Strategic Key Account Growth & Retention Manager

American Food & Vending; Scranton (Lackawanna County); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Weekly pay

401K with company match

Employee Assistance Program

Medical, Prescription, Dental, Vision

Ongoing training and development

Bonus programs for eligible positions

Job summary

American Food & Vending is seeking a Key Account Manager to own relationships and growth plans for Tier 1–3 refreshment accounts in Scranton/Wilkes-Barre. You will protect revenue already won and expand it through cross-sell, new sites and headcount growth.

You will lead executive reviews, build growth plans with cross-sell opportunities, and maintain data in Salesforce while tracking account health and performance. Travel to client sites is required as needed.

Qualifications

• Three or more years managing a book of B2B accounts with responsibility for retention and revenue growth.
• Field-based role heavily in the business visiting clients.
• Experience running executive-level business reviews and presenting performance data to client leadership.
• Ability to build a business case and ask for the order.
• Proficiency with Salesforce or a comparable CRM, including forecasting and pipeline management.
• Willingness to travel within the assigned territory; some overnight travel.
• Valid state driver's license and reliable transportation.

Responsibilities

• Own retention on an assigned book of strategic Tier 1-3 accounts, including renewal, pricing conversations and contract compliance.
• Grow the book by selling additional service lines, capturing new client sites and following client headcount growth. Carry an annual growth target.
• Build and maintain relationships above the day-to-day contact, including facility, workplace experience, HR and finance stakeholders.
• Lead Executive Business Reviews on the tier cadence, presenting performance, value delivered and a forward growth roadmap.
• Build and maintain a written growth plan for every Tier 1 and Tier 2 account, with named cross-sell, site and headcount opportunities.
• Classify every account by Tier, Growth and Health, keep the classification current, and submit changes for sales leadership approval.
• Monitor account health signals including NPS, ticket volume, receivables and contact changes. Escalate at-risk accounts and build a save plan with owners and dates.
• Partner with the Business Development Manager on large or complex expansions and with operations on service delivery, escalating issues rather than absorbing operational work.
• Maintain accurate account, contact, renewal and pipeline data in Salesforce, and forecast the book accurately.
• Maintain working knowledge of micro market, office coffee, pantry and vending offerings and the direction of the category.
• May be assigned other duties and responsibilities as needed.

Skills

Account management

Retention & growth

Executive reviews

Salesforce CRM

Travel willingness

Communication

Education

Bachelor's degree or equivalent

Tools

Salesforce

Job description

American Food & Vending is seeking a Key Account Manager to own relationships and growth plans for Tier 1–3 refreshment accounts in Scranton/Wilkes-Barre. You will protect revenue already won and expand it through cross-sell, new sites and headcount growth.

You will lead executive reviews, build growth plans with cross-sell opportunities, and maintain data in Salesforce while tracking account health and performance. Travel to client sites is required as needed.