Director Software Quality Assurance

Johnson Controls; Westford (MA); On-site; USD 180,000 - 260,000; Full time

Benefits offered by this job

Competitive salary

Paid vacation/holidays/sick time

Comprehensive benefits package (401K,

On-the-job/cross-training

Collaborative team environment

Safety-focused culture

Job summary

Johnson Controls is seeking a Director, Software Quality Assurance Engineering to lead the software quality strategy and transformation for the Fire Solutions Business Unit. This leader will drive quality across embedded systems, firmware, cloud platforms, mobile apps and connected products, overseeing global QA teams and labs.

The role emphasizes AI-driven quality engineering, automation, data analytics, and CI/CD integration to raise release confidence and efficiency while ensuring safety for

Qualifications

• Bachelor's degree in CS, SE, EE, or related field.
• 15+ years in Software Quality Assurance/Quality Engineering.
• 5+ years leading globally distributed quality engineering teams.
• Experience developing and executing quality strategies for complex product organizations.
• Proven success driving test automation, process improvement, and quality transformation initiatives.

Responsibilities

• Define and execute the software quality strategy for the Fire Solutions Business Unit.
• Lead global Software Quality Assurance teams across multiple locations.
• Evolve quality standards, processes, tools, and governance across product development organizations.
• Proven ability to lead cross-functional teams to achieve project milestones and business objectives.
• Drive a culture of quality, accountability, continuous improvement, and operational excellence.
• Drive AI-driven quality engineering capabilities and automation strategies.

Skills

Software QA

QA Leadership

Automation Testing

AI in QA

CI/CD

Agile DevOps

Education

Bachelor's degree in CS/EE

Master's degree preferred

Tools

CI/CD Tools

Virtualization

Job description

Build your best future with the Johnson Controls team!

Who we are:

Johnson Controls is global leader in smart, healthy, and sustainable buildings. Our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away!

What We Offer:

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package including 401K, medical, dental, and vision care.
• On-the-job/cross-training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

Position Summary

Johnson Controls is seeking a Director, Software Quality Assurance Engineering to lead the software quality strategy, execution, and transformation for the Fire Solutions Business Unit.

This leader will be responsible for driving software quality across a portfolio of mission-critical fire solutions including embedded systems, firmware, cloud platforms, mobile applications, web applications, and connected products. The role will lead global Software Quality Assurance teams, oversee software quality labs across multiple R&D locations, and ensure quality is embedded throughout the product lifecycle.

A key focus of this position is leveraging AI, automation, modern quality engineering practices, and data-driven decision making to improve efficiency, product quality, release predictability, and organizational performance.

This role requires a strong technical and people leader who can drive quality excellence across globally distributed teams while supporting products that help protect people, property, and critical infrastructure around the world.

Key Responsibilities

Leadership & Strategy

• Define and execute the software quality strategy for the Fire Solutions Business Unit.
• Lead and develop global Software Quality Assurance teams across multiple locations.
• Evolve quality standards, processes, tools, and governance across product development organizations.
• Proven ability to lead cross-functional teams to achieve project milestones and business objectives.
• Drive a culture of quality, accountability, continuous improvement, and operational excellence.

AI, Automation & Quality Engineering

• Lead adoption of AI-driven quality engineering capabilities.
• Drive test automation strategies across embedded, mobile, web, desktop, cloud, and IoT solutions.
• Utilize AI and analytics to improve testing effectiveness, resource planning, defect prevention, and engineering productivity.
• Expand automated testing coverage across functional, integration, system, performance, reliability, and security testing.
• Lead adoption of Digital Twin testing capabilities to improve product validation, test coverage, and release confidence.
• Drive the use of virtual testing environments and simulation technologies to accelerate testing and reduce dependence on physical lab environments.
• Integrate Digital Twin and simulation-based testing into automation frameworks and CI/CD workflows.

Development Lifecycle & Quality Integration

• Ensure quality is integrated throughout the software development lifecycle.
• Partner with development and DevOps teams to implement quality practices within CI/CD pipelines.
• Lead release readiness reviews and quality governance activities.
• Drive quality improvements using customer feedback, operational metrics, and defect analysis.

Global Labs & Infrastructure

• Lead software quality assurance labs across global R&D locations.
• Drive lab ongoing modernization through automation, virtualization, and remote-access capabilities.
• Optimize utilization of test environments, lab resources, and validation infrastructure.

Ability and willingness to travel occasionally to global R&D sites to support team development, quality initiatives, and business objectives.

Required Qualifications

Education

Bachelor's degree in Computer Science, Software Engineering, Electrical Engineering, Computer Engineering, or related field.

Master's degree preferred.

Experience

• 15+ years of Software Quality Assurance or Quality Engineering experience.
• 5+ years leading managers and globally distributed quality engineering teams.
• Experience developing and executing quality strategies for complex product organizations.
• Proven success driving test automation, process improvement, and quality transformation initiatives.
• Experience in Agile, DevOps, SDLC, and CI/CD environments.

Preferred Experience

Complex Systems & Integ