Director, Sign Language Interpreting & Communication Access
Austin Community College District
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Benefits offered by this job
Job summary
Austin Community College District seeks a Director to lead Sign Language Interpreting & Communication Access Services across the district. You will oversee interpreters, CART/captioning, and VRI services for students and staff, ensuring accessible programs and events.
Reporting to the Executive Dean of Access and Disability Support, you will supervise staff, manage budgets, contracts, and resources while collaborating with campus partners to ensure compliance and high-quality service delivery.
Qualifications
- Bachelor’s degree is required.
- Five years of related experience with at least one year in supervision.
- Experience managing interpreters, vendors, and budgets.
Responsibilities
- Provide strategic leadership and oversight for Interpreter and Communication Access Services.
- Supervise interpreters, captioners, and other access providers; recruit and schedule staff.
- Coordinate communication access services for classes, events, and meetings.
- Ensure FERPA/ADA compliance and privacy protections.
- Manage budgets, contracts, and program resources; prepare reports.
- Collaborate with faculty, IT, and external partners to remove access barriers.
- Monitor service quality and implement improvements based on data.
Skills
Education
Job description
Director, Sign Language Interpreting & Communication Access
Directs, plans, leads, and evaluates interpreter, captioning, and other communication access services for Deaf, Hard of Hearing, DeafBlind, and other individuals requiring communication accommodations who participate in Austin Community College (ACC) programs, services, activities, and events. Reporting to the Executive Dean, Access and Disability Support, provides strategic and operational leadership for district-wide Interpreter and Communication Access Services, including interpreter and captioning services; supervises staff and service providers; manages budget tracking, contracts, and program resources; ensures compliance with applicable accessibility and privacy laws; and collaborates with faculty, staff, technology teams, and external partners to promote consistent communication access across the College. Maintains cooperative relationships with communication access community agencies, partners, and vendors to support effective service delivery throughout the district.
- Provide strategic leadership and operational oversight for Interpreter and Communication Access Services, including developing, implementing, evaluating, and continuously improving programs, policies, procedures, staffing, and daily operations to ensure effective communication access in alignment with applicable Administrative Rules, Board Policies, and institutional standards.
- Supervise and develop personnel and service providers by recruiting, hiring, training, coaching, providing interpreter evaluations, scheduling, and managing staff interpreters, hourly and contract interpreters, captioners, and other communication access providers in accordance with ACC policies and applicable employment laws.
- Oversee the coordination and delivery of communication access services, including sign language interpreting, transliterating, CART, live captioning, Video Remote Interpreting (VRI), and other appropriate services for students, employees, faculty, visitors, and participants in ACC programs, classrooms, meetings, events, and activities.
- Coordinate complex and large-scale communication access needs for events, orientations, conferences, special programs, continuing education, workforce programs, and activities involving multiple stakeholders, service providers, technologies, or venues.
- Collaborate with faculty, staff, technology teams, and College departments to identify and remove communication access barriers; address complex accommodation needs; and support accessible educational programs, services, technology, facilities, and College activities.
- Support accommodation and accessibility processes for Deaf and Hard of Hearing students, including participating in the interactive process as appropriate, coordinating approved communication accommodations, providing consultation, and supporting students throughout their academic experience.
- Manage program resources, budgets, contracts, and vendors, including monitoring expenditures, staffing costs, purchasing, payroll-related processes, invoices, agreements, and financial records; preparing projections and reports; and ensuring responsible use of program resources.
- Oversee program data, technology, and service systems, including databases and scheduling systems used to track service requests, student schedules, provider availability, utilization, expenditures, and outcomes; and communication access technology such as VRI, video relay, remote interpreting, captioning, and related equipment.
- Maintain and analyze service utilization data, staffing metrics, and outcomes to inform program improvements, budget planning, and institutional reporting.
- Ensure compliance, quality, and continuous improvement by maintaining confidentiality and records in accordance with FERPA and applicable requirements; ensuring services comply with the Americans with Disabilities Act (ADA), Section 504, and other relevant laws and policies; monitoring service quality; analyzing data and trends; and implementing improvements based on program needs and stakeholder feedback.
- Manage and evaluate the quality of interpreting services, including skill assessments, observation, and feedback processes for staff and freelance interpreters.
- Serve as a College and community resource for communication access and accessibility by providing consultation, training, information, and referrals; maintaining collaborative relationships with internal and external partners; participating on committees and advisory groups; staying current on relevant laws, technology, and trends; and representing ACC in initiatives related to Deaf, Hard of Hearing, disability, and accessibility services.
