Director, Spa & Wellness

Four Seasons; St. Louis (MO); On-site; USD 180,000 - 230,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K with employer matching

Paid time off from day of hire

Complimentary hotel stays worldwide

Tuition reimbursement

Employee meals

Job summary

Four Seasons is seeking a strategic Director of Spa and Wellness to lead our Spa and Fitness Center, elevating guest experiences and staff performance in a luxury setting. You will partner with hotel leadership and cross-functional teams to maintain exceptional service standards while driving profitability and wellness innovation.

The role requires a track record of leadership in upscale spa environments, with a emphasis on team development, operations excellence, and guest satisfaction.

Qualifications

• Proven leadership in luxury spa or full-service hospitality environments.
• Strong ability to coach, mentor, and develop diverse teams.
• Excellent organizational and interpersonal skills for cross-department collaboration.

Responsibilities

• Oversee daily Spa and Fitness Center operations with focus on service excellence.
• Manage staffing, scheduling, budgeting, and departmental performance.
• Partner with Marketing, Sales, Revenue, Housekeeping, Engineering to elevate guest experiences.
• Drive personalized, luxury wellness experiences and quality standards.
• Lead, coach, and develop Spa team through training, performance reviews, and succession planning.
• Foster a positive, high-performing team culture with accountability.

Skills

Leadership

Wellness knowledge

Team development

Communication

Guest experience

Strategic planning

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location

An urban oasis along the Mississippi. Embrace the pioneering spirit of St. Louis and come explore with us. Our resort-style hotel is set along the banks of the fabled Mississippi River in the heart of downtown’s entertainment district, just steps away from our most recognizable landmark: the shimmering Gateway Arch. Take in the epic views from a private poolside cabana on our Sky Terrace, from a table filled with sharable plates at Cinder House, or from the floor-to-ceiling windows in the comfort of your very own room.

About Four Seasons Hotels And Resorts

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. At Four Seasons, our company values are much more than a program or a policy; they define who we are and inform the decisions we make. The company's guiding principle is the Golden Rule, and as such Four Seasons strives to have a long-lasting, positive influence on the communities where we operate and on the people we employ and serve around the world. Sited near the confluence of the Mississippi and Missouri rivers, historic St. Louis continues to invite exploration. Find the luxurious Hotel, a haven of tranquility with epic views of the Gateway Arch, in the heart of downtown's entertainment district, just steps away from Horseshoe Casino, the pulse of St. Louis.

About The Role

The Director of Spa and Wellness serves as the strategic and operational leader of the Spa and Fitness Center, overseeing all aspects of the department while continuously striving to enhance both guest and employee satisfaction. Working in close partnership with the hotel leadership team and cross-functional departments, this individual plays a critical role in elevating the property's wellness offerings, driving departmental performance and ensuring that every guest experience reflects the exceptional standards and values of the Four Seasons brand. The Director of Spa & Wellness is responsible for fostering a culture that embodies Four Seasons' core values, maintaining established service and operational standards, and ensuring the highest levels of professionalism throughout the spa and fitness operations. This position reports directly to the General Manager.

What You Will Do

• Leadership: Oversee the daily operations of the Spa and Fitness Center, ensuring exceptional service, operational efficiency, and achievement of departmental goals
• Operations Management: Manage staffing, scheduling, and daily operations while ensuring clear communication, timely resolution of guest concerns, and seamless execution of special requests and services
• Financial Management: Develop and execute departmental budgets, forecasts, and strategic initiatives to support business objectives, optimize revenue, control expenses, and maximize profitability
• Cross-Functional Collaboration: Partner with Marketing, Sales, Revenue Management, Housekeeping, Engineering, and other departments to enhance the guest experience, support business initiatives, and achieve organizational objectives
• Guest Experience: Drive the delivery of personalized, innovative, and luxury wellness experiences through continuous evaluation of treatments, products, services, and operational standards
• Team Leadership & Development: Lead, coach, and develop Spa team members through effective training, mentoring, performance management, succession planning, and career development opportunities
• Communication & Team Engagement: Foster a positive and high-performing team culture by motivating, empowering, and holding team members accountable to consistently meet and exceed service and performance standards

What You Bring

• Ability to manage operational priorities while maintaining attention to detail and high standards.
• Passion for wellness, hospitality, innovation, and creating memorable guest experiences.
• Strong ability to lead, coach, and develop diverse teams while creating a positive and engaging work environment.
• Excellent organizational, communication, and interpersonal skills with the ability to collaborate effectively across departments.
• Strong understanding of luxury wellness trends, guest expectations, and service excellence.
• Minimum of 5 years of leadership experience in a luxury, upscale, or full-service spa environment, preferably in a Director-level or comparable management role.

What We Offer

• Lucrative salary!
• Excellent benefits package that includes: Medical, Dental, Vision and 401K with employer matching all starting at 30 days!
• Time off plans starting at day of hire!
• An opportunity to be a part of a cohesive team in an inclusive work environment!
• Complimentary and discounted hotel staysaround the world!
• Wellbeing and mental health initiatives and focused company!
• Embracement and promotion of diversity in our workplace!
• Complimentary employee meals and beverages!
• Tuition reimbursement!

Four Seasons is an Equal Opportunity, Affijptive Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf