Director, Services Licensing

Home Depot; Atlanta (GA); On-site; USD 180,000 - 240,000; Full time

Job summary

The Home Depot seeks a Director of Services Licensing to lead enterprise licensing, permitting, regulatory compliance, and field licensing strategy. This role defines vision, operating model, and governance to ensure federal, state, and local licensing compliance while enabling growth and excellent customer experiences.

It also oversees audits, risk management, and service provider readiness across Home Services.

Qualifications

• 8+ years of progressive leadership experience in licensing, compliance, operations, regulatory affairs, risk management, or related functions.
• 5+ years leading managers and large-scale operational teams.
• Experience interpreting and applying regulatory requirements across multiple jurisdictions.

Responsibilities

• Own all licensing and certification programs supporting Home Services operations and ensure compliance with federal, state, municipal, and trade regulations.
• Lead audit programs, risk assessments, quality reviews, and compliance scorecard initiatives with enterprise visibility.
• Oversee service provider licensing validation, qualification processes, and ongoing compliance monitoring in collaboration with field leadership.
• Develop and execute licensing and regulatory compliance strategy with governance structures and performance metrics.
• Lead managers and associates responsible for licensing operations, compliance administration, audits, and field compliance activities.

Skills

Licensing leadership

Regulatory compliance

Operations leadership

Risk management

Regulatory affairs

Tools

Cross-functional collaboration

Job description

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Purpose

The Director, Services Licensing is responsible for leading the enterprise-wide licensing, permitting, regulatory compliance, and field licensing strategy for Home Services. This role establishes the vision, operating model, and governance framework that ensures compliance with all applicable federal, state, and local licensing requirements while enabling operational growth, service provider performance, and exceptional customer experiences. The Director develops and executes long-term licensing and compliance strategies, oversees licensing operations, manages regulatory risk, drives process improvements, and leads teams responsible for licensing administration, permit compliance, field licensing support, audits, and regulatory readiness. This position serves as the primary liaison with regulatory agencies, internal business partners, and service providers to ensure Home Depot maintains all required licenses, certifications, and compliance standards.

Key Responsibilities

• 25% Licensing & Regulatory Compliance - Own all licensing and certification programs supporting Home Services operations. Ensure compliance with federal, state, municipal, and trade-specific regulations. Maintain corporate trade licenses and qualifying agent requirements where applicable. Direct jurisdictional research and market-entry evaluations for new programs, service offerings, and geographic expansion opportunities. Serve as executive escalation point for complex licensing issues involving regulators, service providers, and field leadership,
• 20% Operational Excellence & Risk Management - Lead audit programs, risk assessments, quality reviews, and compliance scorecard initiatives. Monitor compliance performance and implement corrective action plans when regulatory deficiencies are identified. Develop enterprise reporting processes that provide leadership visibility into maintenance, audit performance, and compliance trends. Ensure consistent execution of compliance standards across field teams, service providers, and centralized operations. Drive root-cause analysis and sustainable resolution of compliance issues.
• 15% Service Provider Compliance & Field Support - Oversee service provider licensing validation, qualification processes, and ongoing compliance monitoring. Direct field compliance programs including inspections, audits, provider reviews, and regulatory assessments. Partner with field leadership to support regulatory readiness and improve overall compliance performance. Resolve escalated customer, provider, and regulatory compliance concerns.
• 25% Strategic Leadership - Develop and execute the enterprise licensing and regulatory compliance strategy. Establish operating models, governance structures, and performance metrics that support business growth and regulatory adherence. Identify emerging regulatory risks, industry trends, and legislative changes that may impact licensing requirements. Partner with Services Operations, Legal, Government Relations, Merchandising, Field Leadership, and Service Provider Management teams to create scalable compliance solutions. Drive continuous improvement initiatives through process redesign, automation, data analytics, and AI-enabled solutions.
• 15% Team Leadership & Talent Development - Lead managers and associates responsible for licensing operations, compliance administration, audits, and field compliance activities. Establish goals, performance expectations, and development plans aligned with business objectives. Create succession plans and talent development strategies to build organizational capability. Foster a culture of accountability, collaboration, innovation, and continuous learning.

Direct Manager/Direct Reports

Reports to: Senior Director, Service Provider Management & Vice President, Services Operations

Leads multiple managers, licensing professionals, compliance specialists, and field compliance teams.

Responsible for organizational design, staffing, budget management, and talent planning within the licensing function.

Travel Requirements

Typically requires overnight travel more than 50% of the time.

Physical Requirements

Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).

Working Conditions

Typically, in a comfortable environment but with regular exposure to factors such as temperature extremes, moving machinery, loud noise, and fumes that cause noticeable discomfort or a moderate risk of accident or illness.

Minimum Qualifications

• 8+ years of progressive leadership experience in licensing, compliance, operations, regulatory affairs, risk management, or related functions.
• 5+ years leading managers and large-scale operational teams.
• Experience interpreting and applying regulatory requirements across multiple jurisdictions.