Director, ServiceNow Platform Engineering & AI Ops

The Depository Trust & Clearing Corporation (DTCC); Jersey City (NJ); Hybrid; USD 130,000 - 180,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive health and life insurance

Pension / Retirement benefits

Paid Time Off and Personal/Family Care

Job summary

The Depository Trust & Clearing Corporation (DTCC) is seeking a Director of Systems Engineering (ServiceNow Platform) in Jersey City, NJ. This senior technology leader will oversee engineering delivery, platform reliability, and operational excellence within the ServiceNow ecosystem. The ideal candidate will have over 10 years of ServiceNow experience, including significant people management, and will work with cross-functional teams to innovate and improve platform capabilities. The position offers a hybrid work model and competitive benefits package that emphasizes employee well-being and professional development.

Qualifications

• Minimum of 10 years of ServiceNow experience, including 4+ years of people management.
• Bachelor’s degree preferred and/or equivalent experience.
• Strong understanding of resiliency, CMDB, and enterprise infrastructure/cloud platforms.

Responsibilities

• Own the engineering lifecycle for delivering capabilities to stakeholders.
• Establish and lead a robust operations function with improved production stability.
• Drive an automation-first engineering culture with a focus across ServiceNow modules.

Skills

ServiceNow platform depth

Enterprise platform engineering leadership

Operational excellence & resiliency

Business, communication & influence

Domain knowledge

Education

Bachelor’s degree

Tools

ServiceNow Certified Developer (CAD)

ServiceNow Certified Technical Architect (CTA)

Job description

The Depository Trust & Clearing Corporation (DTCC) is seeking a Director of Systems Engineering (ServiceNow Platform) in Jersey City, NJ. This senior technology leader will oversee engineering delivery, platform reliability, and operational excellence within the ServiceNow ecosystem. The ideal candidate will have over 10 years of ServiceNow experience, including significant people management, and will work with cross-functional teams to innovate and improve platform capabilities. The position offers a hybrid work model and competitive benefits package that emphasizes employee well-being and professional development.