Director, Site Reliability & Production Operations

Ally; Detroit (MI); Hybrid; USD 190,000 - 230,000; Full time

Benefits offered by this job

Time Away

401K & savings

Health & well-being program

Family benefits

Work-life integration

Signing bonus / equity

Job summary

Ally Financial seeks a Director to lead Site Reliability Engineering and Production Operations across its automotive and insurance platforms. You will own the reliability strategy, drive 24x7 availability, and partner with product, engineering, and infrastructure teams.

You will build a modern SRE organization, implement SLIs/SLOs, automation, and AI-driven operations, and mentor a high‑performing team while reporting to senior leadership.

Qualifications

• 9+ years of relevant experience in SRE/production operations.
• Bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent.
• Proven experience leading managers, engineers, or large teams.
• Experience with AI/ML-driven operations (AIOps) and automation.
• Experience operating in 24x7 high-availability production environments.

Responsibilities

• Lead SRE strategy and production operations for critical application platforms, ensuring availability, resiliency, recoverability, and performance targets are consistently achieved.
• Own and evolve the operating model for production support, including incident, problem, and change risk management, as well as service restoration across the application portfolio.
• Drive adoption of SRE practices, including SLIs, SLOs, error budgets, operational readiness, and automation-first engineering approaches.
• Define the target-state SRE operating model and organization, including capacity planning and sourcing strategy to ensure 24x7 coverage.
• Establish and monitor operational health metrics, using data to identify systemic risks and shorten recovery times.
• Provide executive leadership during major incidents, ensuring rapid coordination and durable corrective actions.

Skills

SRE leadership

Incident management

Automation

Observability

Cloud platforms

Education

Bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent

Job description

Ally Financial seeks a Director to lead Site Reliability Engineering and Production Operations across its automotive and insurance platforms. You will own the reliability strategy, drive 24x7 availability, and partner with product, engineering, and infrastructure teams.

You will build a modern SRE organization, implement SLIs/SLOs, automation, and AI-driven operations, and mentor a high‑performing team while reporting to senior leadership.