Director Show Site Operations

Freeman Company; Dallas (TX); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Tuition Reimbursement

Life, Accident and Disability

Retirement with Company Match

Paid Time Off

Job summary

The Freeman Company is seeking a Director Show Site Operations to lead the technical departments and oversee department heads and in-house specialists. You will partner with warehouse leadership to align show site and warehouse ops, set standards for equipment quality, and drive cost-effective service delivery.

Travel 25% to 50% is required. You will manage budgets, staffing plans, and KPIs while promoting a safety-first culture and ensuring OSHA compliance across all show sites.

Qualifications

• Must have high school diploma or equivalent.
• Minimum 5 years on-site event management experience.
• Minimum 5 years supervisory/management experience.
• 8+ years of related operations experience across multiple areas.
• Understanding of OSHA requirements.
• Experience recruiting, developing, managing and retaining employees.

Responsibilities

• Lead and manage the technical departments and department heads.
• Align show site and warehouse operations with quality and efficiency standards.
• Set and enforce event operations policies and guidelines.
• Foster a positive, team-oriented work environment and drive process improvements.
• Define strategic goals, timelines and resource needs for operations.
• Analyze labor requirements and determine optimal staffing strategies.
• Oversee scheduling and use of labor databases for show personnel.
• Develop and refine onboarding and training programs for show site staff.
• Manage annual operations budget and cost control measures.
• Develop staffing plans aligned with forecasts and schedules.
• Establish KPIs for operations and report to senior leadership.
• Promote a safety-first culture and ensure OSHA compliance across sites.
• Collaborate with sales/account teams to meet client requirements.
• Manage relationships with venues, vendors, and labor partners.
• Serve as escalation point for on-site issues and customer concerns.
• Evaluate investments in equipment, technology and staffing.

Skills

Excellent organizational skills

Excellent written communication

Excellent oral communication

Excellent interpersonal skills

Microsoft Office proficiency

Leadership and team coordination

Budgeting and cost control

Education

High School Diploma or equivalent

5 years on-site event management experience

5 years of supervisory/management experience

8+ years in operations

OSHA knowledge

Recruiting and developing employees

Multi-disciplinary operations experience

Understanding of employment laws (Title VII, ADA, ADEA, FMLA)

Tools

Microsoft Office

Job description

Career Opportunities: Director Show Site Operations (94800)

At Alford Media, we don't just provide event technology, we create unforgettable experiences. In an industry where equipment and expertise are easy to find, what sets us apart is how we work—with heart, precision, and purpose. With decades of experience and an ever-evolving inventory of cutting-edge gear, we empower our team to make smart, timely decisions that consistently deliver extraordinary results.

Summary

The Director Show Site Operations is responsible for leading and managing the technical departments, including direct oversight of the Department Heads and In-House Technical Specialists.

• Partner with warehouse leadership to align show site and warehouse operations, ensuring quality of service, efficiency, and teamwork, and to set standards for equipment quality and usefulness
• Establish, communicate, and enforce company policies and guidelines governing event operations
• Foster a positive, team-oriented work environment and champion a culture of continuous process improvement across event operations
• Set strategic goals for event operations, defining desired outcomes, timelines, and resource needs, and hold the team accountable for results
• Analyze labor resources (full time, part time, union, vendor, independent contractor) and determine the optimal labor strategy across the organization. Direct branch staff in implementing labor sourcing and processes
• Establish and oversee scheduling processes and procedures for show personnel, including use of the current labor database for scheduling and booking, to ensure consistency and optimal use of personnel
• Oversee the development and refinement of training programs for onboarding and training full and part time show site labor
• Develop and manage the annual operating budget for event operations, monitoring expenses and ensuring cost-effective delivery of services
• Develop short- and long-term staffing and resource plans aligned with business forecasts and event schedules
• Establish and monitor key performance indicators for event operations and report results to senior leadership
• Promote a safety-first culture and ensure compliance with OSHA and other regulatory requirements at all show sites
• Partner with sales and account management teams to understand customer requirements and ensure events are delivered to client expectations
• Build and maintain relationships with venues, vendors, and labor partners to support service quality and cost control
• Serve as the escalation point for complex on-site issues and customer concerns, driving timely resolution
• Evaluate and recommend investments in equipment, technology, and staffing to support business growth

Education & Experience

• High School Diploma or equivalent
• Five (5) years on-site event management experience
• Five (5) years of supervisory or management experience
• Eight plus (8+) years of related experience in multi faceted areas of operations
• Understanding of O.S.H.A. requirements.
• Demonstrated success in recruiting, developing, managing and retaining employees
• Wide knowledge base in Audio, Lighting, Video, and Set Systems
• Understanding of employment laws such as Title Vll, ADA, ADEA, FMLA, etc.
• Must effectively manage time and resources
• Must be able to work on multiple projects at the same time
• Excellent organizational skills
• Excellent written and oral communication skills
• Excellent interpersonal skills
• Knowledge in Microsoft Office products

Travel Requirements

Travel 25% to 50%

What We Offer

The Freeman Company provides benefits that aim to empower our people and their families to thrive mentally, physically, and financially. These are a handful of the types of programs and benefits our full-time people may be eligible for. There may be some variances in specific benefits across regions.

• Tuition Reimbursement
• Life, Accident and Disability
• Retirement with Company Match
• Paid Time Off

Diversity Commitment

At The Freeman Company, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.