Director, Solutions Engineering

Alert Media, Inc.; Austin (TX); Hybrid; USD 180,000 - 240,000; Full time

Benefits offered by this job

Health benefits 100% paid

401K with company match

Generous time off

Performance bonus program

Job summary

AlertMedia is seeking a Director, Solutions Engineering to lead a hands‑on, player/coach team and partner closely with our sales organization. You will mentor engineers, own regional strategy, and guide high‑impact technical conversations while scaling the team for growth.

You will engage with executive stakeholders, translate platform capabilities into business value, and drive enablement across Product, Eng., Marketing, and Customer Success in a fast‑moving SaaS environment.

Qualifications

• Experience leading Solutions Engineering in a SaaS organization.
• Proven success in high‑growth environments and complex deals.
• Strong cross‑functional collaboration with Sales, Product, and Engineering.

Responsibilities

• Lead and mentor a team of Solutions Engineers with regular 1:1s and career planning.
• Partner with Sales to drive value‑based technical conversations in deals.
• Develop regional technical strategy and enablement across the platform.
• Standardize demos, discovery approaches, and PoC methodologies.
• Interface with Product and Marketing to reflect field insights in the roadmap.
• Engage CIO/CTO level stakeholders and translate tech into business value.

Skills

Solutions Engineering leadership

People leadership

Coaching and mentoring

Sales strategy alignment

Technical depth in SaaS

Education

8–10+ years in Solutions Engineering

Tools

MEDDICC

APIs integrations

Cloud infrastructure

Job description

At AlertMedia, everything we do supports our mission: To save lives and minimize loss by identifying active threats globally and facilitating timely communications when an emergency threatens personal safety and business continuity.

Our core values drive us in our important mission of keeping people safe & informed:

• We’re humans not robots
• Customers always come first
• We work better together
• Simplicity is our strength
• Our reputation is priceless
• Hard work pays off

AlertMediais seeking a Director,SolutionsEngineering to partner closely with oursalesorganization and play a critical role in helping prospective customerstounderstandthe value of our platform. This is a hands‑on, player/coach role — ideal for a seasoned Solutions Engineering leader who enjoys being deeply involved in the sales process while also building, mentoring, and scaling a high‑performing Solutions Engineering team over time.

Whoyou are:

You are an experienced Solutions Engineering leader who thrives at the intersection of sales strategy, technical depth, andpeopleleadership.You’recomfortable rolling up your sleeves to lead high‑stakes demos and solve complex technical challenges, while also coachingour Solutions Engineersto elevate their impact.

You bring a strong “one team, one goal” mindset, enjoy working cross-functionally, and know how to translate technical capabilities into meaningful business outcomes for customers and prospects alike.

Whatyou get to do every day:

• Balance team development and hands‑on technical contribution, spending your time mentoring and leading Solutions Engineersanddirectly supporting strategic deals
• Lead by example, setting the bar for technical excellence, consultative selling, and customer advocacy
• Team Leadership & Mentorship:Lead and develop a team of Solutions Engineers through regular 1:1s, career development planning, performance feedback, and coaching on both technical and sales skills
• Enablement & Certification:Define and execute a regional technical strategy, ensuring the team is enabled, certified, and equipped to lead value‑based technical conversations across theAlertMediaplatform
• Pipeline Health & Sales Partnership:Partner with Sales leadership in forecast and pipeline reviews to ensure technical readiness and alignment for active and upcoming deals
• Operational Excellence:Standardize and continuously improve Solutions Engineering best practices, demo flows, discovery approaches, and proof‑of‑concept (PoC) frameworks
• Cross‑Functional Collaboration:Work closely with Product, Engineering, Marketing, and Customer Success to surface insights from the field and influence platform evolution
• Strategic Deal Leadership:Lead technical discovery, solution design, and demonstrations for high‑value or complex accounts, serving as the technical voice and trusted advisor throughout the sales cycle
• Solution Prototyping & Problem Solving:Develop prototypes, technical spikes, or custom integrations to unblock complex deals or inform future product direction
• Executive‑Level Engagement:Facilitatetechnical discussions with CIOs, CTOs, and senior stakeholders, translating platform capabilities into clear business value and outcomes
• Customer Advocacy:Serve as a strong bridge between customers, Sales, and Product, advocating for customer needs and influencing the product roadmap based on real‑world use cases

Whatyou bring to the role:

• 8–10+ years of experience in Solutions Engineering, Pre‑Sales Engineering, or Solutions Architecturein a SaaS organization
• 2–3+ years in apeopleleadership role
• Proven success in high‑growth SaaS environments, with experience supporting API‑driven integrations and cloud infrastructure
• Strong understanding of sales methodologies such as MEDDICC, and experience partnering closely with Account Executives
• A true player‑coach mindset — able to move seamlessly from high‑level strategy and coaching to hands‑on troubleshooting and technical execution
• Passion for delivering an exceptional customer experience through thoughtful, consultative problem‑solving
• Excellent prioritization, project management, and organizational skills in fast‑paced, evolving environments
• Exceptional ability to communicate complex technical concepts clearly to both technical and non‑technical audiences
• Strong coaching mentality and ability to help elevate others in their career developmentExceptional interpersonal skills; clear and concise written and oral communication skills
• Skilled atbuilding rapportand setting expectations with stakeholders, including those at the executive level
• Comfortable with ambiguity; ideal candidates have experience adapting in rapidly changing environments and contributing to an evolving sales process
• This is a full‑time , hybrid position based in Austin, Texas. Must live in Austin or the surrounding areas
• This position is not eligible for visa sponsorship. Candidates must have existing authorization to work in the U.S. without the need for sponsorship now or in the future

Why you’ll love working at AlertMedia:

At AlertMedia, you won’t just build your career — you’ll be part of something meaningful, surrounded by people who genuinely care about the work and each other.

• Competitive base salary + Company‑wide bonus program
• Generous and flexible time off and parental leave policies
• Health benefits - Medical, Dental, Vision and Life Insurance are 100% paid for employees!
• 401K with generous company match
• Amazing rewards and incentives – we love celebrating each other!
• Commitment to community service with opportunities to give back
• A Best Places to Work company 10 years in a row and numerous other awards
• Access to new downtown office with 360 views of Austin, high‑tech building gym and nearby running trails
• Ongoing career development opportunities through our Learning & Development team
• You’ll do meaningful work—while growing your career in a fast‑moving, global company with an award‑winning culture

About AlertMedia :

AlertMedia , backed by Vista Equity Partners, helps organizations protect their people and businesses through all phases of an emergency. Our award‑winning threat intelligence, emergency communication, and travel risk management solutions help companies of all sizes identify , respond to, and recover from critical events faster and more confidently. AlertMedia supports essential communication for thousands of leading businesses—including JetBlue, Coca‑Cola Bottling, and Walmart—in more than 150 countries.

We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers. For more information, please visit www.alertmedia.com

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self‑identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in AlertMedia’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability.

A "recently separated veteran" means any veteran during the three‑year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

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