsibilities

• Manage the day-to-day delivery of all student services to ensure exceptional service and student success.
• Direct the daily operations of the communications center providing support services to proactively assist students with information, tools, and guidance to cultivate their academic success.
• Supervise team including hiring, mentoring, coaching, developing, training, scheduling, and performance evaluation.
• Coordinate strategic communications through multiple technology modalities to foster connections with students throughout their educational journey.
• Evaluate and revise communications for timing, content, and efficacy to foster seamless student interactions with the college.
• Monitor and assess communications performance metrics such as call efficiency, conversion rates, and wait times.

Skills

Verbal communication

Written communication

Presentation skills

Interpersonal skills

Collaboration

Microsoft Office 365

Video conferencing (Teams/Zoom)

Education

Bachelor's degree in Business Administration/Management or related field

Four years of professional work experience in student communications or student affairs/services

Two years of supervisor or team lead experience

Tools

EAB Navigate

Canvas

PeopleSoft

Microsoft Office 365

Teams/Zoom

Job description

The Director, Student Services & Communications Center assists with the planning, organization, and implementation of the delivery and assessment of Student Affairs services and communications. Directs the comprehensive student communications center that assists students with the information, tools, and guidance to promote their academic success. Supervises the communications center staff.

Essential Functions

• Manages the day-to-day delivery of all student services to ensure exceptional service and student success.
• Directs the daily operations of the communications center providing support services to pro-actively assist students with information, tools, and guidance to cultivate their academic success.
• Supervises team including hiring, mentoring, coaching, developing, training, scheduling, and performance evaluation.
• Coordinates strategic communications, including the communications center through multiple technology modalities, such as EAB Navigate, Canvas, and PeopleSoft in a pro-active manner to foster connections with students throughout their educational journey.
• Evaluates and revises the timing, content, and efficacy of student communications to foster seamless student interactions with the college.
• Monitors, interprets, evaluates, and assesses communications performance metrics such as call efficiency, conversion rates, wait times, and student feedback.
• Implements improvements based on student services data and trends of student life cycle from enrollment to graduation.
• Develops and provides functional and technical training to divisional staff in collaboration with departmental trainers in Student Affairs.
• Coordinates with other departments to create student-facing communications, such as emails, online announcements, digital communications, and print media as well as developing target lists for student communications.
• Performs other duties as may be required or assigned.

Required Qualifications

• Bachelor’s degree from a regionally or nationally accredited institution, preferably in Business Administration, Management, or a related field.
• Four years of professional work experience in student communications or student affairs/services programs.
• Two years of experience as a supervisor or team lead.

Desired Qualifications

• Experience directing or managing a call center.

Knowledge, Skills & Abilities

• Excellent verbal, written, presentation, and interpersonal communications skills.
• Ability to work well in a highly collaborative and team-oriented environment.
• Knowledge of enterprise-wide student information systems, such as EAB Navigate, Canvas, and PeopleSoft.
• Ability to interpret and assess quality control metrics.
• Strong service excellence skills and the ability to provide excellent customer service.
• Excellent problem-solving and critical thinking skills.
• Ability to successfully manage and motivate others to achieve objectives.
• Ability to exercise good judgment and discretion without close supervision.
• Excellent Microsoft Office 365 skills (Outlook, Word. Excel, PowerPoint) and the ability to become proficient in videoconferencing applications, including Teams/Zoom.
• Ability to use multiple modes of contact to serve the needs of students including electronic and phone interaction.
• Ability to exhibit a professional, courteous demeanor.
• Committed to working in a multicultural environment.

WORK ENVIRONMENT And SPECIAL CONSIDERATIONS

• Works in an office environment.
• Works flexible hours, including evenings and weekends.
• Travels between campuses.

This description in no way states or implies that these are the only duties to be performed by the employee occupying this position. The employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.

The College anticipates that the position incumbent must be available throughout the workday and, on some occasions, after regular work hours. Therefore, as a condition of employment, the incumbent is expected to carry a personal cell phone and is required to provide their current cell phone number to the Office of Human Resources and to their immediate supervisor.

This position is not eligible for Veteran’s Preferences.

Pay Benefits And Work Schedule

Are you ready to grow your career and make an impact in changing the lives of our students? Seminole State College of Florida has a great opportunity to join our growing team of diverse faculty and staff!

We offer competitive pay with a beginning salary of $63,282 commensurate with education and experience exceed the required qualifications, plus an attractive

• Flexible work options with a 37.5 hour work week and generous paid time off (holidays, annual and sick leave, and College Breaks)
• A variety of paid health and life insurance coverages
• Wellness incentives and free gym membership at the Raider Fitness Center
• FRS retirement and other options
• Professional Development and Paid Tuition