Director, Showroom Experience

Cambria; United States; Remote; USD 110,000 - 154,000; Full time

Benefits offered by this job

Health and Dental Insurance

Paid Time Off

7 paid Holidays

401(k) plus matching

Discretionary Profit Sharing

Flexible Spending Account

Life, Supplemental Life, and Discount

Referral Program

Tuition Reimbursement

Employee Assistance Program

Employee Discount and Professional Dev

Job summary

Cambria is seeking a Director, Showroom Experience to elevate the customer journey across 25+ Showrooms and Galleries, turning spaces into luxury consultative environments that reflect the Cambria brand. You will lead strategic showroom initiatives, enhance satisfaction, loyalty, and sales while partnering with marketing, real estate, and operations.

You will drive lead generation and traffic, implement KPI tracking at the location level, manage resources, and travel regularly to optimize

Qualifications

• Bachelor's degree in marketing, business, or related field.
• Requires 5+ years in retail sales with management experience.
• Proficient in Google Suite, Microsoft Office, and Salesforce.

Responsibilities

• Develop operational best practices across retail operations for staff execution and accountability.
• Travel to locations regularly to gain insights and address issues.
• Drive strategies to increase foot traffic and improve conversion at showrooms.
• Partner with Marketing, Real Estate and Operations to optimize spaces for business.

Skills

Retail sales

Education

Bachelor's degree

Tools

Salesforce

Google Suite

Microsoft Office

Job description

Job Description:

The Director, Showroom Experience will elevate our customer journey, ensuring every interaction within our 25+ Showrooms and Galleries reflect the high standards and values of the Cambria brand. They will lead our efforts to create unparalleled customer experiences within our showroom environment while maximizing the utility of these brick and mortar marketing assets. This includes strategic oversight of the showroom experience, customer journey and the implementation of initiatives that enhance customer satisfaction, loyalty, and sales.

In partnership with others, this role is accountable to increase qualified leads, traffic, and ultimately conversion, while managing accurate KPIs down to the location level that provide valuable and actionable insights. The ideal candidate possesses a blend of leadership, vision, and a deep understanding of customer service excellence in the luxury retail sector.

Roles and Responsibilities:

Drive Cambria sales by transforming showrooms from passive hosting spaces into disciplined, luxury consultative sales environments.

• Develop operational best practices across all areas of retail operations for Sales District Managers and their Gallery and Showroom staff to execute; create a culture of accountability
• Ensure proper Sales training and development for Showroom staff through our L&D department
• Ensure that all financial and non-financial resources are consistently, effectively and efficiently managed across all locations
• Project management for new locations and remodels once identified by the Showroom & Gallery leadership team
• Facilitate connectivity and sharing of ideas with our network of Showroom partners and sales associates to improve frequency of and ROI for events
• Travel to locations regularly, and engage Field Sales leaders often to gain insights and identify first-hand issues that need to be addressed
• Work in the Showrooms frequently to experience and refine process while identifying opportunities

Drive Cambria sales by developing and deploying strategies, process and tools to increase foot traffic, improve conversion, and elevate the experience at Showrooms and Galleries

• Develop and deploy strategies to manage leads and increase YoY qualified foot traffic and improve conversion rates
• Rally Marketing, Digital and other teams to develop strategies to effectively market and drive traffic to the locations
• Partner with Marketing, Real Estate and Operations to ensure our spaces are optimized for business and the Cambria brand is optimally represented
• Work with Samples Fulfillment and to ensure optimal disbursement of Samples to consumers and trade
• Engage with local Field Sales Management to drive local execution of all programs and ensure effective communication

Drive Cambria sales by developing and managing measurable KPIs to drive accountability for all stakeholders.

• Define and develop Key Performance Indicators (KPIs) that dictate success and create the standard deliverables required from the showroom staff
• Partner with Salesforce, BI, and other teams to implement a model with complete adoption
• Leverage technology and automation where possible including cameras and AI to inform strategies
• Develop action plans and lead initiatives to capitalize on insights to drive improvements

Minimum Requirements:

Education: Bachelor's degree required, in marketing, business, Interior Design or similar field

Experience: Requires 5+ years in retail sales with management experience. Home/design experience, understanding of the industry is preferred.

Systems: Working knowledge of Google Suite, Microsoft Office, and Salesforce

Additional Requirements:

Travel Requirements:

• Up to 75% air travel

Physical Requirements: Office position requiring telephone and computer use. Must be able to lift up to 40 pounds for displays, samples and other marketing materials

Cambria's starting salary range for this position is $110,438 - $154,453. Salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target for new hires for the position. Individual pay is determined by several factors, including work location, job-related experience, and relevant education and/or training.

Benefits:

• Health and Dental Insurance
• Paid Time Off
• 7 paid Holidays
• 401(k) plus matching
• Discretionary Profit Sharing
• Flexible Spending Account
• Life, Supplemental Life, and Disability Insurance
• Referral Program
• Tuition Reimbursement
• Employee Assistance Program
• Employee Discount and Professional Development Assistance

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

At Cambria, dedication to philanthropy and our people is at the heart of who we are. We strive to make a meaningful difference in the world every day by prioritizing employee well-being and fostering inclusivity and empowerment. Under the banner of CambriaCares, our philanthropic endeavors show our commitment to our people and our community to uplift kids, support education, and contribute to a sustainable future.

For additional company information, please visit www.CambriaUSA.com

An offer of employment is contingent upon the successful completion of a background verification check, subject to applicable laws and regulations. The results will be reviewed based on the individual’s record, and the specific duties and requirements of the job.