Director, Strategic Accounts & Growth

Flex; Lehi (UT); Hybrid; USD 195,000 - 290,000; Full time

Benefits offered by this job

Hybrid work model

Relocation assistance

Job summary

Flex, a growth-stage FinTech with a NYC headquarters, is seeking a Director of Account Management to own strategy, performance, and scaling of the function. You will lead a team of Account Managers and steward the company’s largest partnerships, driving retention, expansion, and long-term value.

You will partner with executives across the company, build playbooks and processes, and shape the organization to scale a high-growth partner ecosystem in B2B/B2B2C environments.

Qualifications

• 12–15+ years of experience in Account Management with 5+ years in people management.
• Experience leading large executive-level partnerships and strategic programs.
• Experience building, scaling, and leading AM or partner-facing teams in B2B/SaaS.
• Strong commercial acumen with strategy definition and growth execution post‑sale.

Responsibilities

• Own retention and expansion strategies for a large portfolio and drive renewals, upsells, and expansion revenue.
• Lead the most strategic partnerships and set standards for engagement with top partners.
• Define account planning and align with Sales for seamless handoffs and lifecycle execution.
• Build executive relationships, anticipate needs, and drive proactive value delivery.
• Lead, coach, and develop a multi-layer AM team and scale organizational design.

Skills

Account Management

Partner Success

People Management

Executive Stakeholder Management

CRM Tools

Tools

Salesforce

Job description

Flex, a growth-stage FinTech with a NYC headquarters, is seeking a Director of Account Management to own strategy, performance, and scaling of the function. You will lead a team of Account Managers and steward the company’s largest partnerships, driving retention, expansion, and long-term value.

You will partner with executives across the company, build playbooks and processes, and shape the organization to scale a high-growth partner ecosystem in B2B/B2B2C environments.