Director, Student Aid Operations: Automation & Compliance Lead

Berklee College of Music; Boston (MA); Hybrid; USD 95,000 - 125,000; Full time

Benefits offered by this job

Health and dental packages

403(b) retirement with matching

Tuition assistance

Paid winter break

Job summary

Berklee College of Music is seeking a Director of Student Aid Operations to lead the SFS Operations team and optimize financial aid workflows. You will oversee PowerFAIDS automation, system integrations with Salesforce and Workday, and ensure compliance across federal/state regulations.

Requires a Bachelor’s degree and 5–7 years of financial aid leadership in higher education, with deep PowerFAIDS expertise and strong data governance. Competitive benefits and a market-rate salary are offered.

Qualifications

• Bachelor’s degree required.
• 5–7 years of progressive financial aid experience with managerial leadership.
• Deep technical expertise in PowerFAIDS and federal processing systems.
• Knowledge of FISAP, CDS and related reporting requirements.

Responsibilities

• System Management & Automation: Oversee automation, notifications, and awarding workflows in PowerFAIDS; manage integrations between Salesforce and Workday.
• Technology Optimization: Evaluate SFS technology needs and implement system upgrades to maximize automation and communication flows.
• Data Integrity & Reporting: Direct records management, data security, and QA; oversee required state, federal, and institutional reports (FISAP, CDS).
• Financial Stewardship & Compliance: Monitor aid expenditures, drawdown schedules, and lead audits including Uniform Guidance; ensure regulatory compliance.
• Team Leadership & Collaboration: Lead SFS Operations, mentor staff, and partner with campus teams to remove financial barriers for students.

Skills

Analytical skills

Organizational skills

Communication skills

Education

Bachelor’s degree

Tools

PowerFAIDS

Salesforce

Workday

Job description

Berklee College of Music is seeking a Director of Student Aid Operations to lead the SFS Operations team and optimize financial aid workflows. You will oversee PowerFAIDS automation, system integrations with Salesforce and Workday, and ensure compliance across federal/state regulations.

Requires a Bachelor’s degree and 5–7 years of financial aid leadership in higher education, with deep PowerFAIDS expertise and strong data governance. Competitive benefits and a market-rate salary are offered.