- American Sign Language, interpreting/transliterating, and Deaf culture.
- Interpreting and transliterating services provided in educational environments.
- CART, TypeWell, and C-Print services provided in educational environments.
- Processes for identifying qualified interpreters.
- Interpreter services policies and procedures.
- Statistical reporting in relation to interpreter usage, expenditures, and outcomes.
- Deaf and Hard of Hearing community culture and language, education policy, and the language acquisition process for Deaf and Hard of Hearing individuals, including challenges related to language deprivation.
- Administrative principles and practices, including goal setting, program development, implementation, evaluation, and project management.
- Maintaining an established work schedule.
- Effectively using interpersonal and communications skills including tact and diplomacy.
- Effectively using organizational and planning skills with attention to detail and follow-through.
- Effectively scheduling interpreters for Deaf or Hard of Hearing students.
- Providing interpreting and transliterating services in a variety of environments.
- Serving as an information and referral source for students, faculty, and staff; and conducting orientation meetings for students and interpreters.
- Effectively supervising, leading, and delegating tasks and authority.
- Maintaining confidentiality of work‑related information and materials.
- Effectively working with a multicultural student body.
- Establishing and maintaining effective working relationships.
- Bachelor’s degree.
- A degree in American Sign Language–English Interpreting, Deaf Studies, Communication Access, Rehabilitation Services, Education, Public Administration.
- Master’s degree.
- Five (5) years of related experience including one (1) year of supervisory experience.
- Seven (7)+ years of progressively responsible experience in disability/accessibility services in higher education, with at least two (2) years in a supervisory or leadership role.
- Experience with grant/restricted-fund management.
- National interpreter certification (RID) or CDI credential, relevant state licensure or screening credentials, and demonstrated experience managing interpreters, accessibility programs, budgets, regulatory compliance, and services for Deaf, DeafBlind, and Hard of Hearing communities.
- Demonstrated fluency in American Sign Language (ASL) and the ability to communicate directly and effectively with Deaf and Hard of Hearing students, faculty, staff, and visitors.
- Must pass the ACC Interpreting Skills Assessment Test.
- Ability to maintain required credentials, qualifications, or training necessary to perform assigned duties.
Physical Demands: Standard office environment.
Work Environment: This position falls under ACC's Remote/In-Person framework.
Salary Range (PG 11) $90,974 - $116,361
1
October 27, 2026
As required by the US Department of Education, employees are required to report violations under Title IX and, under the Jeanne Clery Campus Safety Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting. Austin Community College produces an Annual Security Report as required by the Clery Act. The report includes statistics from the previous three years concerning reported crime that occurred on campus; public property adjacent to and accessible from campus; and in certain non-campus buildings/property owned or controlled by ACC. The report includes institutional policies concerning campus security and other safety information. For direct access to the current Annual Security Report, visit www.austincc.edu/asr. You may obtain a hard copy by contacting the Clery Compliance Officer ( CleryComplianceOfficer@austincc.edu ). For an overview, see ACC's Clery Act website.
The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC at its discretion to enable individuals with disabilities to perform essential functions of the job.
- Medical, dental, life insurance, short- and long-term disability, retirement plans, and AD&D.
- ACC does not participate in Social Security.
- ACC participates in the Teacher Retirement System of Texas (TRS) and the Optional Retirement Program (ORP-Faculty and Administrators Only).
- Hourly employees participate in the ACC Money Purchase Plan (ACCMPP) as a retirement program required by federal law.
Austin Community College (“ACC” or “College”) is an equal education and equal employment opportunity employer and prohibits discrimination in employment at the college and access to its programs or activities on the basis of race, color, religion, sex (including gender identity, sexual orientation, marital status, and pregnancy), national origin, age (40 and older), veteran status or military service, disability, genetic information or any other basis prohibited by local, state, or federal law. This includes the prohibition of discrimination, including harassment, against any employee, applicant for employment, student, or applicant for admission. ACC will take steps to ensure that the lack of English language skills will not be a barrier to admission and participation in all educational and vocational programs.
Come and Make a Difference with Us. Working at ACC offers you an opportunity to be a part of an organization that truly believes in its mission of promoting student success and improving communities. We invite you to learn, explore and experience the many ways ACC promotes individual development and improves the overall quality of life in a vibrant, multicultural community. ACC is looking for people who value open, responsible exchange of ideas, individuals committed to integrity and exemplary standards, and candidates that value personal and professional ownership that generates accountability. ACC offers career employment opportunities as staff, administrators, full-time faculty, and adjunct faculty.
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