Director, Strategic Accounts (Remote)

narmi; United States; Remote; USD 160,000 - 180,000; Full time

Benefits offered by this job

Equity option grant

Performance-based cash

Annual variable compensation

Full benefits package

Job summary

Narmi, a leader in banking digital platforms, seeks a Director of Strategic Accounts to own strategic relationships with large financial institutions remotely in the United States. You’ll drive renewals, expansions, and overall customer success, partnering with Product and Engineering to shape roadmap and outcomes.

You’ll mentor teams, influence executives, and maintain accountability for Net Retention, NPS, and product adoption—while navigating a fast-paced, high-growth environment.

Qualifications

• 7+ years of customer relationship ownership with revenue outcomes in a fast-growing B2B SaaS or fintech setting.
• Proven track record of promoting within organizations and building scalable processes.
• Experience managing people and driving hard conversations when needed.
• Strong cross-functional instincts, especially with Product and Engineering.
• Ability to engage both C-suite strategic discussions and detailed operational topics.
• Fluent data mindset with the ability to form POVs from reports.

Responsibilities

• Own a book of enterprise bank and credit union accounts: strategy, relationship, renewal, expansion.
• Become trusted advisor to C-suite and SVP stakeholders at customers.
• Drive outcomes: digital deposit growth, account opening, efficiency, product adoption.
• Lead renewal, extension and expansion discussions contributing to top-line growth.
• Collaborate with Product/Engineering to translate feedback into requirements.
• Use product data to identify risks and growth opportunities and plan next steps.

Skills

Relationship ownership

Revenue growth

Cross-functional collaboration

People management

Data-driven decisions

C-suite engagement

Strategic thinking

Account governance

Job description

Director, Strategic Accounts

Location: Remote, United States

Department: Operations

Location Type: REMOTE

Employment Type: FULL_TIME

The Director, Strategic Accounts is the most senior relationship at each of our largest customer accounts. You own the renewal. You own the growth. You're the person a bank CEO calls when something big is happening, good or bad.

You'll partner with our Product and Engineering teams to turn customer feedback into the next version of Narmi. You'll work with Technical Account Managers, who handle the day-to-day of your accounts and you'll carry real commercial accountability for Net Retention, expansion, and customer satisfaction.

This is a hands-on job in a lean company. You'll have real ownership, real autonomy, and real leverage to shape how Narmi shows up for its customers. You'll also answer hard questions from executives who are trusting us with one of their most strategic initiatives.

What You'll Do

• Own a book of enterprise bank and credit union accounts: strategy, relationship, renewal, expansion.
• Become the trusted advisor to C-suite and SVP stakeholders at your customers. CEOs, CFOs, and Chief Digital Officers are your people.
• Drive measurable outcomes for your customers: digital deposit growth, account opening, operational efficiency, and product adoption.
• Lead renewal, extension, and expansion conversations that contribute directly to Narmi's top-line growth. Track what matters: Net Retention Revenue, NPS, feature adoption.
• Work closely with Product and Engineering to translate customer feedback into clear, actionable product requirements.
• Use product data to spot risks early, surface growth opportunities, and make the case for what to do next.

What You'll Bring

• 7+ years of experience owning customer relationships, retention, and revenue outcomes in a high-growth environment (B2B SaaS, fintech, marketplace, or similar).
• A track record of being promoted inside the companies you've worked at. You earn trust and keep getting more of it.
• A history of scaling something from zero. A team, a process, a book of business, or a whole function.
• Experience managing and developing people, including having hard conversations when the situation calls for it.
• Strong cross-functional instincts, especially with Product and Engineering. You know how to turn customer feedback into something a PM can actually build.
• Comfort with both the C-suite strategy conversation and the detailed operational one.
• Strong organizational skills and the ability to hold many priorities at once without dropping any of them.
• Fluency with data. You don't wait for someone to pull a report before you have a point of view.
• Prior experience with financial institutions or regulated industries is helpful but not required. Our best GMs learned the banking context on the job.

What We Value

• High trust. We're honest with each other and assume good intent. That's how we move fast.
• A roll-up-your-sleeves mentality. Nobody here is too senior to do the work.
• Customer obsession. Their wins are our wins. Their problems become our problems, fast.

This role’s expected annual base salary is $160,000 - 180,000. Base salary is only part of your total compensation. In addition to base salary, you will receive an equity option grant, and are eligible for performance-based cash, equity bonuses and an annual variable compensation plan. Compensation included in an offer will be commensurate with the candidate’s skills, experience and geographic location. Compensation ranges for candidates located outside of New York City may differ. You will also receive a full benefits package.

We believe that high-performing teams include people from different backgrounds and experiences who can challenge each other's assumptions with fresh perspectives. To that end, we actively seek a diverse pool of applicants, including those from historically marginalized groups.

Please note that all correspondence related to this role will come directly from Narmi (email addresses ending in @narmi.com or @narmitech.com), and not a third party. If you receive correspondence from an individual claiming to represent Narmi please let us know immediately at [e-mail].