Director, Site Merchandising & Operations

Joon Loloi; Dallas (TX); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

Paid parental leave

401(k) with employer match

Culture of meritocracy and growth

Job summary

Loloi Rugs is seeking a Director of Site Merchandising & Operations to lead the digital storefront strategy for Joon Loloi and Loloi Rugs. This role owns onsite search, product discovery, and content staging, collaborating across merchandising, marketing, UX, and engineering.

The ideal candidate combines strategic vision with operational precision, directing launches, QA, data accuracy, and performance improvements across platforms and campaigns.

Qualifications

• 7+ years of experience in eCommerce site merchandising, web production, or digital commerce operations.
• Proven people management experience with prior team leadership.
• Hands-on platform ownership: Algolia, Contentful, Bazaarvoice, and a PIM system.
• Experience with commerce platforms: UltraCommerce, Shopify, BigCommerce, or similar.
• Deep fluency in eCommerce analytics, SEO signals, and feed health.
• A/B testing experience and ability to apply results to merchandising.
• Bachelor’s degree in Business, CS, Marketing, or related field.

Responsibilities

• Own the strategy and execution of product navigation, onsite search, filtering, and product ranking to drive storytelling and conversions.
• Build and manage seasonal site merchandising plans using analytics and benchmarking.
• Optimize sort order, search results, PDP/PLP layouts, and landing pages to maximize CRO.
• Drive Search revenue growth through Algolia configuration and query tuning.
• Manage production schedule for new product launches, events, and campaigns.
• Oversee storefront QA and data/assets accuracy in staging and production.
• Lead data transposition from PIM to commerce, search, and CMS platforms.
• Deliver content staging per design handoffs with asset naming and QC.
• Respond to product setup issues and drive root-cause improvements.
• Partner with engineering to address platform bugs and gaps.
• Lead cross-functional alignment and reporting.

Skills

People management

Strategic planning

Analytical mindset

Cross-functional leadership

A/B testing

SEO analytics

Communication

Education

Bachelor's degree in Business/CS/Marketing

Tools

Algolia

Contentful

Bazaarvoice

PIM

UltraCommerce/Shopify/BigCommerce

Job description

Born from Loloi Rugs – an industry leader that has been trusted by thousands of the world’s top designers and retail stores – Joon Loloi is an e-commerce retail destination delivering an insider's perspective on home furnishings. Our online selection of furniture, rugs, lighting, and décor is a combination of exclusive in-house design, signature trademarks, and expertly curated pieces for every room and everyone.

We’re seeking a Director of Site Merchandising & Operations to lead the strategy and execution of our digital storefront experience across both Joon Loloi and Loloi Rugs. This is a people management role with direct ownership of site operations, platform management, and cross-functional delivery — sitting at the intersection of merchandising, marketing, UX, and engineering. The ideal candidate brings both strategic vision and operational precision: someone who can set the direction for onsite search, product discovery, and content staging while holding a high bar for quality, speed, and data accuracy across every launch.

Responsibilities:

• Own the strategy and execution of product navigation, onsite search, filtering, and product ranking with a goal of category storytelling and conversion
• Build and manage seasonal site merchandising plans using web analytics, merchant input, and competitive benchmarking
• Optimize sort order, search results, PDP/PLP layouts, and landing pages to maximize CRO across all categories
• Drive Search revenue channel growth through Algolia configuration, synonym management, and query performance tuning

Site Operations & Launch Management

• Manage the production schedule for new product launches, site events, and promotional campaigns in alignment with marketing and merchandising calendars
• Oversee storefront QA standards — ensuring UAT, staging, and preview environments are current with data, copy, and digital assets
• Lead data transposition practices from PIM to commerce, search, and CMS platforms, maintaining accuracy and compliance standards
• Deliver production-ready content staging per Figma design handoffs and partner with photo operations on asset naming, tagging, and QC
• Respond to product setup and data issues per priority and SLA; drive root cause resolution and process improvements

Platform Ownership & Systems

• Serve as product owner for CMS (Contentful), onsite search (Algolia), UGC (Bazaarvoice), and the eCommerce segment of the brand PIM
• Ensure product feeds are accurately syndicating data to all downstream destinations in partnership with the growth team
• Partner with engineering to communicate and elevate system bugs, platform issues, and integration gaps
• Build and drive product launch automation improvements and cross-functional process alignment

People & Cross-Functional Leadership

• Lead and develop thre direct reports: an eCommerce Specialist(s) and a Web & Content Producer
• Serve as the liaison between digital merchandising, website development, and marketing to deliver a cohesive, on-brand customer experience
• Partner with Business Ops and Analytics to generate reporting, measure efficacy, and drive site optimization decisions
• Bring thought leadership and a customer-first lens to cross-functional initiatives and digital roadmap discussions

Experience, Skills, & Ability Requirements

• 7+ years of experience in eCommerce site merchandising, web production, or digital commerce operations
• Proven people management experience — you’ve led, coached, and developed a team
• Hands-on platform ownership: Algolia (search configuration and analytics), Contentful (CMS), Bazaarvoice (UGC), and a PIM system
• Experience with one or more commerce platforms: UltraCommerce, Shopify, BigCommerce, Commercetools, or similar
• Deep fluency in eCommerce analytics: behavioral data, conversion path metrics, SEO signals, search and filter performance, and feed health
• A/B testing experience — ability to interpret results and apply findings to merchandising and search decisions
• Proficiency in data transposition, product data compliance, and catalog governance across systems
• Content Management Systems and content staging from design handoff to production
• Onsite search management: ranking logic, synonyms, no-result optimization, query analytics
• Product Information Systems: data syndication, governance, and attribute schema management
• Promotional and site event management: coordination, QA, and production scheduling
• UGC syndication and catalog management
• SEO measurement and keyword/phrase performance interpretation
• Product feed syndication accuracy and feed health monitoring
• Bachelor’s degree in Business, Computer Science, Marketing, or a related field

What We Offer

• Health, dental, and vision benefits
• Paid parental leave
• 401(k) with employer match
• A culture of meritocracy that fosters ongoing growth opportunities
• A stable, growing family-owned company that looks after its employees

Loloi Rugs does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. We seek a diverse pool of applicants and consider all qualified candidates regardless of race, ancestry, color, gender identity or expression, sexual orientation, religion, national origin, citizenship, disability, Veteran status, marital status, or any other protected status. If you have a special need or disability that requires accommodation, please let us know.