Director, Staff Operations & Strategy

National Black MBA Association; Northern (KY); Hybrid; USD 122,000 - 214,000; Full time

Benefits offered by this job

Medical/dental/vision

Life insurance

Disability insurance

Paid time off

Nine paid holidays

401(k) with company match

Pension plan

Business casual attire

Job summary

Nationwide is seeking a Staff Operations Director to lead multiple administrative and operational functions within a major business unit. You’ll drive program management policies, standards, and methods while performing program and project analysis.

You will partner with senior leaders to advance strategic priorities, improve processes, and ensure delivery of key results with accountability across teams and vendors.

Qualifications

• Knowledge of Middle Market underwriting and commercial insurance operations.
• Experience leading projects, improving processes, and coordinating work across multiple stakeholders.
• Ability to create clear, executive-ready presentations and deliver them effectively.
• Strong written and verbal communication skills, including confidence presenting to senior leaders.
• Experience working with business systems and data to develop meaningful reports and insights.
• Strong organization, judgment, collaboration, and problem-solving skills.

Responsibilities

• Establishes and maintains processes to ensure alignment of business initiatives and business results.
• Facilitates the definition, maintenance and improvements of processes to provide cost-effective stewardship of assets and results.
• Directs the financial management, project/resources budgeting and resource planning processes for the business unit, product or functional assignments. Provides executive level reporting and analysis.
• Manages additional support services such as facilities, communications, licensing, reporting, accounting, office services, etc.
• Adheres to operational standards and methods, analyzes problem situations and acquires data.
• Serves as key member of business unit leadership team.
• Serves as primary liaison to other operations/business units for affected operations and/or products.
• Manages associates, including performance management, salary planning and administration, training and development, workflow and organizational planning, hiring and placement and disciplinary actions.
• Serves as a leadership development role based on office needs and individual career path development plans.

Skills

Middle Market underwriting

Project leadership

Executive presentations

Communications

Data reporting

Cross-functional collaboration

Education

Undergraduate studies in business, accounting and finance preferred

Job description

Nationwide is seeking a Staff Operations Director to lead multiple administrative and operational functions within a major business unit. You’ll drive program management policies, standards, and methods while performing program and project analysis.

You will partner with senior leaders to advance strategic priorities, improve processes, and ensure delivery of key results with accountability across teams and vendors.