Director, Strategic Operations & Patient Experience

Spring Fertility; San Francisco (CA); Hybrid; USD 150,000 - 190,000; Full time

Benefits offered by this job

Medical benefits

Paid time off

Therapy sessions via BetterHelp

Commuter benefits & insurance perks

401(k) with company match

Fertility & parental leave benefits

Career development opportunities

Life and disability insurance

Job summary

Spring Fertility is seeking a Director of Strategic Implementation Operations to translate growth priorities into focused plans, patient-centered operating models, measurable initiatives, and scalable execution across markets. Reporting to the Chief Operating Officer and partnering with Clinical, Marketing, and Technology leaders, you will connect strategy with operations.

This high-impact role moves from strategy to execution: diagnosing opportunities, building business cases, designing

Qualifications

• Bachelor's degree in Business, Marketing, Healthcare Administration, or related field.
• 2–5+ years in strategy, business operations, healthcare operations, or related analytical roles.
• Strong ability to structure ambiguity and present executive-ready analyses.

Responsibilities

• Translate growth priorities into operational strategies across markets.
• Identify friction points in the patient journey and optimize onboarding and experience.
• Develop executive-ready business cases, memos, and dashboards.
• Create planning cadences, prioritization frameworks, and governance for cross-functional alignment.
• Own KPIs, dashboards, and reporting connecting marketing, operations, and growth.

Skills

Cross-functional alignment

Analytical thinking

Executive communication

Education

Bachelor's degree in Business/Marketing/Healthcare Administration

Job description

Spring Fertility is seeking a Director of Strategic Implementation Operations to translate growth priorities into focused plans, patient-centered operating models, measurable initiatives, and scalable execution across markets. Reporting to the Chief Operating Officer and partnering with Clinical, Marketing, and Technology leaders, you will connect strategy with operations.

This high-impact role moves from strategy to execution: diagnosing opportunities, building business cases, designing