Director, Solution Engineering, Connected Devices

NCBiotech; Durham (NC); On-site; USD 111,200 - 309,800; Full time

Job summary

IQVIA seeks an ECG Solution Engineer to serve as the SME for the Cardiovascular ECG service line within Connected Devices. You will lead pre-sales efforts, deliver technical demos, guide customer discussions, and support bid defenses to drive service line growth.

The role requires extensive cardiovascular testing experience, strong regulatory knowledge, and leadership in cross-functional teams. Travel up to 25% may be required as part of client engagements.

Qualifications

• Bachelor's degree or equivalent required; advanced degree preferred.
• Extensive experience in cardiovascular testing including 12-lead ECGs, Holter monitoring, and MCOT.
• Strong regulatory and clinical trial understanding (ICH E14, FDA/EMA knowledge).

Responsibilities

• Act as customer-facing SME supporting pre-sales activities, including presentations and bid defense leadership.
• Lead direct ECG service line engagements to meet bookings targets.
• Develop go-to-market materials, pricing inputs, and conference participation.
• Increase IQVIA thought leadership through customer engagements and conferences.
• Evaluate new digital health solutions for strategic alignment with the Connected Devices roadmap.
• Provide leadership on connected device solution strategy and maintain awareness of platforms and benchmarks.
• Participate in client meetings to understand expectations and communicate operational aspects.

Skills

Pre-sales leadership

Communication skills

Project management

Technical demonstrations

Education

Bachelor's degree or equivalent

Advanced degree preferred

Job description

The primary purpose of this role is to serve as the ECG Solution Engineer (SE) and subject matter expert (SME) within the Cardiovascular ECG service line for the Connected Devices business. The role is responsible for supporting service line growth through customer‑facing activities, including development of go‑to‑market materials, delivery of technical demonstrations, leadership of customer technical discussions, and participation in bid defense meetings.

The Director, Solution Engineering Sales role also includes evaluation, recommendation, and implementation of new cardiovascular digital health solutions aligned with the strategic objectives of the Connected Devices team. The position works in close collaboration with a broad range of stakeholders, including but not limited to—Sponsors, Business Development, IT, Delivery teams within the Connected Devices business, Therapeutic Area Leads, Therapeutic Centers of Excellence, and other cross‑functional IQVIA teams.

RESPONSIBILITIES

• Act as a customer‑facing Subject Matter Expert supporting pre‑sales activities, including solution capability presentations, technical demonstrations, and bid defense leadership.
• Focuses on customer engagements on large direct and full-service opportunities within the ECG Service line to meet bookings targets
• Develop and support go‑to‑market strategies, including presentation materials, marketing initiatives, pricing inputs, and conference participation.
• Strengthen IQVIA’s thought leadership and industry reputation through visible, customer‑facing engagement, including proactive marketing and participation in cardiac safety‑focused conferences and events.
• Evaluate emerging digital health and connected device solutions to ensure alignment with the strategic focus and long‑term roadmap of the Connected Devices business.
• Provide subject matter leadership on connected device solution strategy, maintaining awareness of existing platforms, operational considerations, industry benchmarks, and emerging technologies.
• Manage and strengthen customer relationships by participating in client meetings to understand expectations and communicate operational aspects of Connected Devices solutions.
• Provide oversight and input into the development of service line budgets for Requests for Proposals (RFPs).
• Prepare and contribute responses to customer Requests for Information (RFIs).
• Partner with Business Development to provide timely feasibility input for new proposals and client opportunities.

MINIMUM REQUIRED EDUCATION AND EXPERIENCE

• To be eligible for this position, you must reside in the same country where the job is located.
• Bachelor’s degree or equivalent required; advanced degree (e.g., Master’s, PhD, or MD) preferred.
• Extensive experience in cardiovascular testing, including 12‑lead ECGs, Holter monitoring, arrhythmia monitoring via 12L telemetry, wearable devices, and Mobile Cardiac Outpatient Telemetry (MCOT).
• Demonstrated experience supporting device use in clinical trials is required; experience with cardiovascular monitoring in decentralized or hybrid trials is preferred.
• Strong understanding of technology combined with solid business acumen, leadership, and project management skills.
• A minimum of 12 years of relevant experience in clinical research, healthcare, or pharmaceutical environments; or an equivalent combination of education, training, and experience.
• May require occasional travel, up to approximately 25%.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• Strong knowledge of ICH E14 guidelines and an understanding of regulatory requirements from global health authorities (e.g., FDA, EMA, CFDA) and their operational implications.
• Excellent written and verbal communication skills, with the ability to engage effectively with internal teams and external clients.
• Strong technical aptitude and comfort working with technology‑enabled solutions and systems.
• Demonstrated leadership skills, including the ability to guide teams and influence stakeholders without direct authority.
• Proven ability to build and maintain effective working relationships with colleagues, managers, and clients in a matrix environment and the ability to influence others.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

The potential base pay range for this role, when annualized, is $111,200.00 - $309,800.00. The actual base pay offered may vary based on a number of factors including job‑related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part‑time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

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