Director, Strategic Account Growth

American Food & Vending; New York (NY); On-site; USD 115,000 - 130,000; Full time

Job summary

American Food & Vending seeks a Director of Account Management to lead the post-sale relationship across active AFV Refreshments clients, managing onboarding, retention, renewals, and expansion opportunities. The role shapes a scalable playbook, drives cross-functional collaboration, and builds an operational rhythm to boost revenue and customer experience.

The ideal candidate is a strategic, hands-on leader who can develop playbooks, coach teams, and execute quickly in a growing business.

Qualifications

• Proven experience leading Account Management, Client Success, or a similar post-sale function.

Responsibilities

• Build and implement an Account Management playbook for active clients, including tiering, reviews, and retention strategies.
• Establish a consistent operating rhythm with the KAM team through regular meetings to drive accountability and execution.
• Grow revenue within existing client base via expanded services and additional locations, leveraging referrals.
• Partner cross-functionally with operations, sales, and leadership to improve communication, dashboards, and KPIs.
• Lead the KAM team in alignment with growth strategies, including hiring and coaching.

Skills

Account management

Leadership

Strategic planning

Cross-functional collaboration

Data-driven

Tools

CRM software

Dashboards

Job description

American Food & Vending seeks a Director of Account Management to lead the post-sale relationship across active AFV Refreshments clients, managing onboarding, retention, renewals, and expansion opportunities. The role shapes a scalable playbook, drives cross-functional collaboration, and builds an operational rhythm to boost revenue and customer experience.

The ideal candidate is a strategic, hands-on leader who can develop playbooks, coach teams, and execute quickly in a growing business.