Director, Strategic Client Relations

Bright Horizons Family Solutions, LLC.; Massachusetts; Remote; USD 94,000 - 129,000; Full time

Benefits offered by this job

Health insurance

Bonus

RSUs

Paid holidays

401(k)

Job summary

Bright Horizons Family Solutions, LLC. seeks a Director, Multi-Service Strategic Client Relations to lead executive-level relationships for employer-sponsored clients across Family Solutions and center networks.

The role focuses on retention, growth, and aligning client goals with operational execution and financial stewardship. The position emphasizes cross-functional leadership, strategic planning, and delivering measurable value, with remote work available in the United States.

Qualifications

• 7–10+ years of strategic account management, client success, benefits consulting, workforce solutions, or related B2B relationship management experience.
• Experience supporting multi-line-of-business client portfolios and partnering with operational and financial stakeholders.
• Ability to travel as required to support strategic client relationships.

Responsibilities

• Serve as the strategic relationship leader across multiple Bright Horizons lines of business.
• Build and maintain executive-level relationships with HR, Benefits, Total Rewards, Talent, DEI, and senior leaders.
• Lead a coordinated client strategy across employer-sponsored child care centers and Family Solutions offerings.
• Develop, monitor, and optimize annual operating budgets and enrollment projections.
• Support pricing strategies, contract negotiations, and financial recommendations.
• Negotiate with executive leadership on complex commercial arrangements and risk considerations.
• Monitor portfolio financial performance to improve profitability and client value.
• Provide strategic oversight of center performance and long-term sustainability.

