Director, Strategic Accounts

Narmi; Northern (KY); Hybrid; USD 160,000 - 180,000; Full time

Benefits offered by this job

Equity option grant

Performance-based cash

Equity bonuses

Annual variable compensation plan

Full benefits package

Job summary

Narmi is seeking a Director, Strategic Accounts to own the relationships at the largest customer accounts, renewals, and growth. You will partner with Product and Engineering to translate feedback into the next product version and drive Net Retention, expansion, and customer satisfaction.

You will work with Technical Account Managers and lead high-level executive conversations, shaping how Narmi serves banks and credit unions across the United States.

Qualifications

• 7+ years of experience owning customer relationships, retention, and revenue outcomes in a high-growth environment.
• Track record of being promoted within companies you've worked at.
• History of scaling something from zero—team, process, book of business, or function.
• Experience managing and developing people, including tough conversations.
• Strong cross-functional instincts, especially with Product and Engineering.
• Comfort with both C-suite strategy and detailed operations.
• Experience with financial institutions or regulated industries is helpful but not required.

Responsibilities

• Own a book of enterprise bank and credit union accounts: strategy, relationship, renewal, expansion.
• Become the trusted advisor to C-suite and SVP stakeholders at customers.
• Drive measurable outcomes: digital deposits, account opening, operational efficiency, product adoption.
• Lead renewal, extension, and expansion conversations contributing to top-line growth.
• Work with Product and Engineering to translate feedback into product requirements.
• Use product data to spot risks and growth opportunities and decide next steps.

Skills

Enterprise accounts ownership

Customer relationships

Retention management

Cross-functional collaboration

Data fluency

Executive communication (C-suite)

Job description

View all jobs Director, Strategic Accounts Remote • United States Operations Remote Full-time

About Us Narmi is how community financial institutions unlock the very latest capabilities in digital banking, account opening, and lending so they can move faster, tap new growth opportunities, and be where banking is going. Since our founding, Narmi has enabled the movement of billions of dollars and the opening of hundreds of thousands of accounts for banks and credit unions across the U.S. The results speak for themselves: our customers have grown deposits, revenue, and customer satisfaction, with one of the first institutions powered by Narmi recognized by Bankrate and NerdWallet for delivering the #1 digital banking experience in the country.

The Director, Strategic Accounts is the most senior relationship at each of our largest customer accounts. You own the renewal. You own the growth. You're the person a bank CEO calls when something big is happening, good or bad. You'll partner with our Product and Engineering teams to turn customer feedback into the next version of Narmi. You'll work with Technical Account Managers, who handle the day-to-day of your accounts and you'll carry real commercial accountability for Net Retention, expansion, and customer satisfaction. This is a hands‑on job in a lean company. You'll have real ownership, real autonomy, and real leverage to shape how Narmi shows up for its customers. You'll also answer hard questions from executives who are trusting us with one of their most strategic initiatives.

What You’ll Do

• Own a book of enterprise bank and credit union accounts: strategy, relationship, renewal, expansion.
• Become the trusted advisor to C‑suite and SVP stakeholders at your customers. CEOs, CFOs, and Chief Digital Officers are your people.
• Drive measurable outcomes for your customers: digital deposit growth, account opening, operational efficiency, and product adoption.
• Lead renewal, extension, and expansion conversations that contribute directly to Narmi's top‑line growth. Track what matters: Net Retention Revenue, NPS, feature adoption.
• Work closely with Product and Engineering to translate customer feedback into clear, actionable product requirements.
• Use product data to spot risks early, surface growth opportunities, and make the case for what to do next.

What You’ll Bring

• 7+ years of experience owning customer relationships, retention, and revenue outcomes in a high‑growth environment (B2B SaaS, fintech, marketplace, or similar).
• A track record of being promoted inside the companies you've worked at. You earn trust and keep getting more of it.
• A history of scaling something from zero. A team, a process, a book of business, or a whole function.
• Experience managing and developing people, including having hard conversations when the situation calls for it.
• Strong cross‑functional instincts, especially with Product and Engineering. You know how to turn customer feedback into something a PM can actually build.
• Comfort with both the C‑suite strategy conversation and the detailed operational one.
• Strong organizational skills and the ability to hold many priorities at once without dropping any of them.
• Fluency with data. You don't wait for someone to pull a report before you have a point of view.
• Prior experience with financial institutions or regulated industries is helpful but not required. Our best GMs learned the banking context on the job.

What We Value

• High trust. We're honest with each other and assume good intent. That's how we move fast.
• A roll‑up‑your‑sleeves mentality. Nobody here is too senior to do the work.
• Customer obsession. Their wins are our wins. Their problems become our problems, fast.

This role’s expected annual base salary is $160,000 - 180,000. Base salary is only part of your total compensation. In addition to base salary, you will receive an equity option grant, and are eligible for performance‑based cash, equity bonuses and an annual variable compensation plan. Compensation included in an offer will be commensurate with the candidate’s skills, experience and geographic location. Compensation ranges for candidates located outside of New York City may differ. You will also receive a full benefits package.

We believe that high‑performing teams include people from different backgrounds and experiences who can challenge each other's assumptions with fresh perspectives. To that end, we actively seek a diverse pool of applicants, including those from historically marginalized groups. Please note that all correspondence related to this role will come directly from Narmi (email addresses ending in @narmi.com or @narmitech.com), and not a third party. If you receive correspondence from an individual claiming to represent Narmi please let us know immediately at [e-mail].

Compensation

The base pay range for this role is $160,000 – $180,000 per year.

At Narmi, how we work is just as important as what we build. We call this The Narmi Standard:

• High Ceiling:You go beyond the obvious, take initiative, and hold yourself to high standards with care.
• Low Ego:You put the mission above ourselves, share credit freely, and lead with curiosity.
• Alignment to Mission:You believe that helping community financial institutions win against Mega Banks and FinTechs is a worthy endeavor, and will use that belief as a northstar to anchor your efforts to that goal.
• High Commitment:You follow through, roll up your sleeves, and keep the bar high for yourself and others.

We believe that high‑performing teams include people from different backgrounds and experiences who can challenge each other's assumptions with fresh perspectives. To that end, we actively seek a diverse pool of applicants, including those from historically marginalized groups. Please note that all correspondence related to this role will come directly from Narmi (email addresses ending in @narmi.com or @narmitech.com), and not from a third party. If you receive correspondence from an individual claiming to represent Narmi please let us know immediately at [e-mail].