Director - Solution Engineering

OpenTalent; San Mateo (CA); On-site; USD 180,000 - 240,000; Full time

Job summary

Freshworks is seeking a Director of Solution Engineering to lead and scale a high-performing team responsible for designing and implementing technical solutions for customers. You will collaborate across product, sales, and services to translate complex requirements into compelling, scalable solutions.

The role demands a strong technical foundation, outstanding communication, and proven leadership in fast-paced environments.

Qualifications

• 10+ years of experience in solution engineering or a related field.
• Strong technical background in software development, cloud computing, and data analytics.
• Excellent communication and leadership skills.
• Ability to work in a fast-paced environment and prioritize multiple tasks and projects.
• Experience working with cloud-based platforms such as AWS.

Responsibilities

• Lead a team of solution engineers to design and implement technical solutions for customers.
• Work closely with cross-functional teams to understand customer needs and develop innovative solutions.
• Develop and maintain technical documentation and knowledge base.
• Collaborate with sales teams to identify new business opportunities and develop solutions to meet customer needs.
• Stay up-to-date with industry trends and emerging technologies to ensure the team is equipped with the latest skills and knowledge.

Skills

Leadership

Solution engineering

Cloud computing

Data analytics

Technical communication

Tools

AWS

Job description

As a Director of Solution Engineering at Freshworks, you will lead a team of solution engineers to design and implement technical solutions for our customers. You will work closely with cross-functional teams to understand customer needs and develop innovative solutions that meet their requirements. The ideal candidate will have a strong technical background, excellent communication skills, and the ability to lead a team of engineers.

Key Responsibilities

• Lead a team of solution engineers to design and implement technical solutions for customers.
• Work closely with cross-functional teams to understand customer needs and develop innovative solutions.
• Develop and maintain technical documentation and knowledge base.
• Collaborate with sales teams to identify new business opportunities and develop solutions to meet customer needs.
• Stay up-to-date with industry trends and emerging technologies to ensure the team is equipped with the latest skills and knowledge.

Requirements

• 10+ years of experience in solution engineering or a related field.
• Strong technical background in areas such as software development, cloud computing, and data analytics.
• Excellent communication and leadership skills.
• Ability to work in a fast-paced environment and prioritize multiple tasks and projects.
• Experience working with cloud-based platforms such as AWS.