Skills

Strategic account management

Executive relationship management

Customer retention

Cross-functional collaboration

Travel willingness

HR/Benefits knowledge

B2B sales

Education

Bachelor's Degree

Job description

Primary PurposeAs the Director, Multi-Service Strategic Client Relations, you serve as the executive relationship leader for a portfolio of employer-sponsored clients across multiple Bright Horizons lines of business, including Family Solutions and employer-sponsored child care centers. Responsible for retention, growth, financial performance, and strategic partnership development, this role aligns client workforce objectives with operational execution, financial stewardship, and innovative care solutions. The Director develops executive relationships, coordinates cross-functional teams, guides strategic planning initiatives, and serves as a trusted advisor to clients while driving measurable business outcomes, utilization, and long-term partnership value.This is a remote position available in the United States.Bright Horizons is a leading education and care company that helps employees thrive at work and at home by partnering with employers to offer high-quality child care, elder care, and educational support. Our workplace reflects this commitment—with collaborative environments, meaningful benefits, and a culture that supports both career growth and personal well-being. Whether you’re caring for children or powering the systems and partnerships that make it all possible, at Bright Horizons, you’re the difference.Essential Functions/ResponsibilitiesServe as the strategic relationship leader across multiple Bright Horizons lines of business, including Family Solutions and employer-sponsored child care centers, ensuring coordinated strategy, consistent execution, and alignment to client objectives.· Build and maintain executive-level/economic buyer relationships with HR, Benefits, Total Rewards, Talent, DEI, and senior leadership stakeholders.Lead a coordinated client strategy across employer-sponsored child care centers and Family Solutions offerings, integrating care, education, and workforce support solutions to drive utilization, employee engagement, retention, and overall client value.Integrate solutions across business lines to maximize client value, utilization, employee engagement, and workforce outcomesPartner with Finance, Operations, and client stakeholders to develop, review, and monitor annual operating budgets, enrollment projections, utilization assumptions, and financial performance objectives.Support business case development, pricing strategies, contract negotiations, and financial recommendations that drive mutually beneficial outcomes for clients and Bright Horizons.Lead negotiations and strategic discussions involving executive leadership, complex commercial arrangements, significant revenue retention opportunities, and enterprise risk considerations.Monitor portfolio financial performance and identify opportunities to improve profitability, utilization, and long-term partnership value.Provide strategic oversight of employer-sponsored child care center performance, including enrollment health, financial performance, operational effectiveness, client commitments, and long-term sustainability.Balance client objectives, operational realities, regulatory requirements, and financial performance to develop recommendations that support sustainable business outcomes.Demonstrate fiscal stewardship by balancing client objectives, operational realities, and financial performance while making recommendations that support sustainable growth and long-term partnership success.Partner closely with Regional Managers, Center Directors, Enrollment teams, Licensing, Finance, and operational leadership to address client priorities, manage issues, and ensure successful execution of center-related commitments.Align stakeholders around business priorities, operational changes, enrollment strategies, center performance goals, and client expectations.Influence organizational strategy by translating enterprise client insights, market trends, and competitive intelligence into recommendations for product, service, and investment priorities.Support strategic planning initiatives including center expansions, renovations, relocations, facility investments, and operational enhancements by coordinating internal subject matter experts and client stakeholders.Collaborate across Operations, Finance, Facilities, Marketing, Legal, Product, Client Services, Enrollment, and Center Leadership functions to deliver client commitments and strategic business outcomes. Influence decision-making and drive accountability without direct reporting authority.Proactively identify and mitigate relationship, operational, financial, enrollment, reputational, and service-delivery risks that may affect client satisfaction, retention, or business performance.Develop and execute utilization and engagement strategies that increase awareness, participation, and employee adoption across Family Solutions programs, ensuring clients realize maximum value from their investment.Consult with clients on caregiving challenges, employee well-being, workforce participation, retention, attraction, and productivity initiatives by aligning Family Solutions programs to organizational priorities and talent strategies.Minimum Qualifications:Bachelor's DegreeIn lieu of a degree, an additional 5 years of experience may be considered· 7 – 10+ years of strategic account management, client success, benefits consulting, workforce solutions, or related B2B relationship management experience. Preferred Qualifications:Experience supporting multi-line-of-business client portfolios and partnering with operational and financial stakeholders.Demonstrated success retaining, expanding, upselling, and cross-selling within enterprise clientExperience working with HR, Benefits, Total Rewards, or Talent leaders preferred.Ability to travel as required to support strategic client relationships.Demonstrated success in managing diverse client portfolios, consistently achieving retention and business growth targetsExceptional relationship management skills, fostering long-term partnerships and client satisfactionHighly organized, with strong attention to detail and effective time managementSkilled in managing multiple priorities in fast-paced environments while maintaining high-quality outcomesEffective communicator of organizational values and mission, with deep knowledge of the full range of Bright Horizons servicesAt this time, Bright Horizons will not sponsor an applicant for employment authorization/visa for this position.Be part of a community where people grow, futures are shaped, and lives are changed. We offer the rewards, opportunities, and support you deserve because making a difference goes both ways. We’re changing the world of work and family, and it starts with you. At Bright Horizons, you’re the difference.Compensation:The annual salary for this position is between $94,000-$129,000 The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors.This position is also eligible for a bonus and RSUs.Also, depending on hire date and subject to applicable eligibility requirements and accrual schedules, new employees in this role receive up to: 9 paid holidays annually; 40 hours of sick time per year based on full-time schedule, and 120 hours of vacation time per year based on full-time schedule (vacation time may be used for sick leave purposes under any applicable state or local sick or safe time law).Benefits:Bright Horizons offers the following benefits for this position, subject to applicable eligibility requirements:· Medical, dental, and vision insurance· Paid vacation, sick, holiday, and parental bonding leave· 401(k) retirement plan· Long-term and short-term disability insurance· Life insurance· Money-saving discounts and financial planning tools· Tuition assistance and education coaching· Caregiving support and resources for the children and adults in your family· Learn more at https://careers.brighthorizons.com/us/en/health-and-wellnessDeadline to apply: This position is anticipated to remain open until 10/17/26.Life at Bright Horizons:At Bright Horizons, you’re more than your job title — you’re the difference. Whether you’re nurturing a child’s first steps or supporting the systems behind the scenes, your work creates real impact. We’re a community that celebrates individuality, invests in your growth, and supports your whole self. Because when you thrive, so do the children, families, and clients we serve. Join us and help build a brighter future — for yourself and for others.Bright Horizons provides equal opportunity in all aspects of employment and does not discriminate against any individual on the basis of race, color, religion, sex, age, disability, sexual orientation, veteran status, national origin, genetic information, or any other characteristic protected under federal, state, or local law. Bright Horizons complies with the laws and regulations described in the following federal government resources: Know Your Rights, Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA).If you require assistance or a reasonable accommodation in completing these application materials or any aspect of the application and hiring process, please contact the recruitment helpdesk at 855-877-6866 or [e-mail]. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.