Director, Site Reliability Engineering

8x8inc; United States; Remote; USD 180,000 - 240,000; Full time

Job summary

8x8inc is seeking an experienced Site Reliability Engineering leader to build and steer a platform-wide SRE function across the US. You will drive reliability initiatives, set standards, and mentor distributed teams while preserving ownership with product teams.

You will define SLOs, error budgets, and observability practices, reduce toil through automation, and partner with engineering to ensure scalable, resilient services in production.

Qualifications

• 10+ years in SRE, infrastructure, platform, or production engineering.
• 5+ years leading reliability or infrastructure teams.
• Experience building or scaling an SRE function with measurable improvements.
• Strong command of incident response and large-scale production operations.
• Ability to set standards across teams and communicate reliability in business terms.

Responsibilities

• Establish the SRE charter, operating model, hiring plan, and development practices across US and European time zones.
• Set reliability strategy and define service indicators, objectives, and error budgets for critical customer journeys.
• Create platform-wide observability standards for monitoring, logs, traces, and actionable alerts.
• Reduce operational toil through automation and self-service tools; partner on safer software delivery and rollback.
• Lead capacity and performance planning, maintain dependency and shared infrastructure maps, and identify single points of failure.
• Establish production readiness reviews, resilience and disaster recovery programs, failover testing, incident response support, and blameless postmortems.

Skills

SRE leadership

Reliability engineering

Incident response

Distributed teams

Business communication

Education

Bachelor's degree or equivalent

Tools

Prometheus

Grafana

AWS

Observability tools

Automation tooling

Job description

Role overview

Build and lead a central site reliability engineering function with a platform-wide view of production systems. The team will help service-owning engineering groups measure and improve reliability, strengthen shared infrastructure, and reduce customer impact from failures while leaving service ownership with those teams.

Responsibilities

• Establish the SRE team’s charter, operating model, hiring plan, and development practices across US and European time zones.
• Set reliability strategy and define service indicators, objectives, and error budgets for critical customer journeys.
• Create platform-wide observability standards for monitoring, logs, traces, and actionable alerts.
• Reduce operational toil through automation, self-service tools, and infrastructure and configuration as code; partner on safer software delivery and rollback.
• Lead capacity and performance planning, maintain dependency and shared infrastructure maps, and identify single points of failure.
• Establish production readiness reviews, resilience and disaster recovery programs, failover testing, incident response support, and blameless postmortems.

Requirements

• 10+ years in SRE, infrastructure, platform, or production engineering, with 5+ years leading reliability or infrastructure teams.
• Experience building or scaling an SRE function and delivering measurable improvements in availability, SLO adoption, or toil.
• Strong command of SRE practices, incident response, and large-scale production operations.
• Deep infrastructure knowledge spanning networking, high availability, DNS, firewalls, virtualization, and public cloud; AWS experience is preferred.
• Experience with infrastructure automation, messaging systems, databases at scale, and observability tools such as Prometheus or Grafana.
• Ability to set standards across teams, communicate reliability in business terms, and lead distributed teams.

Nice to have

Experience with real-time communications technologies, enterprise load balancers or network devices, chaos engineering, game days, service catalogs, or dependency mapping. A relevant bachelor’s degree or equivalent experience is cited.