Director, Strategic Customer Development- NORAM (Remote)

The United States Pharmacopeial Convention / USP; Rockville (MD); A distancia; USD 150.000 - 190.000; Jornada completa

Descripción de la vacante

The United States Pharmacopeial Convention / USP seeks a Director, Strategic Customer Development, North America to lead commercial strategy for USP standards in North America. Reporting to the VP, Global Business Development, this role drives revenue growth, expands market presence, and accelerates impact across the pharmaceutical industry.

You will oversee sales operations and distribution across North America, manage a dispersed team, build senior customer relationships, and collaborate with

Descripción del empleo

Description

The U.S. Pharmacopeial Convention (USP) is an independent scientific organization that collaborates with the world’s leading health and science experts to develop rigorous quality standards for medicines, dietary supplements, and food ingredients. At USP, we believe that scientific excellence is driven by a commitment to fairness, integrity, and global collaboration. This belief is embedded in our core value of Passion for Quality and is demonstrated through the contributions of more than 1,300 professionals across twenty global locations, working to strengthen the supply of safe, high-quality medicines worldwide.

At USP, we value inclusive scientific collaboration and recognize that attracting diverse expertise strengthens our ability to develop trusted public health standards. We foster an organizational culture that supports equitable access to mentorship, professional development, and leadership opportunities. Our partnerships, standards, and research reflect our belief that ensuring broad participation in scientific leadership results in stronger, more impactful outcomes for global health.

USP is proud to be an equal employment opportunity employer (EEOE) and is committed to ensuring fair, merit-based selection processes that enable the best scientific minds—regardless of background—to contribute to advancing public health solutions worldwide. We provide reasonable accommodations to individuals with disabilities and uphold policies that create an inclusive and collaborative work environment.

Brief Job Overview

The Director, Strategic Customer Development, North America is a senior level Sales position leading commercial strategy execution for USP portfolio of standards in North America. Reporting to the Vice President, Global Business Development and Regional Manager North America, this role is responsible for driving revenue growth in the largest and most strategic region, expanding market presence, and accelerating USP’s impact across the North America Pharmaceutical Industry.

As a commercial leader, you will oversee sales operations and distribution channels across North America Region and will be accountable for meeting revenues and units growth annual targets. You will lead a geographically dispersed sales team, foster high-level customer relationships, and collaborate cross-functionally with other customer facing functions leadership to deliver exceptional customer experience and achieve commercial objectives.

You will lead creation and execution of business plans to position USP portfolio of standards for long term growth. Your focus and the one of your team will be on identifying, understanding and supporting resolution of key quality challenges that developers and manufacturers of pharmaceutical drugs are routinely facing.

The successful candidate will be results driven, with a passion for building high-performance organizations. They will enjoy working with people collaboratively, strengthening customer relationships, and developing their network in the pharmaceutical community across North America.

We are searching for a person who wants to grow and develop their own career, a commercial leader with a passion for opening new doors and creating new opportunities.

This is a remote position and requires a primary residence in one of the following US states: MD, VA, WV, DC, PA, MI, KS, FL, NC, MI, IL, MN, or in Canada. This role requires up to 60% domestic travel. This is a supervisory level position with team reporting across North America.

How will YOU create impact here at USP?

As part of our mission to advance scientific rigor and public health standards, you will play a vital role in increasing global access to high-quality medicines through public standards and related programs. USP prioritizes scientific integrity, regulatory excellence, and evidence-based decision-making to ensure health systems worldwide can rely on strong, tested, and globally relevant quality standards.

Additionally, USP’s People and Culture division, in partnership with the Equity Office, invests in leadership and workforce development to equip all employees with the skills to create high-performing, inclusive teams. This includes training in equitable management practices and tools to promote engaged, collaborative, and results‑driven work environments.

The Director, Strategic Customer Development, North America, has the following responsibilities:

Revenue Growth & Market Expansion

• Drive achievement of global revenue and unit growth targets across all North America, ensuring sustainable long-term growth.
• Lead development and execution of strategic accounts plans across North America to protect existing revenues, identify and capture new growth opportunities, and accelerate new customer acquisition through direct and distribution sales channels.
• Support team members and (if appropriate) lead commercial negotiations for multi-year supply agreements at strategic accounts.
• Identify and unlock opportunities in emerging therapeutic areas and high-growth markets, to position USP as the standard setting organization leader in the pharmaceutical market in North America.

Customer Engagement

• Cultivate and strengthen senior-level customer relationships, positioning USP as a trusted advisor to pharmaceutical developers and manufacturers.
• Create User Forums, Quality Hours, Workshops and Webinars of topics of key interest to our customers alongside with Scientific Affairs, Science leads and Regulatory Affairs to showcase offerings and the USP value proposition.
• Build strong, collaborative partnerships with regional distributors, ensuring alignment through training, shared resources, and joint customer engagement.
• Partner with customers to understand and help address critical quality challenges in drugs development and manufacturing.
• Represent USP at industry conferences, trade associations, and professional forums, elevating the organization’s visibility and influence.